mdrodriguez4

Q: Call failed Phone call continuity OS X Yosemite

Here's my situation:

 

- iPhone 5s (iOS 8.1) with AT&T and Macbook Air (mid 2012, OS X Yosemite)

- Handoff works great

- Phone call Continuity does not work

- If I try to make a call from my macbook air (e.g. contacts card with little blue phone icon [not face time]), the little black box for FaceTime phone calls on the top right appears and says "(Contact Name) ..... Using Your iPhone" with the option for Video (grayed out), Mute, and End. But almost immediately afterwards will say Call Failed with the option to Close or Retry

- I had an incoming call once that went to my macbook air, I actually didn't answer because it was inconvenient to at the time. Although I've had other incoming calls on my iphone, none went to my macbook air except that one time. Weird.

- It seems that Phone call Continuity is established and wants to function up until actually initiating a call.

- Typical settings are all correct, to my knowledge (i.e. FaceTime, iCloud, Apple ID, Allow iPhone Cellular Calls, WiFi network) and have tried signing in/out, restarting, and in different chronological order.

- Called Apple Support, spoke to 3 different people, two of which knew very little about Apple (e.g. asked me if my device was a 'Mac Air', asked me to turn on airplane mode on my laptop device, asked me to turn on airplane mode on the iPhone which I was using to call him....). The third asked me to wait for iOS 8.1, which hasn't helped.

- Went to Apple Store, they couldn't figure it out and said they'd elevate it to an Apple Engineer and I was suppose to hear back today, but have not.

- I've gone through so many solutions that have worked for other people, mostly including ensuring the "typical" settings are enabled. I've also tried 'allow incoming connections' inside the Firewall. At one point I thought it was my AT&T router that didn't support Universal Plug and Play (UPNP), but I went to the Apple Store and phone calls didn't work there either.

 

I'm basically at a wits end. This is nuts. Over a function that I probably won't use a lot. But it's the principal of the thing, it's supposed to work! Hahah. I'm glad I'm not alone in this problem. Hopefully a fix can be found.

MacBook Air, OS X Yosemite (10.10), Using iPhone 5s iOS 8.1

Posted on Oct 21, 2014 1:11 PM

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Q: Call failed Phone call continuity OS X Yosemite

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  • by John Vargo,

    John Vargo John Vargo Feb 3, 2016 12:36 PM in response to mdrodriguez4
    Level 2 (235 points)
    Feb 3, 2016 12:36 PM in response to mdrodriguez4

    FWIW I was able to receive calls on my Mac, but not make calls.

     

    Opened up Facetime on my Mac, opened preferences.

     

    Everything seemed in order, except "Start new calls from:" was set to the wrong email address. It was set to my me.com email, not the primary email on my iCloud account. Switched it, and now it works.

     

    HTH someone.

  • by MLadd,

    MLadd MLadd May 19, 2016 6:35 AM in response to mdrodriguez4
    Level 3 (700 points)
    iPhone
    May 19, 2016 6:35 AM in response to mdrodriguez4

    I know this is an older thread, but... I had the same issue, and found that my Ethernet adapter was in a higher order than WiFi in the network settings. I changed the order in Network preferences pane, by clicking on the gear icon below the adapters, and selecting Set Serice Order and moving WiFi above my TBolt Ethernet service. This fixed the issue for me. However, it defaults to WiFi instead of Ethernet, so I am capped at WiFi speeds instead of gigabit through ethernet. Not the end of the world, for now.

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