mdrodriguez4
Level 1 (8 points)
iOS Apps

Q: Call failed Phone call continuity OS X Yosemite

Here's my situation:

 

- iPhone 5s (iOS 8.1) with AT&T and Macbook Air (mid 2012, OS X Yosemite)

- Handoff works great

- Phone call Continuity does not work

- If I try to make a call from my macbook air (e.g. contacts card with little blue phone icon [not face time]), the little black box for FaceTime phone calls on the top right appears and says "(Contact Name) ..... Using Your iPhone" with the option for Video (grayed out), Mute, and End. But almost immediately afterwards will say Call Failed with the option to Close or Retry

- I had an incoming call once that went to my macbook air, I actually didn't answer because it was inconvenient to at the time. Although I've had other incoming calls on my iphone, none went to my macbook air except that one time. Weird.

- It seems that Phone call Continuity is established and wants to function up until actually initiating a call.

- Typical settings are all correct, to my knowledge (i.e. FaceTime, iCloud, Apple ID, Allow iPhone Cellular Calls, WiFi network) and have tried signing in/out, restarting, and in different chronological order.

- Called Apple Support, spoke to 3 different people, two of which knew very little about Apple (e.g. asked me if my device was a 'Mac Air', asked me to turn on airplane mode on my laptop device, asked me to turn on airplane mode on the iPhone which I was using to call him....). The third asked me to wait for iOS 8.1, which hasn't helped.

- Went to Apple Store, they couldn't figure it out and said they'd elevate it to an Apple Engineer and I was suppose to hear back today, but have not.

- I've gone through so many solutions that have worked for other people, mostly including ensuring the "typical" settings are enabled. I've also tried 'allow incoming connections' inside the Firewall. At one point I thought it was my AT&T router that didn't support Universal Plug and Play (UPNP), but I went to the Apple Store and phone calls didn't work there either.

 

I'm basically at a wits end. This is nuts. Over a function that I probably won't use a lot. But it's the principal of the thing, it's supposed to work! Hahah. I'm glad I'm not alone in this problem. Hopefully a fix can be found.

MacBook Air, OS X Yosemite (10.10), Using iPhone 5s iOS 8.1

Posted on Oct 21, 2014 1:11 PM

by boioglu,Solvedanswer
boioglu boioglu
Level 1 (10 points)
A:

Take a look at these steps once again - http://news.softpedia.com/news/Deep-Troubleshooting-for-Continuity-Issues-with-O S-X-Yosemite-463784.shtml

 

I am on a retina MacBook Pro 15" from 2012.

 

The first question you need to ask yourself would be: Is your Mac mini compatible with Continuity and does it have the same iCloud account. If the mini is in an office is it on the same IP in that network as the iPhone? Following the steps in my Softpedia News tutorial should take care of all the possible issues.

 

Maybe your office network admin is blocking some ports on the network or maybe the mini is not on WiFi, but on a wired network. I would suggest checking all of these and see if it works.

Posted on Nov 7, 2014 12:37 PM

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mdrodriguez4

Q: Call failed Phone call continuity OS X Yosemite

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  • by rizvee,

    rizvee rizvee Nov 8, 2014 8:10 PM in response to mdrodriguez4
    Level 1 (0 points)
    Nov 8, 2014 8:10 PM in response to mdrodriguez4

    The following worked for me:

    1) Log in and log out of iCloud

    2) Turn on/off iMessage on the iPhone

    3) Turn on/off Wifi on the mac

    4) Restart machine

  • by kainosblog,

    kainosblog kainosblog Nov 13, 2014 5:29 AM in response to mdrodriguez4
    Level 1 (0 points)
    Nov 13, 2014 5:29 AM in response to mdrodriguez4

    I discovered my laptop VPN connection was getting in the way. Disconnected that and my calls go through. It's not the only issue, however, because I've also had problems with the iPad.

  • by Paul Melzer,

    Paul Melzer Paul Melzer Nov 16, 2014 10:43 AM in response to mdrodriguez4
    Level 1 (106 points)
    Nov 16, 2014 10:43 AM in response to mdrodriguez4

    Well the following worked for me (i.e., nothing was working before I did this, and two [outgoing] calls have worked so far):

     

    fyi, I'm working on a late 2010 MBP, latest Yosemite build, iPhone 5s, latest iOS....this is important because Bologlu's solution, most heralded in this thread, is limited to Macs 2012 or newer. Regardless, I tried the sudo lines in Terminal but to no benefit.

