oneZer01
Level 1 (22 points)

Q: iPhone 6 plus rear camera blurry/wobbly (not focusing)

iPhone 6 plus rear camera is not focusing, won't remain stable and is blurry no matter how still I get whether video or picture.  Automatic or manual focus not working either.   Front facing camera works fine.   Seems OIS isn't doing anything but making it worse.

 

Here is a photo(below) taken while completely still that never focuses automatically or manually and is vibrating vertically as if taken in motion.

2014-10-20 22.28.33.jpg

 

Videos become wobbly and out of focus.  Link: https://vid.me/Nxh


Steps I have taken:

1. Closed all apps and forced reboot of phone.

2. Reset all settings.

3. Restored phone to latest 8.1 software and set up as new phone.

 

Results still the same even if I use 3rd party camera/video app.

iPhone 6 Plus, iOS 8.1

Posted on Oct 20, 2014 8:59 PM

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oneZer01

Q: iPhone 6 plus rear camera blurry/wobbly (not focusing)

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  • by Jayctina,

    Jayctina Jayctina May 15, 2015 8:00 AM in response to oneZer01
    Level 1 (0 points)
    May 15, 2015 8:00 AM in response to oneZer01

    My follow up after visiting the Apple Genius Bar for solution:  The scheduled appointment was 8:20 p.m.  I got there early, they sat me immediately.  A few minutes later I went over the issue with their tech.  They said it was likely that the motor went out on the camera and they were going to switch it out (they had no explanation as to the why the motor would go out).  If that didn't work, they were going to give me a new phone (all under warranty).  at 8:45 p.m. they handed me back my phone with a new camera installed.  Everything is working great.  Hopefully this wont repeat, but for now I couldn't be happier.  Thank you Apple

  • by johno115,

    johno115 johno115 May 16, 2015 10:17 AM in response to oneZer01
    Level 1 (0 points)
    May 16, 2015 10:17 AM in response to oneZer01

    I'm having the same problem with my camera. It didn't start happening until the latest iOS update. Now this is as good as my pics get. Horrible!

    is there something I can to do? Can I role back to the prior version of the operating system?

     

    image.jpg

  • by AlexPolanski,

    AlexPolanski AlexPolanski May 23, 2015 12:43 AM in response to oneZer01
    Level 1 (0 points)
    May 23, 2015 12:43 AM in response to oneZer01

    The same problem appears. Is there official salvation?

  • by J719,

    J719 J719 May 26, 2015 4:10 AM in response to oneZer01
    Level 1 (0 points)
    May 26, 2015 4:10 AM in response to oneZer01

    Same issue.... iPhone 6 plus purchased in India.

    Used it for 4 months and the camera stopped focussing.

    I tried to do a software reset and also a restore, but the camera status was unchanged.

    I have given it to the iCare store for repair. The rep I spoke to was completely unaware that such a problem has been reported on these forums.

    Lets see how they take care of it in India....

  • by Jamearty,

    Jamearty Jamearty May 26, 2015 8:51 AM in response to J719
    Level 1 (0 points)
    May 26, 2015 8:51 AM in response to J719

    Yes my iphone 6plus purchased in Thailand Apple online store

    used for 5 months repriared 2 times in Apple care Thailand but now back again!

    I Need to claim

  • by DonnaDanoosh,

    DonnaDanoosh DonnaDanoosh May 31, 2015 6:02 PM in response to oneZer01
    Level 1 (0 points)
    May 31, 2015 6:02 PM in response to oneZer01

    This was great advice!!  I followed your steps and received great chat service!!!  Thank you so much!!  Sounds like the camera will need to be replaced! 

