toomasr
Level 1 (0 points)

Q: Messages says Not Delivered

On my Mac running Yosemite when I open up Messages and choose a contact (a one that has imessage enabled and I can message with via my phone) to send the message to and I click send I get an instant (less than a second) feedback that it was not delivered.

 

In the console I see right after I send


21/10/14 14:40:35,703 imagent[240]: [Warning] Request to send message: IMMessageItem[outgoing: YES sender=(null); service=iMessage; handle=secretEmailAddressThatIChanged; unformatted=(null); country=(null); roomName='(null)'; flags=100005; subject='<< Message Not Loggable >>' text='<< Message Not Loggable >>' messageID: 47 GUID:'F563CCF5-3A9C-4C89-9F8F-167D0131949E' date:'435584435.000000' date-delivered:'0.000000' date-read:'0.000000' date-played:'0.000000' transfer guids: '(null)' empty: NO finished: YES sent: NO read: NO delivered: NO audio: NO played: NO from-me: YES DD results: NO DD Scanned: YES Downgraded: NO emote: NO expirable: NO expire-state: 0 error: 0] to chat: IMDChat: 0x7fed82c76520 GUID: iMessage;-;secretEmailAddressThatIChanged Style: - State: 3 Participants: (

    "[IMDHandle: <secretEmailAddressThatIChanged:(null):(null)>]"

)  Room Name: (null)  Display Name: (null)  Identifier: secretEmailAddressThatIChanged  Unread count: 0  Row ID: 3  Group ID: 9B5305DB-4938-49A0-9129-F3313E82B731  from NIL ID  fromAccount: IDSAccount: 0x7fed82d216e0 [Service: com.apple.madrid  User: myEmailAddress  ID: B7B7962F-E5DE-4991-BB89-F4498794132A  Type: Apple ID  Active: YES  Registration Status: Registered]

and also


22/10/14 12:28:59,428 imagent[240]: [Warning] Group message controler failed to prepare chat: IMDChat: 0x7fed82c76520 GUID: iMessage;-;secretEmailAddressThatIChanged Style: - State: 3 Participants: (

    "[IMDHandle: <secretEmailAddressThatIChanged:(null):(null)>]"

)  Room Name: (null)  Display Name: (null)  Identifier: secretEmailAddressThatIChanged  Unread count: 0  Row ID: 3  Group ID: 9B5305DB-4938-49A0-9129-F3313E82B731  error: 4

 

I have tried the following things to get this fixed but without any success:

  • Deleting ~/Library/Messages and restarting
  • Signing out on all devices including my mac
  • Making sure timezone is correct and resetting it to trigger an update
  • Making sure all devices have the same list of email addresses

 

Any ideas how to get messages working on my mac?

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Oct 22, 2014 3:03 AM

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toomasr

Q: Messages says Not Delivered

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  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Mar 2, 2015 12:20 PM in response to rgilbert
    Level 9 (73,006 points)
    Applications
    Mar 2, 2015 12:20 PM in response to rgilbert

    Hi,

     

    Your Apple ID password and the Serial Number of the Mac are used to create an Auth token in the Keychain.

    If the Serial Number is not present then the Auth token cannot be created.

    This have been needed since the OS X 10.8.2 update that changed Messages to version 7.0.1

     

    Technically the Auth Token  should not need changing as your Upgrade to the next OS.

    How you have Updated And how  older versions might now be the VM versions might have an impact on which OS version "receives" the iMessages.

     

    Technically iMessages are Pushed to your devices on an individual basis.

    You can have multiple Macs but they should all use different Serial Numbers that then form part of the Auth token.

    I am not sure how the VM versions tie in with this.

    While in some circumstances such as iTunes each VM is probably counted as one of your Computers that are "registered" for iTunes this involves the same Serial Number and therefore is not quite the same.

     

     

    3Sigcopy2.png

    8:20 pm      Monday; March 2, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by Lyle Berman,

    Lyle Berman Lyle Berman Mar 2, 2015 1:47 PM in response to Ralph Johns (UK)
    Level 1 (19 points)
    Mac OS X
    Mar 2, 2015 1:47 PM in response to Ralph Johns (UK)

    Same thing happened to me. I FINALLY figured out it was a Parallels virtual machine running OS X which caused the issue.

     

    Both my regular OS X and my virtual machine were both logged into my iMessages account at the same time.

    I believe this was causing the security token to be invalid.

     

    What I did to fix it:

     

    I logged out of iMessages and Facetime both on the virtual machine and on OS X.


