Morac

Q: iTunes 12.0.1 is crashing

I updated to iTunes 12.0.1 and now it's periodically crashing.  Windows 7 reports that it's stop working.  I checked the Event Log and saw the following errors logged after iTunes crashed 3 times within a few minute period:

 

Log Name: Application
Source:   Application Error
Date: 10/22/2014 10:13:06 AM
Event ID: 1000

Task Category: (100)

Level: Error
Keywords: Classic

 

Description:

Faulting application name: iTunes.exe, version: 12.0.1.26, time stamp: 0x543e558b

Faulting module name: JavaScriptCore.dll, version: 7600.1017.3000.1, time stamp: 0x542cb363

Exception code: 0xc0000005

Fault offset: 0x00094700

Faulting process id: 0x174c

Faulting application start time: 0x01cfee0232df48fa

Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe

Faulting module path: C:\Program Files (x86)\Common Files\Apple\Apple Application Support\JavaScriptCore.dll

 

-------------------------------------------------------------------------------- ------

 

Log Name:  Application
Source:    Application Error
Date:      10/22/2014 10:10:44 AM
Event ID:  1000

Task Category: (100)

Level:     Error
Keywords:  Classic

 

Description:

Faulting application name: iTunes.exe, version: 12.0.1.26, time stamp: 0x543e558b

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x03ff4d08

Faulting process id: 0x1774

Faulting application start time: 0x01cfee01e5300c2a

Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe

Faulting module path: unknown

 

-------------------------------------------------------------------------------- ------

 

Log Name:  Application
Source:    EMET
Date:      10/22/2014 10:10:44 AM
Event ID:  2

Task Category: None

Level:     Error
Keywords:  Classic

 

Description:

EMET_DLL module logged the following event:

 

EMET detected DEP mitigation and will close the application: C:\Program Files (x86)\iTunes\iTunes.exe

iPhone 5s, iOS 8.1, AT&T 32 GB

Posted on Oct 22, 2014 7:23 AM