     

    Here's what worked for me. I went into my Mac System Preferences/ Network/ Wi-Fi and clicked the Advanced button. Under the Wi-fi tab I removed about a dozen or more random Networks that I'd used at one time or another (airports, cafes, etc). While I doubt this had any effect it might have. What I think might have made the difference for me was this, I read the suggestion to "Drag networks into the order you prefer" and I did just that, placing the network I am on now at the top of the list of those networks I most often use.

     

    Now, I didn't actually think this would have a positive effect on the issue at hand, and was about to look further (or give up), but decided to try a call once again. It went through; I tried another number, and it worked as well. As far as I can tell, my reordering of the Network is the only thing I did between it not working and working.

     

    The true test might be when I get to work and check to see if it works on that Wi-Fi network or not, or whether I need to bump THAT network to the top of the list (and thus, requiring this step whenever wishing to access the phone connection on my laptop).

     

    Curious if this path will help anyone else.

  • by smoketx,

    smoketx smoketx Nov 19, 2014 5:54 PM in response to mdrodriguez4
    Level 1 (0 points)
    Nov 19, 2014 5:54 PM in response to mdrodriguez4

    So things I've discovered interfere.

     

    1) Corporate VPN on home computer breaks phone calls from Mac Mini

    2) Being on both WiFi and LAN breaks phone calls from Mac Mini.

     

    Since most of the time I'm on my computer at home I am connected to work and because I like to use my LAN over WiFi this feature went from really cool to a real dud in a hurry.

  • by John-B-AR,

    John-B-AR John-B-AR Nov 19, 2014 8:17 PM in response to mdrodriguez4
    Level 1 (0 points)
    Nov 19, 2014 8:17 PM in response to mdrodriguez4

    imac osx 10.10.1

    iphone 5 ios 8.1

     

    I was having the same issue with call failure.  I discovered that I had the ethernet plugged into the wireless router in AND the wireless turned on the iMac.  I turned off the wireless on the iMac and left ethernet plugged in.  Started right up and worked.

     

    Hope this helps someone.

  • by smoketx,

    smoketx smoketx Nov 20, 2014 4:49 AM in response to John-B-AR
    Level 1 (0 points)
    Nov 20, 2014 4:49 AM in response to John-B-AR

    Brilliant. My configuration exactly. I had done the reverse and disabled the hard connection but leaving it and disabling the WiFi works too. iMessage still works too. Thanks!

  • by bbittman,

    bbittman bbittman Nov 20, 2014 1:40 PM in response to boioglu
    Level 1 (0 points)
    Nov 20, 2014 1:40 PM in response to boioglu

    Thanks! I'm on a MacBook Pro (15-inch, Mid 2009) running Yosemite 10.10.1 with an iPhone 6 on OS8.1.1 and it worked for me. http://news.softpedia.com/news/Deep-Troubleshooting-for-Continuity-Issues-with-O S-X-Yosemite-463784.shtml

     

    Got the "too large" error on the first step, but entered the remaining three lines and it worked. Had previously tried signing in/out of iCloud, toggled all the settings, checking preferences, verifying accounts, etc., etc., etc. and nothing worked until now. Greatly appreciated.

  • by Louis Trapani,

    Louis Trapani Louis Trapani Nov 21, 2014 2:32 PM in response to John-B-AR
    Level 1 (20 points)
    Nov 21, 2014 2:32 PM in response to John-B-AR

    John-B-AR wrote:

     

    imac osx 10.10.1

    iphone 5 ios 8.1

     

    I was having the same issue with call failure.  I discovered that I had the ethernet plugged into the wireless router in AND the wireless turned on the iMac.  I turned off the wireless on the iMac and left ethernet plugged in.  Started right up and worked.

     

    Hope this helps someone.

     

    Thanks John. This worked for me. On my Mac I had the wi-fi on even though it is connected to the net via ethernet because for location services to work properly, it often needs to have wi-fi on. Once I turned wi-fi off on my Mac though, I was able to make a phone call out (via my iPhone) without the failure I was getting all the time.

