Brother Scanner No Longer Works

Question

Level 1

5 points

Brother Scanner No Longer Works

Brother scanner on MFC-9325CW and MFC-8690DW are no longer working after upgrade to Yosemite. Just a blank dialog box. Brother support says, "MAC OSX 10.10 has been released, but we here at Brother are still in the process of developing drivers for this operating system. We cannot begin developing drivers until the full version of the OS has been released, so we should have these drivers within the next few weeks." ... "However, you are able to contact Apple to see if they have built in drivers available."

Does anyone know if there is an alternative driver or a different solution while Brother gets its act together?

iMac, Mac OS X (10.4.10), lenovo x60

Posted on Oct 22, 2014 8:16 AM

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Answer 1

EnergyExec Author

Level 1

5 points

Oct 22, 2014 10:54 AM in response to John Blanchard1

The screen shot is what I see when I hit the scan button (see below). Normally this would pop up with scan options but now it does nothing except give me a blank, translucent screen as above. I looks as though the drivers do not support OS X 10.10 at this point (at least not for scanning). BTW this is a Brother printer not Samsung.

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Answer 2

EnergyExec Author

Level 1

5 points

Oct 22, 2014 10:56 AM in response to EnergyExec

FYI if I delete an reload the printer the scan option disappears altogether as below. Totally frustrating that there is no proper driver for the Brother MFC line! Our entire office is Mac/Brother. Now we have no scan capability. Ugh!

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Answer 3

Ham

Level 2

175 points

Oct 22, 2014 10:13 AM in response to EnergyExec

I should point out that Apple only ships Brother drivers designed and built by Brother. This is done as a convince for Apple customers, so they don't have to dig around the Brother web site looking for the latest drivers. The Brother support engineer is confused, but rest assured, the Apple engineering team is in direct contact with the brother engineering team regarding their drivers…regardless of how they are distributed.

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Answer 4

Oct 22, 2014 10:37 AM in response to EnergyExec

I'm sorry, I can't tell what window that is. Is this from opening the printer proxy in the System Prefs? From launching Preview?

You could try deleting the /Library/Printers/Samsung folder and the printers from System Prefs, restarting and then reinstalling the drivers. I don't have a Samsung, so I can't be much help.

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Answer 5

Oct 22, 2014 12:45 PM in response to EnergyExec

The only way I was able to see the gray screen that you see is by taking the printer offline. Are you still able to print to the printer when you don't see the scan option? Have you tried restarting the printer?w

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Answer 6

EnergyExec Author

Level 1

5 points

Oct 22, 2014 9:33 AM in response to John Blanchard1

Below is a screen capture of dialog when I select scanner. When I deleted and reloaded one of the printers, the scan function option just disappeared! Any ideas would be greatly appreciated.