FolsomRider
Level 1 (0 points)

Q: Apple Pay transaction fails using Groupon app

I've tried several times to purchase a Groupon using the Groupon app and Apple Pay. I've tried three different cards (a Chase credit card, a Chase debit card, and an American Express card), all fail. The Apple Pay setup for the cards was successful, but the payments fail in Groupon within a few minutes.

iPhone 6 Plus, iOS 8.1

Posted on Oct 21, 2014 4:40 PM

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FolsomRider

Q: Apple Pay transaction fails using Groupon app

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Oct 21, 2014 7:48 PM in response to FolsomRider
    Level 10 (124,577 points)
    Apple Music
    Oct 21, 2014 7:48 PM in response to FolsomRider

    Hi ..


    "but the payments fail in Groupon within a few minutes."

     

    Contact Groupon to see if they can help >  https://www.groupon.com/customer_support

  • by FolsomRider,

    FolsomRider FolsomRider Oct 22, 2014 8:37 AM in response to Carolyn Samit
    Level 1 (0 points)
    Oct 22, 2014 8:37 AM in response to Carolyn Samit

    Yes, I have contacted Groupon support about this. I was wondering if I'm the only one having this issue, or others experiencing it as well.

  • by ggkid,

    ggkid ggkid Nov 18, 2014 12:01 PM in response to FolsomRider
    Level 1 (0 points)
    Nov 18, 2014 12:01 PM in response to FolsomRider

    F.R., yes, I'm having the same issue trying to purchase a Groupon using Apple Pay. I have submitted a support request to Groupon Support. I was wondering if you ever got a good answer from Groupon on this issue. The message I get on my orders is "Order failed: One or more fields contains invalid data".

  • by FolsomRider,

    FolsomRider FolsomRider Nov 18, 2014 2:20 PM in response to ggkid
    Level 1 (0 points)
    Nov 18, 2014 2:20 PM in response to ggkid

    groupon support finally responded to my case with an absolutely irrelevant and unhelpful reply.

     

    I get the same error you mention.

  • by ggkid,

    ggkid ggkid Nov 19, 2014 5:18 PM in response to FolsomRider
    Level 1 (0 points)
    Nov 19, 2014 5:18 PM in response to FolsomRider

    F.R., I got a nonsense reply from Groupon as well. Had nothing to do with ApplePay. I told them they should be embarrassed sending me a reply like that.. Anyway, I was able to solve my issue on my own. Not sure if you have the same issue or not. What I found is that Groupon didn't like the zip+4 format Zip Codes in my shipping and billing addresses. I went into my Passbook & ApplePay settings and created new addresses for my home shipping and billing addresses with a 5 digit zip code only and I was able to successfully purchase a Groupon via the iOS app using ApplePay. Hope this helps you too.

  • by Ted Pruitt,

    Ted Pruitt Ted Pruitt Dec 28, 2014 7:28 AM in response to ggkid
    Level 1 (43 points)
    Dec 28, 2014 7:28 AM in response to ggkid

    I had this same experience - after re-entering my two addresses (billing/shipping) Groupon functioned. They have some work to do on their end. Their support is awful - I had the same experience as others - getting responses completely unrelated to the problem. At any rate - to anyone else with this problem. Try re-entering your address info - they seem to expect it in a very exacting way.

  • by nateman99,

    nateman99 nateman99 Jan 12, 2015 10:27 PM in response to ggkid
    Level 1 (0 points)
    Jan 12, 2015 10:27 PM in response to ggkid

    ggkid's solution fixed my problem, too.  Thanks.