5s 8.1 iOS: Restore errors 4005. Won't update or restore

Hi Guys,


I downloaded the 8.1 update via the latest iTunes and connected my 5s to update.

The update failed and i got the 4005 restore error: iOS: Restore errors 4005, 4013, and 4014


Now when turn on the 5s it just shows the symbol to connect to iTunes.

So I plug in and get this:

User uploaded file

I click 'Restore' then get this

:User uploaded file

So I click 'Restore and Update', then I get Restore Error 4005 again and get stuck in an infinite loop!


I did create a backup yesterday so I'm not worried about any lost data.


I have deleted the update and I'm downloading again now. I will also try with a different USB cable and on a different PC.


Any suggestions or a fix would be much appreciated?


Thanks.

iPhone 5s, iOS 8.1

Posted on Oct 22, 2014 12:20 AM

Reply
3 replies

Oct 22, 2014 1:05 AM in response to tim3.14159

Also FYI: The USB cable is a new authentic Apple lighting cable


Okay so I deleted and downloaded the update via iTunes again, plugged in the 5s via USB and still get:

User uploaded file


After Restore and Update: 'Extracting software...'

Then:

User uploaded file

Then:

User uploaded file

Then:

User uploaded file

'Extracting software...

Then: Preparing iPhone for install.

Now:

User uploaded file

And the 'Connect to iTunes symbol' disappears leaving the screen still turned on but all black.

Then after a few minutes:

User uploaded file

Hope that helps...

Oct 22, 2014 4:25 AM in response to tim3.14159

Found a fix on YouTube - Worked for me! https://www.youtube.com/watch?v=NEsP_fwinho


1. Have iTunes open with the phone plugged in via USB showing the 'Connect to iTunes' screen

2. Hold the Home and Power buttons until the phone turns off

3. Continue to hold the Home button but let go of the Power button (Puts iPhone into DFU (Device Firmware Upgrade) mode)

4. When your computer recognizes the iPhone and starts to reinstall the driver software you can release the Home button

5. Wait for the phone to show up in iTunes then restore it


User uploaded file

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5s 8.1 iOS: Restore errors 4005. Won't update or restore

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