HunterPhotographic

Q: Netflix display error with Safari 8/OSX 10.10 Yosemite

I am having an issue with playing Netflix content through Safari since upgrading to Yosemite. Specifically, Netflix will start to play the content and then display an error after a few seconds. The error reads "Whoops, something went wrong... display error. There appears to be a display problem. Please ensure your monitor is HDCP compliant and is not mirror using airplay."

 

My monitor is HDCP compliant (HP ZR30W) and it's the only monitor connected to my 2014 MacPro. I presume this is an issue with the latest version of Safari and all the next extensions Apple added to support Netflix streaming without the Silverlight plugin.

 

Anyone have a solution for this or seen the same problem? The new Safari is crazy-fast and I'd prefer to use it with Netflix. Hate bailing to Chrome.

Screen Shot 2014-10-22 at 2.23.40 PM.png

Mac Pro, OS X Yosemite (10.10)

Posted on Oct 22, 2014 11:25 AM

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Q: Netflix display error with Safari 8/OSX 10.10 Yosemite

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Oct 22, 2014 11:38 AM in response to HunterPhotographic
    Level 10 (122,758 points)
    Apple Music
    Oct 22, 2014 11:38 AM in response to HunterPhotographic

    Hi ..

     

     

    From your Safari menu bar click Safari > Preferences then select the Security tab.

     

    Now click Website Settings to the right of:  Internet plug-ins

     

    Select Silverlight on the left then select Allow or Ask from the:  When visitng other websites pop up menu on the right.



    Quit and relaunch Safari then try Netflix content.

  • by HunterPhotographic,

    HunterPhotographic HunterPhotographic Oct 22, 2014 11:53 AM in response to Carolyn Samit
    Level 1 (7 points)
    Oct 22, 2014 11:53 AM in response to Carolyn Samit

    Carolyn - My Silverlight plug-in was already properly configured. With Yosemite & Safari 8.0, Netflix no longer uses Silverlight. Instead, it plays content using HTML5. So, the plugin should not be the issue.

  • by ghend24,

    ghend24 ghend24 Oct 23, 2014 5:05 PM in response to HunterPhotographic
    Level 1 (0 points)
    Oct 23, 2014 5:05 PM in response to HunterPhotographic

    I solved this issue by uninstalling DisplayLink USB adaptor software I was once using to mirror my displays at work. 

  • by jwallentine,

    jwallentine jwallentine Oct 23, 2014 6:53 PM in response to HunterPhotographic
    Level 1 (0 points)
    Oct 23, 2014 6:53 PM in response to HunterPhotographic

    It hasn't worked on mine either, but then I tried it on Firefox. Works just fine there.

  • by John H Trimble,

    John H Trimble John H Trimble Oct 24, 2014 2:13 PM in response to HunterPhotographic
    Level 1 (30 points)
    iPhone
    Oct 24, 2014 2:13 PM in response to HunterPhotographic

    Same issue here.

  • by carlos114,

    carlos114 carlos114 Oct 24, 2014 3:09 PM in response to John H Trimble
    Level 1 (0 points)
    Oct 24, 2014 3:09 PM in response to John H Trimble

    Actually, I posted the same question a few days ago, this is how I fixed it: Enter Netflix and go to your account, then to your profile, then to Playback settings and there, uncheck the bottom option (prefer HTML5 instead of Silverlight), you should be able to play movies again... obviously, you have to have Silverlight in your computer.

    The thing I don't like about this is that Apple says HTML5 is better in order to help save battery life... I will have to wait till Apple solves this issue so we can benefit of this.

    Hope this helps.

  • by jpbone,

    jpbone jpbone Oct 24, 2014 10:22 PM in response to HunterPhotographic
    Level 1 (4 points)
    Mac OS X
    Oct 24, 2014 10:22 PM in response to HunterPhotographic

    I'm running into this same problem.  I also recently installed Yosemite.  For me though, it stopped working when I updated my Adobe Flash plugin today.  Although, I'm not sure that should be related.  Switching my netflix preference to Silverlight, as was suggested above, worked and now I can play netflix again.  But This seems like it should be unnecessary.

     

    As a side note, I also have the same issue when playing movies through VUDU player, which uses Adobe-Air I believe.  Maybe it's an Adobe problem?

