moka84
Level 1 (0 points)

Q: camera not working

hello there

my camera in my i.phone not working

iPhone 5s, iOS 8.1

Posted on Oct 21, 2014 1:27 PM

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moka84

Q: camera not working

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  • by alex_h1,

    alex_h1 alex_h1 Oct 24, 2014 1:51 PM in response to moka84
    Community Specialists
    Oct 24, 2014 1:51 PM in response to moka84

    Hello moka84,

     

    Thanks for using Apple Support Communities.

     

    To troubleshoot this issue where your camera is not functioning, please follow the steps outlined below.

     

     

    1. If the screen shows a closed lens or black image, force quit the Camera app.
    2. If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
    3. Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
    4. Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
    5. Try turning iPhone off and then back on.
    6. Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
    7. Try to remain steady while focusing:
      1. Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center.
        Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
      2. Video: Adjust focus before you begin recording. You can also tap to readjust focus while recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll.
        Note: Video-recording features are not available on original iPhone or iPhone 3G.
    8. If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.

    My issue is still not resolved. What do I do next?

     

    iPhone: Hardware troubleshooting

     

    Take care,

    Alex H.

  • by moka84,

    moka84 moka84 Oct 24, 2014 3:12 PM in response to alex_h1
    Level 1 (0 points)
    Oct 24, 2014 3:12 PM in response to alex_h1

    Dear mr. Alex_h1

     

    it is still the same after all of that and i wanna tell u what happened with me by right way

    1- my cam was working so good with the iOS 8.0.2 and had no problem at all and before the new update 8.1 come my cam have black screen for 2 days and sometimes it was work and other time no

    2- i made the new update 8.1 and after i finished still the same black dark cam no more i can see the function but nothing working

    3- i made a format for my mob and make a new software from my laptop so after i finished it just open my cam i found front cam open then i change for back cam and it back to be dark again at all till now i can't help

    4- i went to many places to try to fix but all talk about it is a problem with the software issue

    anyway thnx for ur support and hope soon u can find something to fix it

     

    Regards

    Moka84

  • by alex_h1,

    alex_h1 alex_h1 Oct 25, 2014 6:08 AM in response to moka84
    Community Specialists
    Oct 25, 2014 6:08 AM in response to moka84

    Hello moka84,

     

    Thanks for using Apple Support Communities.

     

    Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

     

    Take care,

    Alex H.