User profile for user: ShinyStarlight
ShinyStarlight Author
User level: Level 1
0 points

my macbook pro has been running slow for quite some time

Hello, my MacBook Pro has been running slow for quite some time now and it's frustrating. 😠 I hope you'll be able to help me. I've read this thread and figured out I should open a new one, so here it is. 😊

I've already downloaded Etrechech and ran it and this is what I got:


EtreCheck version: 2.0.6 (91)

Report generated 22 Oct 2014 08:21:16 GMT+2


Hardware Information:ℹ️

MacBook Pro (13-inch, Late 2011) (Verified)

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information:ℹ️

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1280 x 800


System Software:ℹ️

OS X 10.9.4 (13E28) - Uptime: 1:19:18


Disk Information:ℹ️

Hitachi HTS545050B9A302 disk0 : (500,11 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (312.03 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-8A8


USB Information:ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver


Thunderbolt Information:ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper:ℹ️

Mac App Store and identified developers


Launch Agents:ℹ️

[invalid?] com.genieo.engine.plist Support

[loaded] com.google.keystone.agent.plist Support

[loaded] com.hp.help.tocgenerator.plist Support

[loaded] com.oracle.java.Java-Updater.plist Support


Launch Daemons:ℹ️

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.barebones.authd.plist Support

[loaded] com.google.keystone.daemon.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support


User Launch Agents:ℹ️

[loaded] com.adobe.ARM.[...].plist Support


User Login Items:ℹ️

Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

Dropbox Application (/Applications/Dropbox.app)

HPEventHandler UNKNOWN (missing value)


Internet Plug-ins:ℹ️

o1dbrowserplugin: Version: 5.4.2.18903 Support

Unity Web Player: Version: UnityPlayer version 4.0.1f1 Support

Default Browser: Version: 537 - SDK 10.9

AdobePDFViewerNPAPI: Version: 10.1.3 Support

FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support

Silverlight: Version: 4.1.10329.0 Support

Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189

QuickTime Plugin: Version: 7.7.3

googletalkbrowserplugin: Version: 5.4.2.18903 Support

SharePointBrowserPlugin: Version: 14.0.0 Support

AdobePDFViewer: Version: 10.1.3 Support

GarminGpsControl: Version: 4.1.0.0 Release - SDK 10.7 Support

ViewRightWebPlayer: Version: 3.3.0.0 Support

proXSignXML: Version: 1.2.21 - SDK 10.5 Support

JavaAppletPlugin: Version: Java 7 Update 55 Check version


User Internet Plug-ins:ℹ️

OctoshapeWeb: Version: 1.0 - SDK 10.8 Support

Picasa: Version: 1.0 Support

Google Earth Web Plug-in: Version: 7.1 Support


Safari Extensions:ℹ️

AdBlock


3rd Party Preference Panes:ℹ️

Flash Player Support

Java Support

Spelling Support


Time Machine:ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 187.22 GB

Destinations:

VERBATIM HD [Local]

Total size: 999.86 GB

Total number of backups: 0

Oldest backup: 2012-10-07 19:12:45 +0000

Last backup: 2012-10-07 19:12:45 +0000

Size of backup disk: Adequate

Backup size 999.86 GB > (Disk used 187.22 GB X 3)


Top Processes by CPU:ℹ️

14% Safari

12% WindowServer

4% coreaudiod

3% com.apple.WebKit.Networking

2% hidd


Top Processes by Memory:ℹ️

220 MB Safari

43 MB WindowServer

26 MB mds

26 MB com.apple.WebKit.Networking

26 MB Microsoft Word


Virtual Memory Information:ℹ️

21 MB Free RAM

1.01 GB Active RAM

992 MB Inactive RAM

1.00 GB Wired RAM

1.14 GB Page-ins

49 MB Page-outs



I hope you'll be able to help me.

MacBook Pro, OS X Mavericks (10.9.4)

Posted on Oct 21, 2014 11:30 PM

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14 replies
User profile for user: MadMacs0
MadMacs0
User level: Level 5
5,243 points

Oct 21, 2014 11:49 PM in response to ShinyStarlight

A couple of quick suggestions.


It looks like you accidentally installed Genieo adware and have attempted to remove it, but there I can see at least one file remains. Run the AdwareMedic tool developed by a colleague of mine who is one of the malware gurus here in the forum, for the safest most effective means of identifying all currently known adware and optionally removing it for you.


I see you are not using Time Machine, so I hope you have some other backup strategy in use. All hard drives will fail, usually around the three year point which is probably about where yours is.


Other than that, just make sure you recognize all the software you see in the report, that you still use it all and that it is up-to-date. If you see anything that needs to be removed, consult the developer's web site for uninstall instructions rather than trying to just trash the app.

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User profile for user: Lexiepex
Lexiepex
User level: Level 6
14,128 points

Oct 22, 2014 2:34 AM in response to ShinyStarlight

Hi Shiny,

Yes Mad is correct the Genieo malware must go. Use AdwareMedic tool of Thomas Reed.

Then in SystemPreferences->Users&Groups->LoginItems take all entries out with the minus sign underneath: this wil avoid having these running all the time, use these apps by starting them manually when you need them and after use Quit them (from the menu).

Then open the Java applet and disable Java. Close the applet.

Now restart the Mac.

Then download the Mavericks Combo update, and install it: this is a package of all updates, running this is better than just updating to 10.9.5, because this is refreshing all updates.

