mdrodriguez4
Level 1 (8 points)
iOS Apps

Q: Call failed Phone call continuity OS X Yosemite

Here's my situation:

 

- iPhone 5s (iOS 8.1) with AT&T and Macbook Air (mid 2012, OS X Yosemite)

- Handoff works great

- Phone call Continuity does not work

- If I try to make a call from my macbook air (e.g. contacts card with little blue phone icon [not face time]), the little black box for FaceTime phone calls on the top right appears and says "(Contact Name) ..... Using Your iPhone" with the option for Video (grayed out), Mute, and End. But almost immediately afterwards will say Call Failed with the option to Close or Retry

- I had an incoming call once that went to my macbook air, I actually didn't answer because it was inconvenient to at the time. Although I've had other incoming calls on my iphone, none went to my macbook air except that one time. Weird.

- It seems that Phone call Continuity is established and wants to function up until actually initiating a call.

- Typical settings are all correct, to my knowledge (i.e. FaceTime, iCloud, Apple ID, Allow iPhone Cellular Calls, WiFi network) and have tried signing in/out, restarting, and in different chronological order.

- Called Apple Support, spoke to 3 different people, two of which knew very little about Apple (e.g. asked me if my device was a 'Mac Air', asked me to turn on airplane mode on my laptop device, asked me to turn on airplane mode on the iPhone which I was using to call him....). The third asked me to wait for iOS 8.1, which hasn't helped.

- Went to Apple Store, they couldn't figure it out and said they'd elevate it to an Apple Engineer and I was suppose to hear back today, but have not.

- I've gone through so many solutions that have worked for other people, mostly including ensuring the "typical" settings are enabled. I've also tried 'allow incoming connections' inside the Firewall. At one point I thought it was my AT&T router that didn't support Universal Plug and Play (UPNP), but I went to the Apple Store and phone calls didn't work there either.

 

I'm basically at a wits end. This is nuts. Over a function that I probably won't use a lot. But it's the principal of the thing, it's supposed to work! Hahah. I'm glad I'm not alone in this problem. Hopefully a fix can be found.

MacBook Air, OS X Yosemite (10.10), Using iPhone 5s iOS 8.1

Posted on Oct 21, 2014 1:11 PM

by boioglu,Solvedanswer
boioglu boioglu
Level 1 (10 points)
A:

Take a look at these steps once again - http://news.softpedia.com/news/Deep-Troubleshooting-for-Continuity-Issues-with-O S-X-Yosemite-463784.shtml

 

I am on a retina MacBook Pro 15" from 2012.

 

The first question you need to ask yourself would be: Is your Mac mini compatible with Continuity and does it have the same iCloud account. If the mini is in an office is it on the same IP in that network as the iPhone? Following the steps in my Softpedia News tutorial should take care of all the possible issues.

 

Maybe your office network admin is blocking some ports on the network or maybe the mini is not on WiFi, but on a wired network. I would suggest checking all of these and see if it works.

Posted on Nov 7, 2014 12:37 PM

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mdrodriguez4

Q: Call failed Phone call continuity OS X Yosemite

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  • by Pir800,

    Pir800 Pir800 Oct 21, 2014 9:51 PM in response to mdrodriguez4
    Level 1 (0 points)
    Oct 21, 2014 9:51 PM in response to mdrodriguez4

    I'm having the exact same issue. Everything else seems to work except making/receiving calls through my phone and trying to turn on the personal hotspot from my wifi menu just won't work. I get "Call Failed" every time.

  • by maxmobile,

    maxmobile maxmobile Oct 23, 2014 2:08 PM in response to Pir800
    Level 1 (0 points)
    Oct 23, 2014 2:08 PM in response to Pir800

    Did you check are you in the SAME WiFi network?

  • by Pir800,

    Pir800 Pir800 Oct 23, 2014 2:11 PM in response to maxmobile
    Level 1 (0 points)
    Oct 23, 2014 2:11 PM in response to maxmobile

    Yeah. Definitely on the same wifi. Handoff works no problem. Just making/answering calls and activating the personal hotspot won't work.

     

    I've already signed out of iCloud on both device and computer, restarted both, switched handoff off/on. same results.

  • by mdrodriguez4,

    mdrodriguez4 mdrodriguez4 Oct 23, 2014 2:35 PM in response to maxmobile
    Level 1 (8 points)
    iOS Apps
    Oct 23, 2014 2:35 PM in response to maxmobile

    Yes, same wifi network.

     

    I said it on my post, typical settings (WiFi network) are good. I'm at home and have only one wifi network. It's weird I keep seeing that recommendation, I assume most people have this problem at home and that most people have one wifi network.

  • by corydchurch,

    corydchurch corydchurch Oct 23, 2014 3:06 PM in response to mdrodriguez4
    Level 1 (0 points)
    Oct 23, 2014 3:06 PM in response to mdrodriguez4

    I have the same issue. Tried everything but nothings working. Worked well in the beta. Mac would ring when getting a call and could make calls with Mac. Now, none of it works.

  • by greendevil16,

    greendevil16 greendevil16 Oct 23, 2014 6:17 PM in response to mdrodriguez4
    Level 1 (0 points)
    Oct 23, 2014 6:17 PM in response to mdrodriguez4

    I too have this issue. I have a iMac (24-inch, Early 2009) with Yosemite installed. Every time I attempt to make a call using my iMac via my iPhone 5C (with iOS 8.1 installed) I get a message stating, "Call Failed."

