Apple Pay - Card Design Not Reflected in Passbook

I started using Apple Pay yesterday, and all of my cards loaded quickly and easily. However, the card designs on my Citi cards (I have 2), are not being reflected. When loaded into Apple Pay, they are just generic looking cards, not the actual design of the card; thus making it hard to determine which Citi card is which. I first contacted Citi about this problem, and they are saying that the issue is with Apple. I would really appreciate any help as right now I do not have my card numbers memorized, and would simply like to know which card is which by the design.


Per Citi's own website, my cards should look something like this:


User uploaded file



However, this is what I see on my Passbook:


User uploaded file

iPhone 6, iOS 8.1

Posted on Oct 21, 2014 8:08 AM

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10 replies

Jul 14, 2015 8:02 AM in response to peterfromswindon

Excuse me, I was looking at the US list and not at the UK list. I might have even passed by it when it said Nationwide Building Society. If you have used the support document that provides instructions on how to enter cards, you might want to check with the financial institution to see if they are ready for the rollout. It seems from what I have read, the institutions in the UK are rolling out a few at a time. Your institution may not be ready yet. However, only they could answer that question.

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Apple Pay - Card Design Not Reflected in Passbook

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