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Why is iMessage splitting group conversations into multiple threads after upgrading to iOS 8?

After upgrading to iOS 8 my group messages keep getting split up into different threads. Everybody in the threads have iPhones and before upgrading they were all working and sending/receiving iMessages just fine.


Now I'll have 2-3 threads with the same contacts (using their same phone numbers, not another contact point like iCloud email, Apple ID, etc.). My phone sometimes recognizes that the group is the same because it will automatically name the group the same thing, but other times it just puts the names of the people in the "To" line. In addition, some of the threads won't let me send iMessage so I have to reply in one thread and receive messages in the other (I send iMessages in thread A but the replies from the same people come back in thread B, but if I try and reply in thread B I can only send text messages even though all contact info is the same).


Update after OS X Yosemite: After upgrading to Yosemite, my Messages app on my MacBook Pro is now splitting the threads as well. It used to be that the computer understood the contacts were the same so all messages should be under one thread and just my phone was having this issue, but the upgrade changed that.


I have tried signing in and out of iMessage, upgrading to the latest iOS, turning on and off my phone, starting new groups, only replying to certain groups, etc. but nothing has worked.


Thanks!

iPhone 5s, iOS 8.0.2

Posted on Oct 21, 2014 8:26 AM

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Question marked as Best reply

Posted on Mar 20, 2017 3:23 PM

How wonderful, what an easy fix, and all these smart people missed it !


No, wait, it didn't work, sigh


Hey Apple, seriously how hard would it be to consolidate two different threads? Yeah yeah I know there's a lot of variables, but if it just works then use your brains to figure it out, this is a really really really embarrassingly sloppy Microsoft/Google-ish screw up.


Fix it, fix it now


Does this remind anybody of when they first did iCloud and totally screwed up everybody's data ?


Someone got fired over that, I'm just saying...

65 replies

Dec 24, 2014 1:11 PM in response to rhorton8998

rhorton8998

AT&T has a limit of 10 people total allowed to be in a text group (not including yourself). Verizon does not have a limit, that I am aware of anyway. We had a group with 12 people and 11 of them were on Verizon and one on AT&T. When he would send out a text to the group, it would randomly take one person off and send it to everyone else. This problem is different than the one mentioned by the person that started the thread. Yours is due to the service provider (AT&T), but his seems to be with Apple's software in version 8. I am having the same problem as the initial post stated as well.

Jan 25, 2015 6:19 PM in response to RoshBaby2

I am having the same problem. I send to a group and everyone receives the initial message, but replies from those not on an iPhone come arrive in separate threads between that person and me. My family is dealing with a TERMINALLY ILL father and we need to communicate as quickly and efficiently as possible, but with this situation messages are being lost or overlooked. And since they are split into separate threads, I must reply the same exact thing in three different threads. Absolutely unacceptable, Apple! How would you like to see a lawsuit because someone was not able to make it to the bedside of a family member in time before they died, because of your horrible technology? At the very least, provide a way for those of us who have these glitches to roll back to iOS 7. BTW, I am using a 4s iPhone, and addition to the messaging problem, iOS 8 has slowed my phone down to a crawl.

Jan 26, 2015 12:17 PM in response to RoshBaby2

I've found that when someone in the group renames the group this problem starts happening. So what we did was to have EVERYONE delete any/all threads we were having trouble with and having one person start a new one. The second anyone else renames the thread, the same thing happens, so DO NOT have anyone change the name of the group text.


It's annoying to have to delete all the messages, especially if you've shared a lot of pictures/videos, but it's the only way to fix the problem, for us at least. Good luck, all! Hopefully Apple is aware of this problem and is working on a way to fix it. But as this discussion was started in October and there really isn't a fix for it yet 3 months later, I'm not going to hold my breath.

Jan 26, 2015 7:18 PM in response to latsyrhc

We have fixed the problem and still have a named group. The problem is definitely due to the naming of the group. I was the first person to name the group then some of the other girls separatrly named the same group (with the same name) and each time they responded their text was separated to their named group thread. Here's what we did. Click in the message, click details in the top right corner, click in the group name field and delete it. Do the same with all the other separated threads for the same group of individuals. Have the rest of the group do the same, if needed. Now if everyone texts, everyone will start showing up in the same thread. Now, if just one person names that conversation a certain name (the given name will show up on everyone's phone) and the thread will still remain combined. If someone starts a message with the same people and they separately name the same group the same name (or a different name) then it will start separating to different threads again.

Btw, we did not have to delete any of the entire threads, we just had to remove the names of all but one.

Jan 26, 2015 8:23 PM in response to RoshBaby2

Sorry Scovio, but that does not appear to be the problem in my case. I am using an iPhone 4s. I followed your instructions but found no "group name field." I was not surprised, since I never created a group in the first place. I simply added the three contacts that I wanted to send the texts to. I have deleted all the threads between the four of us, as well as any threads between any of us individually, then turned off iMessage and FaceTime, rebooted my phone, reactivated iMessage and FaceTime. I have asked the other three parties to also delete any threads between any of us, whether individual or group. Two of us are on Android (previously on iPhones), and they both have deregistered their numbers with Apple, which said neither of their numbers were registered with iMessage. The two Android users receive my texts initially, but when they reply, the phone automatically assigns that reply to a separate thread just between that person and me. Maybe I'm missing something, but I've spent hours researching and tweaking this issue to no avail. At this point, I'd like to throw this piece of crap phone against the wall and see if that fixes it, but in reality I think we're just going to use What's App, which works seamlessly. Pretty disgusting, Apple.

Jan 27, 2015 2:41 PM in response to baweibel

baweibel, the naming of the group iMessage is a feature specific to iPhone users on iOS8 and thus I am also not seeing that option in the group text messages that I have on my phone when one (or more) of the recipients is not an iphone user. As those messages will not be iMessages, they will be text messages (showing up in green vs. blue). So, though I think my solution will solve many of the problems for many of those commenting here (as the name of this thread specifies iMessage), it's not going to be your solution as you're not using iMessage (non-Apple devices can't receive iMessages so those messages will default to text). The times when I have experienced an Android users message coming in a separate thread from the group message (they respond to the group and either the individual they are replying to or each member of the group receives the message in an individual one-on-one text specifically between them and the Android user) it is because said Android user needed to alter their phone settings to allow group messaging.

Why is iMessage splitting group conversations into multiple threads after upgrading to iOS 8?

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