margaretefromglendale

Q: I have an I phone 4. I'm running IOS 7.1... For the last 10 days my phone is "searching" for service. Verizon says it's not their issue. Any suggestions????

service/update issue

iPhone 4, iOS 7.1.2

Posted on Oct 21, 2014 10:59 AM

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Q: I have an I phone 4. I'm running IOS 7.1... For the last 10 days my phone is "searching" for service. Verizon says it's not their ... more

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  • by alex_h1,

    alex_h1 alex_h1 Oct 24, 2014 11:31 AM in response to margaretefromglendale
    Community Specialists
    Oct 24, 2014 11:31 AM in response to margaretefromglendale

    Hello margaretefromglendale,

     

    Thanks for using Apple Support Communities.

     

    To start with troubleshooting this issue where your iPhone shows "Searching" for service, please start with the steps in the link below.  If the issue persists, check out the extra information below.

     

    Apple - Support - iPhone - Calls Troubleshooting Assistant

     

     

    1. Verify that your carrier name appears in the status bar, at top left of the display.
    2. Turn Airplane mode on, wait for the  to appear in the status bar, and then turn it off again.
    3. Reset Network Settings: Tap Settings > General > Reset > Reset Network Settings.
    4. If your iPhone is in a case, try removing it to ensure that the case isn't interfering with the cell signal strength.
    5. Contact your carrier to find out the following:
      • If you are in an area with network coverage.
      • If there is a network outage.
      • The account is properly configured to your phone.
    6. Try to restore your phone and set it up as new.

    Note: Your iPhone may be able to receive calls in as little as 15 minutes after activation. If you are migrating your current phone number, it can take longer–up to several days, depending on the type and status of your former service account–before calls are routed to iPhone. In the meantime, you can make calls and use the device's other features.

     

    iPhone: Hardware troubleshooting

     

    Take care,

    Alex H.