Tmoney359
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Q: Trying to play music with "Music" cellular data turned off

I have iTunes Match and before I upgraded to iOS 8 I was able to turn off the cellular data for the Music app and it would gray out the songs that are not already downloaded onto my iPhone 5S. Since those songs were greyed out I would be able to listen to all of my music that was stored on my iPhone without any issues or delay.

 

Ever since I upgraded to iOS 8 when I turn off the cellular data for the Music app the songs that are not stored on my iPhone will not be greyed out. Then when I play my music (I mostly play my music on random) it will try to play songs that are not stored on my device. It looks like it is trying to download the song but obviously it can't when I'm not on WiFi when the cellular data is turned off for the Music app. Sometimes it will just keep skipping each track till it find a song that is stored on the iPhone but sometimes it will just hang on one song since it is trying to download it or it will just completely stop playing my music all together as if I had stopped or quit the music app.

 

Does anyone know how to fix this issue so I can play my music with the cellular data off like I did before upgrading to iOS 8?

iPhone 5s, iOS 8.1

Posted on Oct 21, 2014 8:03 PM

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Tmoney359

Q: Trying to play music with "Music" cellular data turned off

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  • by Tmoney359,

    Tmoney359 Tmoney359 Oct 23, 2014 9:55 AM in response to Tmoney359
    Level 1 (0 points)
    Oct 23, 2014 9:55 AM in response to Tmoney359

    I have noticed that if I turn off Cellular data for the entire iPhone the songs will be greyed out just like it use to. When the songs are greyed out then it will only play the songs that are downloaded onto the iPhone with no delay.  When I turn off cellular data for just the Music app the songs are not greyed out.

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Oct 23, 2014 10:02 AM in response to Tmoney359
    Level 7 (32,679 points)
    iPad
    Oct 23, 2014 10:02 AM in response to Tmoney359

    Not seeing that at all. In fact, I usually have Music turned off in the cellular settings, as I do now, and it plays downloaded tracks with no problem.

     

    Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps BEFORE doing the reset.

  • by Tmoney359,

    Tmoney359 Tmoney359 Oct 23, 2014 10:44 AM in response to Kilgore-Trout
    Level 1 (0 points)
    Oct 23, 2014 10:44 AM in response to Kilgore-Trout

    James thanks for your suggestion. Unfortunately that did not work.

     

    I have tried quitting all of the apps on my phone, doing a hard reset, turning off iTunes Match, deleting all of the songs stored on my iPhone and then turning iTunes Match back on and I'm still experiencing the same issue.

     

    Any other ideas?

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Oct 23, 2014 10:48 AM in response to Tmoney359
    Level 7 (32,679 points)
    iPad
    Oct 23, 2014 10:48 AM in response to Tmoney359

    Other than trying to restore the device as new, no. Like I said, I can't replicate your issue. No idea what could be causing it. For ease of locating tracks, I do tend too turn off Show all Music except when I am actually downloading. Also keeps me from accidentally streaming rather than downloading.

  • by Tmoney359,

    Tmoney359 Tmoney359 Oct 27, 2014 6:36 PM in response to Tmoney359
    Level 1 (0 points)
    Oct 27, 2014 6:36 PM in response to Tmoney359

    Does anyone else have any other suggestions on this issue?

  • by Tmoney359,

    Tmoney359 Tmoney359 Oct 31, 2014 9:17 AM in response to Kilgore-Trout
    Level 1 (0 points)
    Oct 31, 2014 9:17 AM in response to Kilgore-Trout

    I'm going to try to restore as a new device, hopefully it will fix the issue.  Once I restore my iPhone as a new device how do I go about getting all of my info (apps, data, pictures, etc.) back on my iPhone?

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Oct 31, 2014 9:31 AM in response to Tmoney359
    Level 7 (32,679 points)
    iPad
    Oct 31, 2014 9:31 AM in response to Tmoney359

    Use iTunes to restore your iOS device to factory settings

  • by Tmoney359,

    Tmoney359 Tmoney359 Oct 31, 2014 9:37 AM in response to Kilgore-Trout
    Level 1 (0 points)
    Oct 31, 2014 9:37 AM in response to Kilgore-Trout

    Yeah I know how to restore the iPhone as a new device but then it's back to factory settings with non of my apps, apps data, pictures, etc. on my iPhone.  How do I get all of my apps and it's data back on my iPhone once my iPhone has been restored as a new device?

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Oct 31, 2014 9:45 AM in response to Tmoney359
    Level 7 (32,679 points)
    iPad
    Oct 31, 2014 9:45 AM in response to Tmoney359

    Read the article completely. There are additional links referring to using a back up during the restore process.

  • by Tmoney359,

    Tmoney359 Tmoney359 Oct 31, 2014 2:17 PM in response to Kilgore-Trout
    Level 1 (0 points)
    Oct 31, 2014 2:17 PM in response to Kilgore-Trout

    Using iTunes I restored my iPhone and set it up as a new device. Once that was finished, within iTunes I selected "File > Devices > Restore from Back up" and selected the latest backup.  After the restore from backup finished I then turned off my Wifi to try to recreate the issue I have been experiencing and the issue still exists.  I wonder if because, I am selecting restore from backup it's bringing back the issue even after I have set it up as a new device.

     

    If there is something that I am missing please let me know. Thanks again for your help James.

  • by Michael Allbritton,

    Michael Allbritton Michael Allbritton Nov 1, 2014 2:59 AM in response to Tmoney359
    Level 6 (16,832 points)
    Photos for Mac
    Nov 1, 2014 2:59 AM in response to Tmoney359

    When you restore the phone from a backup that is not setting it up as a new device. What you need to do after you restore it to "factory" is to then sync all the apps/music/photos from iTunes. You also need to make sure any important photos that are on the iOS device are are also backed up in iPhoto/Aperture before you restore to "factory." Otherwise they will only exist in the iPhone backup and cannot then be accessed.

  • by scott1963,

    scott1963 scott1963 Aug 13, 2016 5:44 PM in response to Tmoney359
    Level 1 (4 points)
    Aug 13, 2016 5:44 PM in response to Tmoney359

    New "feature" of iTunes. I say it *****. When you download that music to your iPad iTunes doesn't have access to it yet.  While connected to wifi you have to open each album individually the is a ... Tab on the album screen select it.  Now it will play even with wifi off, somehow it adds it to iTunes only after this action to save memory, but it doesn't the songs are already on the devise, it just causes in convince