    Then I deleted:

    ~/Library/Containers/com.apple.corerecents.recentsd

    ~/Library/Caches/com.apple.imfoundation.IMRemoteURLConnectionAgent

    ~/Library/Caches/com.apple.Messages

    ~/Library/Containers/com.apple.iChat

    ~/Library/Containers/com.apple.soagent

    ~/Library/IdentityServices

    ~/Library/Preferences/com.apple.iChat*

    ~/Library/Preferences/com.apple.ids*

    ~/Library/Preferences/com.apple.imdsmsrecordstorea*

    ~/Library/Preferences/com.apple.imessage*

    ~/Library/Preferences/com.apple.imservice*

    ~/Library/Preferences/ByHost/com.apple.iChat*

    ~/Library/Preferences/ByHost/com.apple.ids*

    ~/Library/Preferences/ByHost/com.apple.imdsmsrecordstorea*

    ~/Library/Preferences/ByHost/com.apple.imessage*

    ~/Library/Preferences/ByHost/com.apple.imservice

    (Back these up first!)


    Then I opened the Keychain. Searched for and deleted all entries with "IDS", "Messages" and "Facetime".


    Rebooted.

    Then I waited 24 hours and logged back into iMessages on my regular OS X installation.

    It still didn't work immediately but I just left it alone and suddenly it started working four or five hours later.


    I still haven't opened the virtual machine though for fear it'll mess things up again!


    Hopefully this might be helpful to someone. This problem was a tough one...

     

    Best,

    -Lyle

     

     





  • by rgilbert,

    rgilbert rgilbert Mar 2, 2015 1:53 PM in response to Lyle Berman
    Level 1 (85 points)
    Mar 2, 2015 1:53 PM in response to Lyle Berman

    Lyle,

    Thank you for the detailed information.  I had removed the VMs' but stopped there.  Will see what the Apple Engineer says before proceeding.  Again, Thank you.

    Rick

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Mar 2, 2015 2:03 PM in response to Lyle Berman
    Level 9 (73,006 points)
    Applications
    Mar 2, 2015 2:03 PM in response to Lyle Berman

    Hi,

     

    Then I deleted:

    ~/Library/Containers/com.apple.corerecents.recentsd

    ~/Library/Caches/com.apple.imfoundation.IMRemoteURLConnectionAgent

    ~/Library/Caches/com.apple.Messages

    ~/Library/Containers/com.apple.iChat

    ~/Library/Containers/com.apple.soagent

    ~/Library/IdentityServices

    ~/Library/Preferences/com.apple.iChat*

    ~/Library/Preferences/com.apple.ids*

    ~/Library/Preferences/com.apple.imdsmsrecordstorea*

    ~/Library/Preferences/com.apple.imessage*

    ~/Library/Preferences/com.apple.imservice*

    ~/Library/Preferences/ByHost/com.apple.iChat*

    ~/Library/Preferences/ByHost/com.apple.ids*

    ~/Library/Preferences/ByHost/com.apple.imdsmsrecordstorea*

    ~/Library/Preferences/ByHost/com.apple.imessage*

    ~/Library/Preferences/ByHost/com.apple.imservice

    (Back these up first!)


    Then I opened the Keychain. Searched for and deleted all entries with "IDS", "Messages" and "Facetime".

     


    Just in the normal Boot ?

     

     

    3Sigcopy2.png

    10:02 pm      Monday; March 2, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by Lei lei,

    Lei lei Lei lei Mar 15, 2015 3:45 PM in response to toomasr
    Level 1 (0 points)
    Mar 15, 2015 3:45 PM in response to toomasr

    Just experienced this issue after the most recent iOS and OSX security updates this week. It seems that the iOS update turned off both Imessage and Text Message Forwarding. Tech support resolved this very quickly for me. On your phone go to Settings, Messages and make sure to turn on iMessage and Text Message forwarding. That fixed it for me. If you have an iPad start it up first because a code will be sent to it that needs to be entered on your phone. Same for the Mac

  • by skit0,

    skit0 skit0 Mar 23, 2015 10:41 AM in response to rh10023
    Level 1 (0 points)
    Mar 23, 2015 10:41 AM in response to rh10023

    This followed by signing out, restarting computer, and signing back in worked for me.

     

    Thanks!  I had a feeling it was a KeyChain issue. 

  • by bunkersmith,

    bunkersmith bunkersmith Aug 3, 2015 5:54 PM in response to Lei lei
    Level 1 (0 points)
    Aug 3, 2015 5:54 PM in response to Lei lei

    Thanks so much, Lei lei!  This was the only thing that worked for me.  My troubles also started after an iOS update (to 8.4).

  • by Mattlamprecht,

    Mattlamprecht Mattlamprecht Sep 15, 2015 11:53 AM in response to toomasr
    Level 1 (0 points)
    Sep 15, 2015 11:53 AM in response to toomasr

    I found that on my phone itself, it was because message forwarding was turned off on my iPad and mac. Once I turned it on (it somehow got turned off...) it ended up working and I could send and receive texts on my computer again.

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