Then update the Flasplayer.

I am not familiar with the OctoshapeWeb plugin and the ViewRightWebPlayer plugin. Maybe someone will give a comment on these.

Now in Finder go to MacintoshHD->Library->LaunchAgents and delete com.hp.help.tocgenerator.plist.

Restart.

Lex

Reply
User profile for user: ShinyStarlight
ShinyStarlight Author
User level: Level 1
0 points

Oct 22, 2014 6:49 AM in response to Lexiepex

Right, sorry. I'm new at this stuff and I got confused. Here's the list:


EtreCheck version: 2.0.6 (91)

Report generated 22 Oct 2014 15:43:33 GMT+2


Hardware Information:ℹ️

MacBook Pro (13-inch, Late 2011) (Verified)

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information:ℹ️

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1280 x 800


System Software:ℹ️

OS X 10.9.5 (13F34) - Uptime: 2:39:48


Disk Information:ℹ️

Hitachi HTS545050B9A302 disk0 : (500,11 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (310.28 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-8A8


USB Information:ℹ️

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad


Thunderbolt Information:ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper:ℹ️

Mac App Store and identified developers


Launch Agents:ℹ️

[loaded] com.google.keystone.agent.plist Support

[loaded] com.oracle.java.Java-Updater.plist Support


Launch Daemons:ℹ️

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.barebones.authd.plist Support

[loaded] com.google.keystone.daemon.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support


User Launch Agents:ℹ️

[loaded] com.adobe.ARM.[...].plist Support


User Login Items:ℹ️

HPEventHandler UNKNOWN (missing value)


Internet Plug-ins:ℹ️

o1dbrowserplugin: Version: 5.4.2.18903 Support

Unity Web Player: Version: UnityPlayer version 4.0.1f1 Support

Default Browser: Version: 537 - SDK 10.9

AdobePDFViewerNPAPI: Version: 10.1.3 Support

FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support

Silverlight: Version: 4.1.10329.0 Support

Flash Player: Version: 15.0.0.189 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

googletalkbrowserplugin: Version: 5.4.2.18903 Support

SharePointBrowserPlugin: Version: 14.0.0 Support

AdobePDFViewer: Version: 10.1.3 Support

GarminGpsControl: Version: 4.1.0.0 Release - SDK 10.7 Support

ViewRightWebPlayer: Version: 3.3.0.0 Support

proXSignXML: Version: 1.2.21 - SDK 10.5 Support

JavaAppletPlugin: Version: Java 7 Update 55 Check version


User Internet Plug-ins:ℹ️

OctoshapeWeb: Version: 1.0 - SDK 10.8 Support

Picasa: Version: 1.0 Support

Google Earth Web Plug-in: Version: 7.1 Support


Safari Extensions:ℹ️

AdBlock


3rd Party Preference Panes:ℹ️

Flash Player Support

Java Support

Spelling Support


Time Machine:ℹ️

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 188.97 GB

Destinations:

VERBATIM HD [Local]

Total size: 999.86 GB

Total number of backups: 2

Oldest backup: 2012-10-07 19:12:45 +0000

Last backup: 2012-10-07 19:12:45 +0000

Size of backup disk: Adequate

Backup size 999.86 GB > (Disk used 188.97 GB X 3)


Top Processes by CPU:ℹ️

5% Safari

4% coreaudiod

3% WindowServer

1% hidd

0% Microsoft Word


Top Processes by Memory:ℹ️

193 MB Safari

26 MB WindowServer

26 MB Skype

21 MB PluginProcess

21 MB mds


Virtual Memory Information:ℹ️

32 MB Free RAM

852 MB Active RAM

828 MB Inactive RAM

1.02 GB Wired RAM

2.15 GB Page-ins

95 MB Page-outs

Reply
User profile for user: Lexiepex
Lexiepex
User level: Level 6
14,128 points

Oct 22, 2014 8:25 AM in response to ShinyStarlight

some comments (in haste):

1. BBedit is no longer installed, and there is a leftover (it is probably not causing issues but you better clean it):

in Finder go to MacintoshHD->Library->LaunchDaemons and delete com.barebones.authd.plist

2. there are two: Cloud and CloudApp. Sort it out or uninstall.

3. You also have Textwrangler and Emacs, make a choice, I would prefer to keep Textwrangler, but maybe you don't need any.

4. Uninstall Google Chrome, unsafe and a resource eater. When you want a browser besides Safari keep Firefox or uninstall Firefox and install Opera: both safe and FAST. Do not run two browsers at the same time, Quit the one you do not use.

5. I doubt that you need iProcrastinate.

--- a general remark: do not download software from sites as Softonic, Download.com, and so on: not safe anymore, read TheSafeMac.com.

6. You do not need iZip, the built in is as good, if you want more filetypes to read: Appstore: The Unarchiver.

7. Same for RailsinstallerOSX-Uninstaller ??

8. You have so many Text apps, do you really need them? If not, make a choice.

9. ToggglDesktop? mmmm.

10. uTorrent: this app is not really careful with your data and broadcasts what you want to keep to yourself.. ..Apps that are downloaded with it are untrustworthy, and you better uninstall them, because they may be compromised. So I strongly advise to uninstall it and the apps so downloaded.

-----a second general remark: it is good to uninstall apps that you tried and looked at, but do not necessarely keep.

11. Do you have a HP printer?

I may have forgotten some,

Lex

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my macbook pro has been running slow for quite some time

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