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Audio Distorted On Mac Mini Phone Calls?

I am using a Mac Mini Late 2012 with the iphone 6 plus. I can make and receive phone calls with the Mac but the audio is very distorted. On the other end my voice sounds like it is in slow motion, on my end the other persons voice sounds like it is in fast forward. Any ideas for a remedy would be appreciated. Thanks!

iPad Mini, OS X Yosemite (10.10)

Posted on Oct 21, 2014 5:31 PM

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I have found a possible solution on a different board - http://www.tonymacx86.com/general-help/144038-facetime-yosemite-audio-phone-call -issues.html


About 1/2 way down, someone found that if you run Audio Midi Setup, Find your unknown USB audio device, and change the setting from 16000 to either 32000 or 48000, the audio starts working fine. I have made a few test calls and my audio is fixed. I have a late 2012 Mac Mini with Logitech 9000 WebCam Pro.


Thanks

Posted on Nov 27, 2014 4:59 AM

19 replies

Apr 15, 2015 6:38 PM in response to zoky64

I attempted to work with Logitech support, which was a mistake. I'm sad to say that the call was a waste of time and energy. I also worked with Apple support, which was certainly NOT a mistake. Even though it did not result in a positive resolution, it did eliminate the Mac as the problem.


I ended up replacing the C615 with a C920 at the store where I purchased the C615. The C920 holds its settings without a hitch and works as it should. It started off with a usable setting; didn't have to adjust it. Like the Mac it's attached to, it just works.


Clearly there was a problem with the C615, most likely a USB discovery issue. Messed up DEV_ID or other device identification issue? Don't know, don't care. Problem is now resolved.

Audio Distorted On Mac Mini Phone Calls?

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