     

    So I guess I will need to toggle wi-fi on and off respectively depending on what my needs are then. "On" when location services are needed and "off" when it needs to connect to my iPhone. Perhaps I'll keep it off as the default though.

     

    Thanks again.

  • by jeffkwpb,

    jeffkwpb jeffkwpb Nov 22, 2014 7:46 PM in response to mdrodriguez4
    Level 1 (0 points)
    Nov 22, 2014 7:46 PM in response to mdrodriguez4

    Have a new 27" 3.5 GHz Intel Core i7 iMac and have had the same problem....

     

    Have tried all remedies to fix the phone call issue...

     

    The only thing nobody has said was to turn off the wi-fi on your computer...

     

    I did that and made a call thru face time and using my contacts and everything worked like a charm....

     

    Try that and let me know if that helps in any way...

  • by ZshanTChawdhry,

    ZshanTChawdhry ZshanTChawdhry Nov 23, 2014 1:00 AM in response to mdrodriguez4
    Level 1 (4 points)
    Wireless
    Nov 23, 2014 1:00 AM in response to mdrodriguez4

    Guys,

     

    My issues were resolved when i accidentally change my WIFI router. On my previous router i was able to do every thing except i could not attend/dial call from my mac book. So you guys should also consider checking wifi router setting because i experimented this thing with many routers

     

  • by blok hk,

    blok hk blok hk Nov 27, 2014 8:51 AM in response to rizvee
    Level 1 (0 points)
    Nov 27, 2014 8:51 AM in response to rizvee

    The procedure is great, I can dial out now.

  • by lesdoit,

    lesdoit lesdoit Nov 27, 2014 10:04 AM in response to mdrodriguez4
    Level 1 (60 points)
    Nov 27, 2014 10:04 AM in response to mdrodriguez4

    I had the same problems, but somehow it all started working on my Macbook Pro Retina i7 and my iPhone 6.  Maybe it was the update to Yosemite 10.10

  • by darkm11,

    darkm11 darkm11 Nov 28, 2014 2:23 AM in response to mdrodriguez4
    Level 1 (0 points)
    Nov 28, 2014 2:23 AM in response to mdrodriguez4

    IMessage + SMS forwarding work great.

    Facetime - incoming calls work great, facetime audio& facetime video work great, outgoing cellular calls not working at all.

     

    After i tried all suggestion found around internet(none worked for me) i found the solution who worked for me:

    I switch to ON "Set date and time automatically" on all devices: iMac, iPhone and iPad.

     

    No problems at all from that point. Everything work just great in this moment.

  • by LauraMackie,

    LauraMackie LauraMackie Nov 29, 2014 9:21 AM in response to boioglu
    Level 1 (22 points)
    Apple TV
    Nov 29, 2014 9:21 AM in response to boioglu

    When it says type the lines into terminal?  Where is that and what is that?

  • by mdrodriguez4,

    mdrodriguez4 mdrodriguez4 Nov 30, 2014 3:28 PM in response to LauraMackie
    Level 1 (8 points)
    iOS Apps
    Nov 30, 2014 3:28 PM in response to LauraMackie

    -LauraMackie

     

    You can do a google search to answer your question. Search for something like "what is how to open terminal map on macbook" and you will find information. Any question in life, you can search on google and you'll find various answers that you can research (ANY question, not just technology). Internet is a tool a lot of people seldom capitalize on. Anyway...

     

    Terminal is an "application", or the equivalent of a software program on a Windows computer. So it's a program, it's a really advanced way to control things on the Apple computer.

    Here's a few ways to open it:

     

    1. Click on the magnifying glass icon on the top right of the screen called "Spotlight Search" > type "Terminal" in the search field > Terminal should be the first result and click on it

    2. Open the "Finder" app > click on "Applications" > double click on "Utilities" > open "Terminal"

    3. On my macbook air, I can press F4 and applications apear on the screen > I can open Terminal from there

     

    Copy/paste one of the lines in that link above and hit enter afterwards. You have to do it one line at a time. For example, enter the following:

     

    sudo sysctl kern.ipc.maxsockbuf=8388608

     

    Then hit enter.

    And repeat for the other lines of code one at a time.

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