oneZer01

Q: iPhone 6 plus rear camera blurry/wobbly (not focusing)

iPhone 6 plus rear camera is not focusing, won't remain stable and is blurry no matter how still I get whether video or picture.  Automatic or manual focus not working either.   Front facing camera works fine.   Seems OIS isn't doing anything but making it worse.

 

Here is a photo(below) taken while completely still that never focuses automatically or manually and is vibrating vertically as if taken in motion.

2014-10-20 22.28.33.jpg

 

Videos become wobbly and out of focus.  Link: https://vid.me/Nxh


Steps I have taken:

1. Closed all apps and forced reboot of phone.

2. Reset all settings.

3. Restored phone to latest 8.1 software and set up as new phone.

 

Results still the same even if I use 3rd party camera/video app.

iPhone 6 Plus, iOS 8.1

Posted on Oct 20, 2014 8:59 PM

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Q: iPhone 6 plus rear camera blurry/wobbly (not focusing)

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  • by ReflexSite,

    ReflexSite ReflexSite Aug 25, 2015 4:21 PM in response to Blakè
    Level 1 (4 points)
    iLife
    Aug 25, 2015 4:21 PM in response to Blakè

    You should take in your camera.

  • by Black_Hartz,

    Black_Hartz Black_Hartz Aug 25, 2015 4:21 PM in response to ossa128
    Level 1 (8 points)
    iPhone
    Aug 25, 2015 4:21 PM in response to ossa128

    I have the iPhone 6 plus and I still have to deal with blurry camera quality. However my phone is on the camera recall list to get my camera lens replaced. I feel it will just be identical quality or something else might Happen due to this fix. I say grab the new galaxy 6 since Samsung always had the best camera quality better then Apple. No comparison

  • by sibghatt,

    sibghatt sibghatt Aug 26, 2015 11:38 AM in response to Venenotcly
    Level 1 (0 points)
    Aug 26, 2015 11:38 AM in response to Venenotcly

    issue persists even after chanign the camera, apple should re call all faulty products with this issue

  • by smm.shadow,

    smm.shadow smm.shadow Aug 28, 2015 12:28 PM in response to oneZer01
    Level 1 (0 points)
    Aug 28, 2015 12:28 PM in response to oneZer01

    I have the same situation. Do we need to get this isight camera replaced if we are eligible even though we are not having any focus issues?

  • by deggie,

    deggie deggie Aug 28, 2015 12:56 PM in response to smm.shadow
    Level 9 (54,811 points)
    iPhone
    Aug 28, 2015 12:56 PM in response to smm.shadow

    No, the program runs for at least 3 years but if you had the problem it would have shown itself by now. They will not replace the camera unless your are having a focus problem.

  • by mordzyUK,

    mordzyUK mordzyUK Aug 28, 2015 1:13 PM in response to oneZer01
    Level 1 (0 points)
    Aug 28, 2015 1:13 PM in response to oneZer01

    To all.


    Apple iSight camera replacement program now in effect.

     

    http://wp.me/p1xtr9-1Euu

  • by josé mfromcaba,

    josé mfromcaba josé mfromcaba Sep 4, 2015 1:30 PM in response to mordzyUK
    Level 1 (0 points)
    Sep 4, 2015 1:30 PM in response to mordzyUK

    The program is in effect BUT what about those (like me) who have a defective camera with a 1 year warranty and do not qualify for the serial number units that Apple discretionally has chosen as with defective iSight cameras.  Of course Apple cannot say that ALL cameras are or could potentially be defective though I believe should´ve been more straight forward and provide for those who can present same problems outside their estimated wrongful doing.

     

    Anybody in this situation?

     

    Thanks!

  • by deggie,

    deggie deggie Sep 4, 2015 4:45 PM in response to josé mfromcaba
    Level 9 (54,811 points)
    iPhone
    Sep 4, 2015 4:45 PM in response to josé mfromcaba

    If your camera is not working you are still under the one year warranty and can have it serviced.

