rock156

Q: Since updating to Yosemite my AOL keeps crashing How do i fix this issue?

Since updating to Yosemite my AOL keeps crashing How do i fix this issue?

iMac, OS X Yosemite (10.10)

Posted on Oct 20, 2014 7:28 PM

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Q: Since updating to Yosemite my AOL keeps crashing How do i fix this issue?

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  • by pwwwayne,

    pwwwayne pwwwayne Oct 20, 2014 8:01 PM in response to rock156
    Level 1 (40 points)
    Oct 20, 2014 8:01 PM in response to rock156

    I got this email from AOL (unsolicited); I have not acted on it:

     

    "You may have heard that Apple is releasing a new operating system called X Yosemite. This update is not compatible with the current AOL Desktop application. If you upgrade your Apple operating system, you will experience an unstable AOL Desktop application and will need to access AOL Mail, news and video on AOL.com or the new AOL app.

     

    If you want to continue using your AOL Desktop application and not upgrade, you do not need to take any action right now.

     

    In the meantime, we are working with Apple, while diligently working on new AOL software and will contact you as soon as we have more information.

     

    Thanks for your patience and understanding.

     

    The AOL Desktop Team"

  • by Matthew L. Smith,

    Matthew L. Smith Matthew L. Smith Oct 28, 2014 7:39 PM in response to rock156
    Level 1 (75 points)
    Oct 28, 2014 7:39 PM in response to rock156

    AOL is not working diligently on this.  The public beta was out for months and they had all that time to get it working.  They did not.  Don't expect it to work anytime soon.

  • by Rod Miller,

    Rod Miller Rod Miller Nov 29, 2014 7:28 PM in response to Matthew L. Smith
    Level 1 (15 points)
    Nov 29, 2014 7:28 PM in response to Matthew L. Smith

    Any updates?  I can't find anything about this on AOL.  I'd like to upgrade to Yosemite but I'm stuck with aol for now.

  • by Rod Miller,

    Rod Miller Rod Miller Dec 8, 2014 7:50 AM in response to Matthew L. Smith
    Level 1 (15 points)
    Dec 8, 2014 7:50 AM in response to Matthew L. Smith

    Matt . . . any word on this?  Do you have a site where I can monitor progress?  I can't find any reference to it on AOL or Apple.  Thanks!

  • by parkiii,

    parkiii parkiii Jan 5, 2015 10:28 AM in response to rock156
    Level 1 (0 points)
    Jan 5, 2015 10:28 AM in response to rock156

    Hi, Is there any update to this yet?

  • by Rod Miller,

    Rod Miller Rod Miller Jan 5, 2015 2:32 PM in response to Matthew L. Smith
    Level 1 (15 points)
    Jan 5, 2015 2:32 PM in response to Matthew L. Smith

    Matt . . . hoping if I reply to your posting, you'll get an notice and reply.  I still can't get an answer to 1) has this conflict been fixed?  2) is the conflict just between AOL Desktop or AOL Mail?  If you see this, please reply even if you have no new information.  Thanks.

  • by Lanny,

    Lanny Lanny Jan 5, 2015 2:59 PM in response to Rod Miller
    Level 5 (7,900 points)
    Desktops
    Jan 5, 2015 2:59 PM in response to Rod Miller

    It's not as if Matt works for AOL. You should be contacting AOL for the status on this issue.

  • by Rod Miller,

    Rod Miller Rod Miller Jan 5, 2015 3:46 PM in response to Lanny
    Level 1 (15 points)
    Jan 5, 2015 3:46 PM in response to Lanny

    I understand the format of this discussion site Lanny . . . Matt was the only responder to the original post and other inquiries replies.  He also seemed informed.  Of course I've contacted AOL and Apple, on the phone, e-mail and in their respective support communities.  They point the finger at each other.  I was hoping Matt might have more information and he seemed helpful.

  • by Prousa,

    Prousa Prousa Jan 6, 2015 10:00 AM in response to rock156
    Level 1 (4 points)
    Desktops
    Jan 6, 2015 10:00 AM in response to rock156

    I just confirmed with AOL tech support today, 1/6/2015. AOL is still committed to remedy this problem soon. No forecast available as of to-date, but it will be fixed as promised.

  • by Prousa,

    Prousa Prousa Jan 6, 2015 10:01 AM in response to Lanny
    Level 1 (4 points)
    Desktops
    Jan 6, 2015 10:01 AM in response to Lanny

    I just confirmed with AOL tech support today, 1/6/2015. AOL is still committed to remedy this problem soon. No forecast available as of to-date, but it will be fixed as promised.

  • by Rod Miller,

    Rod Miller Rod Miller Jan 6, 2015 10:04 AM in response to Prousa
    Level 1 (15 points)
    Jan 6, 2015 10:04 AM in response to Prousa

    Thanks for the posting.  Did you happen to get clarification if the conflict is between AOL Desktop application and Yosemite or AOL Mail and Yosemite Apple Mail?  This makes a big difference since I no longer use the AOL Desktop application.  I just have Apple Mail interface with AOL Mail.  Thanks.

  • by Prousa,

    Prousa Prousa Jan 6, 2015 10:05 AM in response to Rod Miller
    Level 1 (4 points)
    Desktops
    Jan 6, 2015 10:05 AM in response to Rod Miller

    I just confirmed with AOL tech support today, 1/6/2015. AOL is still committed to remedy this problem soon. No forecast available as of to-date, but it will be fixed as promised.

  • by Prousa,

    Prousa Prousa Jan 6, 2015 10:06 AM in response to Rod Miller
    Level 1 (4 points)
    Desktops
    Jan 6, 2015 10:06 AM in response to Rod Miller

    I just confirmed with AOL tech support today, 1/6/2015. AOL is still committed to remedy this problem soon. No forecast available as of to-date, but it will be fixed as promised.

  • by Prousa,

    Prousa Prousa Jan 6, 2015 10:08 AM in response to parkiii
    Level 1 (4 points)
    Desktops
    Jan 6, 2015 10:08 AM in response to parkiii

    I just confirmed with AOL tech support today, 1/6/2015. AOL is still committed to remedy this problem soon. No forecast available as of to-date, but it will be fixed as promised.

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