     

    -Josh

     

    Running OS X Yosemite on a Mac Mini (2012).

  • by SEGTFDA,

    SEGTFDA SEGTFDA Oct 25, 2014 6:03 PM in response to carlos114
    Level 1 (0 points)
    Oct 25, 2014 6:03 PM in response to carlos114

    Thank you Carlos!  That fix totally worked.  I copied your solution and shared it another thread for others to see it, as they were having the same problem.

  • by jpbone,

    jpbone jpbone Oct 26, 2014 11:19 AM in response to jpbone
    Level 1 (4 points)
    Mac OS X
    Oct 26, 2014 11:19 AM in response to jpbone

    I just got it to work, and I think I may know why, just in case it helps anyone.

     

    My setup: 

    Mac Mini (late 2012), with two monitors connected:

         One dell HDMI monitor, hdcp compliant, plugged into the Mac Mini HDMI port.

         One dell monitor plugged into thunderbolt via thunderbolt-VGA adaptor.

     

    Unplugging the second monitor from the thunderbolt-VGA adaptor fixed the issue, and now Netflix plays with the HTML5 setting turned on!  So it would appear that the second monitor was the problem.  Which would track with what this page says:

    Apple Mini DisplayPort adapters: Frequently asked questions (FAQ)

     

    The page states that a Thunderbolt-DVI connector should work.  Luckily this monitor has both, so the next thing I will try is to buy a Thunderbolt-DVI adaptor and retest with both monitors attached (I don't have one at the moment).  If that works, I'll post the results, maybe next week.

     

    This kind of stinks because I've always been  two-monitor dude, I like having a movie playing on one monitor while I work on the other for example.  For now, until I get the adaptor, I'll switch netflix back to using silverlight, which seems to still work with both monitors attached.

  • by emiliosic,

    emiliosic emiliosic Oct 27, 2014 10:21 PM in response to ghend24
    Level 1 (0 points)
    Oct 27, 2014 10:21 PM in response to ghend24

    Had the same issue; and the workaround was to unplug the USB port for the DisplayLink adapter; didn't have to uninstall drivers

  • by HunterPhotographic,

    HunterPhotographic HunterPhotographic Oct 28, 2014 4:21 AM in response to carlos114
    Level 1 (7 points)
    Oct 28, 2014 4:21 AM in response to carlos114

    Carlos - that's certainly a workable solution and I am sure it would address the problem. Thanks. However, I am looking for something better.

     

    This issue only occurs on my desktop MacPro. I also own a MacBook Pro. If I change the Netflix HTML5 settings, then my MacBook Pro will lose the benefit of HTML5 and longer battery life. Of course it doesn't matter too much for the desktop MacPro.

  • by HunterPhotographic,

    HunterPhotographic HunterPhotographic Oct 28, 2014 4:24 AM in response to jpbone
    Level 1 (7 points)
    Oct 28, 2014 4:24 AM in response to jpbone

    My monitor is HDCP compliant as well and I only have one connected. It's connected by a third-party Thunderbolt-to-DisplayPort adapter (not mini-displayport). Maybe I should try the HDMI and see if it works, although I hate HDMI. Thanks for the idea!

  • by nyteraine,

    nyteraine nyteraine Oct 29, 2014 4:52 PM in response to jpbone
    Level 1 (5 points)
    Oct 29, 2014 4:52 PM in response to jpbone

    While this workaround may work, you should not be forced to use one sort of monitor or another with a computer that you own. If you google HDCP, you'll see that it's been broken since before it was actually released and therefore serves no purpose other than to annoy and antagonize legitimate users. It is totally unacceptable to me that Apple is doubling down on this technology with Yosemite/HTML5. I have an old projector that still works great with DVI but does not support HDCP. That means I can't watch iTunes videos, and now apparently can't watch HTML5 videos. I am certainly not about to replace working technology because of a software problem. What a waste.

  • by jptrott,

    jptrott jptrott Oct 30, 2014 12:34 PM in response to ghend24
    Level 1 (0 points)
    Oct 30, 2014 12:34 PM in response to ghend24

    Uninstalling DisplayLink worked for me too.

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