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errors when saving contacts locally and syncing them between MacBook and iCloud

Last night I detected that the synchronisation of contacts between my MacBookPro (Yosemite, 13" Retina, late 2013) and iCloud is no longer working. Sync between iCloud and iOS devices (with iOS 8.1) works fine.


The problem effects the exchange of information from MBP to iCloud as well as the other way around. However, the issues are slightly different.


No matter what changes (changing existing contacts, creating new ones or creating/changing groups) I do directly in iCloud (which I usually don't do – I was just testing), none of them get synced to my MBP (though they do sync to all iOS devices).


If I do work on my MBP the situation is a bit different:

  1. If I change any existing contact, those changes are not synced.
  2. If I create a new contact in the "all contacts" group, it syncs to iCloud. If I make changes to that newly created contact, they are again not synced.
  3. If I create a new contact in any other group, the contact does not sync.
  4. If I create a new group, that group is displayed in iCloud as "new group", i.e. the name I gave it is lost on the way... If I add contacts to this group (again on the MPB), they do not sync.
  5. If I create a new group using the option "create group from selected contacts" those contacts are synced to iCloud but the name of the group is again only "new group". Contacts added later to that group also don't sync.


Worst of all, everything that does not sync to iCloud, is lost once I close the Contacts app, meaning this information is not even stored on my MPB. OS X does not display any error messages. However, looking into the console, I found this message repeatedly whenever I was making changes to contacts etc (not only upon closing the app):


21.10.14 17:12:46,786 Contacts[532]: Error saving address book: Error Domain=NSCocoaErrorDomain Code=1560 "Bei der Überprüfung sind mehrere Fehler aufgetreten." [TRANSLATION: "Multiple errors occurred during verification"] UserInfo=0x600002e75500 {NSDetailedErrors=(

"Error Domain=NSCocoaErrorDomain Code=1570 \"originalLine ist ein erforderlicher Wert.\" [TRANSLATION: "originalLine is a required value"] UserInfo=0x600003072180 {NSValidationErrorKey=originalLine, NSLocalizedDescription=originalLine ist ein erforderlicher Wert., [TRANSLATION: NSLocalizedDescription=originalLine is a required value.] NSValidationErrorObject=<NSManagedObject: 0x600000ab6ec0> (entity: ABCDUnknownProperty; id: 0x60000102b9e0 <x-coredata:///ABCDUnknownProperty/tFFBA3874-332E-45E1-AD9D-C743B61BD9148226> ; data: {\n originalLine = nil;\n owner = \"0x56b4002ab <x-coredata://606A6059-A9DE-42A2-91C2-BBCDADB20C77/ABCDContact/p5549>\";\n propertyName = \"X-MS-OL-DESIGN\";\n})}",

"Error Domain=NSCocoaErrorDomain Code=1570 \"originalLine ist ein erforderlicher Wert.\" [TRANSLATION: "originalLine is a required value"] UserInfo=0x600003462f40 {NSValidationErrorKey=originalLine, NSLocalizedDescription=originalLine ist ein erforderlicher Wert., [TRANSLATION: NSLocalizedDescription=originalLine is a required value.] NSValidationErrorObject=<NSManagedObject: 0x6000006bede0> (entity: ABCDUnknownProperty; id: 0x600000c3d300 <x-coredata:///ABCDUnknownProperty/tFFBA3874-332E-45E1-AD9D-C743B61BD9148152> ; data: {\n originalLine = nil;\n owner = \"0x56a0002ab <x-coredata://606A6059-A9DE-42A2-91C2-BBCDADB20C77/ABCDContact/p5544>\";\n propertyName = \"X-MS-OL-DESIGN\";\n})}"

)}

21.10.14 17:12:46,788 Contacts[532]: -[ABAddressBook save] failed. (<ABAddressBook: 0x6080020c4130>)

21.10.14 17:12:46,788 Contacts[532]: [CardDAVPlugin-ERROR] -doSyncWithServer: [syncAddressBook(<ABAddressBook: 0x6080020c4130>) save] FAILED


Does anyone have an idea how to fix this?