  • by josé mfromcaba,

    josé mfromcaba josé mfromcaba Sep 4, 2015 5:27 PM in response to deggie
    Level 1 (0 points)
    Sep 4, 2015 5:27 PM in response to deggie

    I hope so Deggie!

     

    I am totally ****** off with this matter!   Paid over US 1,000 for the phone in London and now can´t get any pictures right.   And you know what?

     

    There´s no authorized service provider in my country no any Apple Store, thus the only way would be for me to bring the phone to a neighbor country and see whether they can provide for the repair...

     

    Thanks for the reply!

  • by Niceguys,

    Niceguys Niceguys Sep 15, 2015 2:26 AM in response to oneZer01
    Level 1 (0 points)
    Sep 15, 2015 2:26 AM in response to oneZer01

    Had my phone replaced as part of iSight camera replacement program, the phone I received is supposed to be new but the serial number shows that the phone is 6 months old, with the high demand for 6 plus, I doubt the phone is new and set on a shelf for 6 months, also the battery is draining really fast and nothing changed in terms of the camera blurring issue. Anyone had similar experience?

  • by deggie,

    deggie deggie Sep 15, 2015 3:18 AM in response to Niceguys
    Level 9 (54,811 points)
    iPhone
    Sep 15, 2015 3:18 AM in response to Niceguys

    No, the phone is supposed to be a service replacement unit which may be new or may be refurbished.

  • by mordzyUK,

    mordzyUK mordzyUK Oct 12, 2015 7:07 AM in response to oneZer01
    Level 1 (0 points)
    Oct 12, 2015 7:07 AM in response to oneZer01

    Ive had my phone repaired and replaced with no quibbles twice. yet today its doing it again. I thought the recall / replacement was for an improved isight part. if it is its not fixing the issue.

  • by josé mfromcaba,

    josé mfromcaba josé mfromcaba Oct 12, 2015 7:46 AM in response to mordzyUK
    Level 1 (0 points)
    Oct 12, 2015 7:46 AM in response to mordzyUK

    mordzyUK,

     

    This is UNBELIEVABLE!

     

    I sent my iphone for iSight Camera replacement two week ago to New York Grand Central Store and it just came back with exactly the same blurry problem!!!

     

    How can that happen?

     

    They supposedly replaced the camera for a new one, haven´t they tried it out for proper functioning before sending it back? 


    Please, can anybody explain this to me?


    I will make a huge complain though but what if I get a second broken camera as it has happened before to other people?


    Is it a problem of the camera or the phone itself?


    I do not know what to do. 


    I am an Apple fan, but this really doesn´t seem to be the best I can expect from Apple!



  • by mordzyUK,

    mordzyUK mordzyUK Oct 12, 2015 7:55 AM in response to josé mfromcaba
    Level 1 (0 points)
    Oct 12, 2015 7:55 AM in response to josé mfromcaba

    To be honest i can't fault apples service. I can only imagine the pain id get from any other large retailer with a fault. The first time in store they also diagnosed a wifi fault so just swapped my phone. After a week or two that developed the same fault so i went in to the store. I was told that this time I should have the part fixed as it was different to the original and would correct the issue. The girl told me it would be 45 minutes so I did a bit of shopping then collected it all fixed.

     

    Unfortunately its doing it again so i can only assume that its not a new component. and its something I'm doing to cause it. I have a call scheduled from tech support tomorrow so will update the thread.

  • by josé mfromcaba,

    josé mfromcaba josé mfromcaba Oct 12, 2015 8:07 AM in response to mordzyUK
    Level 1 (0 points)
    Oct 12, 2015 8:07 AM in response to mordzyUK

    You cannot fault the service?  Who then?

     

    This is not something we´re doing wrong! 

     

    Apple ordered an "official replacement program" exactly for this problem, they exchanged the camera accordingly and it is still malfunctioning!!!

     

    No excuses whatsoever.  They must provide for a solution NOW.

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