     

    I also have a 2010 Macbook running Yosemite and it successfully makes continuity calls using my iPhone 5C. My iPad also successfully makes calls via my iPhone 5C.  The problem is isolated to my iMac only. I have tried everything, I double checked my wifi network to ensure they were the same, I recycled power to the wifi devices, re-installed Yosemite.

     

    SMS relay works fine on all devices, just not able to make and receive calls with my iMac. (very frustrating...) Please help! Could it be my iMac doesn't support this feature??

  • by mdrodriguez4,

    mdrodriguez4 mdrodriguez4 Oct 23, 2014 6:25 PM in response to greendevil16
    Level 1 (8 points)
    iOS Apps
    Oct 23, 2014 6:25 PM in response to greendevil16

    I don't believe the problem is that iMac supports the phone call feature or not, because as long as it it supports Yosemite it should support the feature.

     

    According to Apple's support page, the following are the requirements for phone call continuity to work (Get help using Continuity with iOS 8 and OS X Yosemite):

     

    Phone calling

    Phone calling requires an iPhone with iOS 8 and an activated carrier plan.
    Phone calling works with any iOS device that supports iOS 8 and any Mac that supports Yosemite.

  • by greendevil16,

    greendevil16 greendevil16 Oct 23, 2014 6:36 PM in response to mdrodriguez4
    Level 1 (0 points)
    Oct 23, 2014 6:36 PM in response to mdrodriguez4

    mdrodriguez4 - Thanks. I did see that on the Apple site so I did not think it was my iMac specs that could be limiting my ability to use this feature. This is a real head scratcher...

  • by greendevil16,

    greendevil16 greendevil16 Oct 23, 2014 6:37 PM in response to greendevil16
    Level 1 (0 points)
    Oct 23, 2014 6:37 PM in response to greendevil16

    One other point, I can receive incoming calls on the iMac too; however, when I click on the iMac to answer it says, "Call Failed". So the computer rings, but cannot answer.

  • by corydchurch,

    corydchurch corydchurch Oct 24, 2014 8:11 AM in response to greendevil16
    Level 1 (0 points)
    Oct 24, 2014 8:11 AM in response to greendevil16

    as dumb as it sounds, restarting my Mac fixed the entire issue for me. or maybe it was in combination of the above fix attempts. i don't know. for now, its working. although FaceTime isn't.....

  • by mdrodriguez4,

    mdrodriguez4 mdrodriguez4 Oct 24, 2014 9:04 AM in response to corydchurch
    Level 1 (8 points)
    iOS Apps
    Oct 24, 2014 9:04 AM in response to corydchurch

    Lucky! Handoff sometimes will not work, or it might lag, or might not reconnect when I leave and come back to the computer. But a restart seems to fix that. I wish the same would happen for phone calling like you described hahah. It's weird that FaceTime isn't working though.

  • by corydchurch,

    corydchurch corydchurch Oct 24, 2014 9:07 AM in response to mdrodriguez4
    Level 1 (0 points)
    Oct 24, 2014 9:07 AM in response to mdrodriguez4

    i see that too - the lag. mostly recently. FaceTime wasn't working due to my office network i guess. when i got on my hotspot, it worked like magic.

  • by greendevil16,

    greendevil16 greendevil16 Oct 24, 2014 6:05 PM in response to corydchurch
    Level 1 (0 points)
    Oct 24, 2014 6:05 PM in response to corydchurch

    Since I can make/receive calls on my Macbook with no problem, I went and verified all the Wifi settings and Bluetooth settings. All settings are exactly the same except the TCP/IP Configure IPv6 on my iMac is set to "automatically" and my Macbook Configure IPv6 is set to "off". There is no option to select "off" on my iMac. Only options available on my iMac are; auto, manually, or Link-local only. I am not sure if this would have anything to do with the problem but I selected each option and still couldn't get my iMac to send/answer calls successfully.


    I also repaired disk permisions, to no avail, still nothing...

  • by mdrodriguez4,

    mdrodriguez4 mdrodriguez4 Oct 24, 2014 6:24 PM in response to greendevil16
    Level 1 (8 points)
    iOS Apps
    Oct 24, 2014 6:24 PM in response to greendevil16

    -greendevil16

     

    I also read about the TCP/IP settings for Configure IPv6 somewhere else, it may have been another Discussion at Apple or another website.

    But that advice was to actually make sure that Configure IPv6 was set to "Automatically", since "Link-local only" apparently caused issues for some people. My settings are set to "Automatically" as well.

     

    To the one's who may not know, this is a WiFi setting under System Preferences>Network>WiFi>Advanced>TCP/IP>Configure IPv6

    I have no clue what that does, but I've seen that settings suggested before as a fix. Might be worth a try?

     

    Today I was on a call with an AppleCare Senior Advisor. He took some diagnostics/logs from my computer and said he'd have to sort through my computer's behavior and see where the problem is exactly. It would take about 4 days. I asked and he said that it's not an uncommon problem, other people have called in about phone calls not working, and that the team is gathering the unique issues and unique fixes and trying to come up with a solution. I assume it would be an 'across-the-board' solution, but he said since the feature just came out that they are still working out the kinks that some people may be having. It is working for a lot of other people though.

     

    I'll post back an update when I hear back.

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