zaawad

Q: Microsoft exchange email sync issues

I am having a problem with Yosemite mail, some of MS exchange emails are not sync with mail, they either don't appear in mail or the contents of the email don't appear, any help

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Oct 21, 2014 2:58 AM

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Q: Microsoft exchange email sync issues

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  • by zaawad,

    zaawad zaawad Oct 26, 2014 9:27 PM in response to Eric Root
    Level 1 (4 points)
    Oct 26, 2014 9:27 PM in response to Eric Root

    Hi

    Do you how the feedback ccan be sent to Apple,

    Thanks

  • by ajbrutico,

    ajbrutico ajbrutico Oct 26, 2014 9:29 PM in response to zaawad
    Level 1 (4 points)
    Mac OS X
    Oct 26, 2014 9:29 PM in response to zaawad
  • by zaawad,

    zaawad zaawad Oct 26, 2014 9:41 PM in response to ajbrutico
    Level 1 (4 points)
    Oct 26, 2014 9:41 PM in response to ajbrutico

    Thank you very much

  • by jens_francis,

    jens_francis jens_francis Oct 27, 2014 10:50 AM in response to wer23 r2tgads
    Level 1 (0 points)
    Oct 27, 2014 10:50 AM in response to wer23 r2tgads

    Hi.  Thanks for the reply.

     

    I have Mac Mail, Calendar, Notes, Reminders and Contacts running on three computers (MBP 15, MBA and 27" iMac) connected to the same Office 365 Exchange account.

     

    There are various issues all of which seem to stem from a very slow refresh time between the Mail client and the Exchange server.

     

    This manifests itself in a number of ways....

     

    - Mac Apps crashing (primarily Calendar and Notes)

    - Slow refresh time (minutes) for Mail on multiple devices (sometimes not appearing until I restart Mail)

    - Mail messages moved into folders (I have 75 folders or so) reappearing in the inbox

    - Deleted items reappearing in the inbox minutes after they have been deleted.

     

    None of these problems occurred before I upgraded to Yosemite (except the app crashing, that happened periodically).

     

    One point of note:  Removing and re-initiating the Exchange link now gives me a message that Mail is running on the other machines (never did before).  I presume they changed something in that relationship which, to me, would be a smoking gun....

     

    Thoughts?

  • by jens_francis,

    jens_francis jens_francis Oct 27, 2014 10:54 AM in response to zaawad
    Level 1 (0 points)
    Oct 27, 2014 10:54 AM in response to zaawad

    Not a criticism, but if it were me, I'd untag that "solved my question" answer because "use Microsoft Outlook" is not really an adequate answer for many of us....   It might be for me if Microsoft would only get off their tails and implement Favorites folders in O4M...  /rant.

  • by waltoncr,

    waltoncr waltoncr Oct 28, 2014 8:48 AM in response to jens_francis
    Level 1 (0 points)
    Oct 28, 2014 8:48 AM in response to jens_francis

    I had the same problem and tried quite a few things. Here is what eventually worked for me:

    1. Delete the Exchange account in System Preferences>Internet Accounts.
    2. Quit Mail.
    3. Launch Mail and go to Preferences>Accounts.
    4. Set up the Exchange account from within Mail, NOT from within System Preferences.
    5. Once the account is set up, go to the Advanced tab inside the Mail account settings and uncheck 'Automatically detect and maintain settings.'

     

    Setting the account up from within Mail got both Mail and Calendar up and running correctly but without unchecking that detect settings box, the account would lock up again the second time it tried to check for mail.

     

    Chris

  • by iMachias,

    iMachias iMachias Oct 28, 2014 8:57 AM in response to waltoncr
    Level 1 (0 points)
    Oct 28, 2014 8:57 AM in response to waltoncr

    I had a similar problem and I did a variation of others' suggestion:

     

    1.  Deleted all instances of my Exchange account from Mail > Accounts and from Internet Preferences.

    2.  Rebooted the computer.

    3.  When to Internet Accounts in System Settings and added my Exchange account. However! The first time I was asked for a password, I entered a bunch of random characters that wasn't my password. When prompted that my account couldn't be validated, I clicked continue and on the second screen entered the proper password.  I think this is a different way of bypassing the auto discover function.

     

    This has worked for me.

     

    Best of luck

  • by jsantoyojr,

    jsantoyojr jsantoyojr Oct 28, 2014 1:44 PM in response to waltoncr
    Level 1 (0 points)
    Oct 28, 2014 1:44 PM in response to waltoncr

    Thank you, this worked for me. 

  • by Neto1972,

    Neto1972 Neto1972 Oct 28, 2014 6:03 PM in response to zaawad
    Level 1 (0 points)
    Oct 28, 2014 6:03 PM in response to zaawad

    I have two exchange account. The one i use the most (20.000 e-mail) has the problem and the other one i rather use (1.000 e-mail) works fine. So it depends on the number of email you have in the server...

  • by Neto1972,

    Neto1972 Neto1972 Oct 28, 2014 6:05 PM in response to jens_francis
    Level 1 (0 points)
    Oct 28, 2014 6:05 PM in response to jens_francis

    i have the issues. I think because both have several computer with the same account...

  • by Dale451,

    Dale451 Dale451 Oct 28, 2014 6:08 PM in response to zaawad
    Level 1 (0 points)
    Mac OS X
    Oct 28, 2014 6:08 PM in response to zaawad

    The way I got around this issue was by deleting the Exchange account, closing down mail, then adding the account again but using 'other...' as opposed to the 'Exchange' option. All the mail seems to be syncing normally now, there must be some sort of bug with the way Exchange account is being configured within Yosemite.

  • by Greg Hartnett,

    Greg Hartnett Greg Hartnett Oct 29, 2014 2:46 PM in response to Dale451
    Level 1 (0 points)
    Oct 29, 2014 2:46 PM in response to Dale451

    The 'other' seems to have helped as well.  The only issue I've run into so far is that e-mail invites come-in as links, rather than 'Accept', 'Decline', or 'Maybe' buttons.  Can't find anything online to help fix it.

  • by abhi4121,

    abhi4121 abhi4121 Oct 30, 2014 1:45 AM in response to zaawad
    Level 1 (0 points)
    Oct 30, 2014 1:45 AM in response to zaawad

    I had the exact same problems. However reindexing the messages solved it for me.

     

    Here is the link

     

    Mail (Mavericks): Reindex messages

  • by Neto1972,

    Neto1972 Neto1972 Oct 30, 2014 2:43 PM in response to abhi4121
    Level 1 (0 points)
    Oct 30, 2014 2:43 PM in response to abhi4121

    Work perfect!!!!!

  • by tbittner,

    tbittner tbittner Nov 1, 2014 1:24 PM in response to zaawad
    Level 1 (0 points)
    Nov 1, 2014 1:24 PM in response to zaawad

    I'm having the same issues. It takes 1-2 minutes longer to retrieve mail once the message has been sent. I know it's that long, because my iphone receives the email before my mac does... Have they found a solution yet?

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