    Hope this doesn't become a regular issue…

  • by iSam84,

    iSam84 iSam84 Jun 1, 2015 8:25 AM in response to iCarlosDiaz
    Level 1 (0 points)
    Jun 1, 2015 8:25 AM in response to iCarlosDiaz

    hi i am buy iPhone 6 plus from dubai and when i take a pic with camera after it save to photos very bad quality and frosty pic

    sorry for my bad english

    ios 8.3

    IMG_0001.JPGIMG_0007.JPG

  • by Kane4LSU,

    Kane4LSU Kane4LSU Jun 7, 2015 9:33 PM in response to oneZer01
    Level 1 (0 points)
    Jun 7, 2015 9:33 PM in response to oneZer01

    I too have this problem. It was working fine and then all of a sudden, blurry photos and camera won't focus at all! What's sad is, my front camera takes better, less blurry pictures than my super high def ka-billion megapixel rear camera! I read that people were having this problem after updating to 8.1.3 but I'm still on 8.1 and am dealing with this problem. I like 3.5 hours away from an Apple Store so I'm kind of screwed. I'm just going to suck it up and take it to the local repair shop and pay the 100$ to replace it. It's so infuriating though. Apple really has let me down a lot lately. My wifi drops every 3 minutes on Yosemite and now I can't take a decent picture on my 700$ iPhone. What's next Apple? Leading innovation by selling faulty items.

  • by Kane4LSU,

    Kane4LSU Kane4LSU Jun 9, 2015 7:38 AM in response to Kane4LSU
    Level 1 (0 points)
    Jun 9, 2015 7:38 AM in response to Kane4LSU

    Edit: Letting everyone know, mine is a 64GB White iPhone 6 Plus and I took it with me to a music festival here about a month ago. I didn't think about the severe vibrations causing any issues but that is exactly when my camera started not auto-focusing. I guess I was jumping around too much during the concerts. The only problem is, I run a lot and don't want to keep having to get my camera replaced.

  • by Pappyfromloxahatchee,

    Pappyfromloxahatchee Pappyfromloxahatchee Jun 26, 2015 2:11 PM in response to oneZer01
    Level 1 (0 points)
    Jun 26, 2015 2:11 PM in response to oneZer01

    I Had the same problem, took my IPhone 6 plus to my local Apple Store in mall,45 mins had new camera installed in phone. Good for now

  • by CajunSniper,

    CajunSniper CajunSniper Jul 4, 2015 8:16 AM in response to Pappyfromloxahatchee
    Level 1 (0 points)
    Jul 4, 2015 8:16 AM in response to Pappyfromloxahatchee

    any one found a solution beside tacking it to apple for repair

    my pictures ar blurry and i have no focus in the front camara

    i have an iphone 6 plus 128 GB

    any sugestions please let me know despread i already updated

    restored and dont know what else to do

  • by Kane4LSU,

    Kane4LSU Kane4LSU Jul 4, 2015 10:28 AM in response to CajunSniper
    Level 1 (0 points)
    Jul 4, 2015 10:28 AM in response to CajunSniper

    There is no other solution. It is a hardware problem with the camera itself. I took mine to a local shop here in town and they fixed it for free. Got it back the next day and it's been working fine ever since. I'm sure it's just a matter of time until it breaks again though.

  • by Pappyfromloxahatchee,

    Pappyfromloxahatchee Pappyfromloxahatchee Jul 4, 2015 3:57 PM in response to CajunSniper
    Level 1 (0 points)
    Jul 4, 2015 3:57 PM in response to CajunSniper

    Thats the only solution, took 45 mins, installed new camera, good for now

  • by nedved11,

    nedved11 nedved11 Jul 9, 2015 12:11 AM in response to oneZer01
    Level 1 (0 points)
    Jul 9, 2015 12:11 AM in response to oneZer01

    After I searched the solution online, I found a way that worked for some users and worked for me too.

     

    1) Flick your phone with your finger near the lens

     

    or 2) tap the phone lightly

     

    or 3) drop your phone on your bed

     

     

    the thing is, for some users the problem is solved forever, for some users including me, the problem came back. fk apple

  • by Pappyfromloxahatchee,

    Pappyfromloxahatchee Pappyfromloxahatchee Jul 9, 2015 5:37 AM in response to johno115
    Level 1 (0 points)
    Jul 9, 2015 5:37 AM in response to johno115

    JJust go to Apple Store, they will replace camera in  phone. Took about 45 minutes. So far so good

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