I am not sure about the relevance of these error messages but I found them as well in the console:

21.10.14 17:46:36,619 uxipm_ui[745]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.0 instead of 10.10.0. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

Call location:

21.10.14 17:46:36,619 uxipm_ui[745]: 0 CarbonCore 0x00007fff934f2dc3 ___Gestalt_SystemVersion_block_invoke + 113

21.10.14 17:46:36,620 uxipm_ui[745]: 1 libdispatch.dylib 0x00007fff92302c13 _dispatch_client_callout + 8

21.10.14 17:46:36,620 uxipm_ui[745]: 2 libdispatch.dylib 0x00007fff92302b26 dispatch_once_f + 117

21.10.14 17:46:36,620 uxipm_ui[745]: 3 CarbonCore 0x00007fff9349b4da _Gestalt_SystemVersion + 987

21.10.14 17:46:36,620 uxipm_ui[745]: 4 CarbonCore 0x00007fff9349b0c7 Gestalt + 144

21.10.14 17:46:36,620 uxipm_ui[745]: 5 QtCore 0x000000010c089496 _ZN9QInternal16registerCallbackENS_8CallbackEPFbPPvE + 194

21.10.14 17:46:36,620 uxipm_ui[745]: 6 ??? 0x00007fff64845ceb 0x0 + 140734879784171


And also this one:

21.10.14 17:46:35,098 CoreServicesUIAgent[322]: unexpected message <OS_xpc_error: <error: 0x7fff79579c60> { count = 1, contents =

"XPCErrorDescription" => <string: 0x7fff79579f70> { length = 18, contents = "Connection invalid" }

}>


And this one:

21.10.14 17:42:42,115 com.apple.iCloudHelper[737]: objc[737]: Class FALogging is implemented in both /System/Library/PrivateFrameworks/FamilyCircle.framework/Versions/A/FamilyCircl e and /System/Library/PrivateFrameworks/FamilyNotification.framework/Versions/A/Famil yNotification. One of the two will be used. Which one is undefined.

21.10.14 17:42:42,121 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.


I have tried the troubleshooting listed here: Get help using iCloud Contacts (i.e. disabled and reenabled the sycn through iCloud in Preferences > iCloud and checked the login information etc)


And I also do not exceed any of the limits for contacts listed here: iCloud: Limits for Contacts, Calendars, Reminders, and Bookmarks


Any help is greatly appreciated!

MacBook Pro (Retina, 13-inch, Late 2013), OS X Yosemite (10.10)

Posted on Oct 21, 2014 8:53 AM

Reply
9 replies

Nov 8, 2014 1:35 AM in response to TinyTim03

I don't know if this is applicable for you, but this solved it for me.


My initial situation was the following, Ipad, Iphone and iMac where syncing well. But not my Macbook Pro. So I did this Get help using iCloud Contacts - Apple Support and this Sync Services: Advanced troubleshooting for contact and calendar syncing - Apple Support . As result all my contacts, even the view I had where gone on my macbook. I tried rebooting and restartting but nothing helped.


Then I did the following. I backuped all the cards from contacts on my imac (by moving them into a folder) and backuped them by export as archive.

Afterwards I disconnected from icloud on my imac, then reconected and deleted all contacts from the addressbook. I double checked if they where gone on icloud.com too. Afterwards I just moved them back from the folder to the address book. again double checked on icloud.com and the my macbook started syncing properly.


Which of the things I finally solved it, I don't know for sure. But I assume it was the one with deleting and restoring everything on another machine.

Nov 25, 2014 6:22 AM in response to TinyTim03

Same problem here:

trashed "sources" folder in cache. over > 500 MB! in the images folder

iCloud: Limits for Contacts, Calendars, Reminders, and Bookmarks - Apple Support

says: max = 100 MB for images

so why so much data.

there are 12.643 images in the folder! i have 3000 contacts. many of the images or duplicates.

how can i get rid of them? deleting and resyncing makes them re-download from iCloud.

Apr 29, 2015 2:05 AM in response to Cristiano Cumer

Christiano,


thanks for publishing your solution, it solved my problem!


It has been the "X-MS-OL-DESIGN" issue. Four out of more than 4500 contacts had this entry - visibile in the vcard export. I deleted (and reentered) these four contacts (from the iCloud) and immediately all contacts synced down from iCloud again.


Don't understand why syncing those "X-MS-OL-DESIGN" entries works on my iMac but does not on my MacBook? Only difference is the language I use on those Macs: iMac with english language setup syncs OK, MacBook with german language setup does not (as long as there are "X-MS-OL-DESIGN" entries)


Best,

Klaus.

Aug 9, 2016 12:17 PM in response to puseratze

That fixed it for me too... Here's one more thing to add:

I had to export the contacts from icloud.com - then the "X-MS-OL-DESIGN" tag was included. Exporting from my Mac didn't show the tag.

After exporting from iCloud I used BBEdit (any other text-editor will work too) I looked for the "X-MS-OL-DESIGN" string and deleted the offending contacts. After that everything worked fine again.

errors when saving contacts locally and syncing them between MacBook and iCloud

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