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Photos in iMessages/SMS are missing

Hi, Everyone!


I've noticed that since updating to iOS 8.0.2 but before updating to 8.1.0, photos are missing in text & iMessage threads.


Here's how I noticed it:

On Friday of last week, I was looking at old pictures dating back to October 2013 in the detail view on a text message thread on my iPhone 5S, running iOS 8.0.2. Everything was there -- no problems.


Fast forward to Sunday evening: I decided to forward a photo I had stumbled upon Friday night, but this time in detail view every few pictures in the same thread were replaced with two overlapping blue rectangles in a white box. When you click them you just see a grey background with the file name and file type in blue. When you look at the picture in the conversation, it appears as a white box with a blue question mark. (see attached screenshot of all three instances).


This is happening in iMessage conversation as well as strictly Text Messages, and files are missing from both sides of the conversations. There are even some photos that are missing in the conversation but are still sitting safe and sound in my camera roll!


No settings were changed between Friday to Sunday evening-no automatic updates, battery didn't die, didn't reset my phone or drop it, etc.

Messages have been set to save forever. I have iCloud turned on for Photos.


Any ideas on why this is happening?


I have since upgraded (last night 10/20/14) to iOS 8.1 AND have reset all settings to see if it would solve the problem. Space isn't an issue--I have 3 GB of free space currently. No such luck! 😢


User uploaded file

iPhone 5s, iOS 8.1

Posted on Oct 21, 2014 3:15 PM

Reply
144 replies

Feb 22, 2015 2:35 AM in response to merlin1128

Wow dude you've got issues - get a Samsung!


Couple of points


  • 53,000 views is tiny when compared to the fact 1 billion iOS devices have been sold
  • Read the thread - Apple have been phoning people on this thread and getting them to run tests - they are actively trying to fix it
  • I don't think there have been 3 iOS updates since this problem arose
  • They are beta testing with the public - as mentioned this effects a tiny number of people
  • Luckily I haven't been effected by the other issues you list!

Feb 25, 2015 8:05 AM in response to Jorgewc

I signed into message on my apple computer. But it actually didn't work. I only had messages and pictures for Nov. and Dec. 2014. I had all my pictures on my phone as of Saturday, Feb. 21, 2015. On Sunday, Feb. 22, 2015 they were gone. But any pictures sent to me since Sunday are on my phone. I can't figure it out. I do have an update iOS 8.1.3. Does anyone know if this fixes the problem or if I should install it? I'm afraid to install it for fear of never getting my pictures back.

Mar 10, 2015 10:41 PM in response to BeéLovedEst

For me personally what happened is today I went to the apple store to fix my phone. They backed everything up to my iCloud. then told me I needed a whole new phone. It was supposed to be simple, just login to Icloud and everurging would be there. I was told all my messages and pictures would be reloaded onto the phone. I lave lost everything: pictures, videos, and iMessage pictues. All that is left when I go into my gallery or old messages is this.. User uploaded fileUser uploaded file

Please tell me you know how to fix it.

Mar 10, 2015 11:21 PM in response to BeéLovedEst

Today I went to the Apple Store to fix what I thought was a simple problem. I was informed that I'd be getting a new phone and that all of my information was backed up onto iCloud. Upon reactivating the new phone all I have to do is sign onto my iCloud and all of my photo gallery text messages and text messages photos would be put back on my phone. After doing the phone set up and going into my gallery and text messages I found that all of the photos and videos were gone. It now looks like this.


User uploaded fileUser uploaded file

How can I get all my photos back? Please help.

Mar 11, 2015 6:36 AM in response to whitogreen

Those photo's are not lost. You need a strong wifi connection to get those things back. I got mine back through the apple's store wifi connection. Although i spent about 2 hours waiting for everything to restore back. A weak wifi connection or 3g won't do you no good. This was how i fixed my problem. Its simple. If your photos were already backed up, try doing a factory reset and then do a restore from either iCloud or via iTunes but make sure you are on a very good wifi connection. This problem only occurs if you have a lot of videos stored on your iPhone's backup. Keep me posted guys.

Mar 11, 2015 7:01 AM in response to BeéLovedEst

Thanks BeeLovedEst but I doubt very much the strength of a wifi connection has anything to do with it.


Unfortunately it seems its a link / path error so the file can't be found. As mentioned this isn't the case on other devices (Messages on my Mac for example) and the files are still found.


I don't think we can do anything until Apple comes out with a fix.

Photos in iMessages/SMS are missing

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