ios 8 bluetooth connectivity issues

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Level 1

11 points

ios 8 bluetooth connectivity issues

I have an iPhone 4S and an iPad 2 and having been pairing the two for a couple of years to run keynote for the classes I teach. I have loved using keynote for ios as it allows me to use my phone as a remote control to run my presentations from my ipad. I love the fact that I can have my notes built into each slide and can walk around my classroom freely changing slides and reading my notes without having to run back up to the front.

The problem: Now that I have upgraded to ios 8 my phone and my computer will not even recognize each other. Other bluetooth devices still work fine. I even visited an apple retailer today and tried to remotely control keynote on an iphone 6 from a 6 plus. I was not able to pair the devices. So, I updated my iphone and ipad today to the new ios 8.1, but still no pairing. This is seriously affecting my classroom dynamics as I am now stuck behind my lecturn. Please help!! Does someone know how to fix this issue or can someone at Apple work on this? Thanks.

iPad 2 Wi-Fi, iOS 8.1

Posted on Oct 21, 2014 6:04 AM

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Answer 1

pedro d

Community Specialist

Oct 24, 2014 6:31 AM in response to robbyriley

Hello there, robbyriley.

The following Knowledge Base article offers up some great steps for troubleshooting issues when iOS is not functioning as expected. When performing Step 1, I would recommend closing all apps:

iOS: Not responding or does not turn on

http://support.apple.com/kb/TS3281

If a single application is not responding or stops responding when it opens, you can force it to close.

If the device is unresponsive or if certain controls aren't working as expected, restart your device.

If the device remains unresponsive or does not turn on (or power on), reset your device.

If there is no video or if the screen remains black, verify that the device has enough charge to turn on:

If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.

Let it charge for at least twenty minutes, then see if it starts normally.

If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.

If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.

If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:

Connect the device to your computer and open iTunes.

If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.

If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.

If the above steps do not resolve the issue, contact Apple.

I was also able to find some good articles that may provide additional information for using the app as well.

Using Keynote Remote

Keynote for iOS (iPad): Use Keynote Remote

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro.

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Answer 2

FoxFifth

Level 10

475,461 points

Oct 24, 2014 8:37 AM in response to robbyriley

It doesn't use Bluetooth pairing, but the following instructions may help: Keynote for iOS (iPad): Use Keynote Remote

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