walkerheatherk

Q: Cannot login to new standard user accounts or reset their passwords on Mac OS X 10.9. Help?

Currently I am running Mac OSX 10.9 on a macbook air. For work, we ran some configuration changes according to CIS Benchmark guide for hardening macs, though no third party software was downloaded. I have full control over the admin account (it seems at least) however when I create new standard user accounts, I cannot log into them or reset their password (it says "password reset failed").

 

Some of the configurations we ran:

  • We checked the system directory from world writable (CIS advises against having world writable applications or folders)
  • Checked library folder for world writable
  • Secure home folders (could this be the issue?)
  • The root account is not enabled (but that is default from my understanding)

 

Do any of these impact the admin's ability to create and control standard user accounts?

 

I booted from the recovery partition and tried to fix system permissions, but that did not solve the issue. I also wasn't allowed to open terminal from the utilities window when booting from recovery.

 

Any thoughts? Very frustrated.

MacBook Air, OS X Mavericks (10.9)

Posted on Oct 21, 2014 9:01 AM