Itunes 12.0.1 cannot find track names online when importing CD. Help??

If you log in as a different user, iTunes will work fine, even when using the same AppleID. It's a user preference that was messed up during the upgrade to iTunes 12. I've been working with Apple on this by phone for a few days now, and their engineers will have their 'results' of my case by the end of the week. Re: Getting error 'user not registered for online use' when getting track names on iTunes 12.0.1 on OSX Yosemite

That thread has some temporary fixes in it (such as deleting a few preference files or creating a new user account) to hold you over until a true fix is offered.

Edit

Glad to have helped - keep checking that thread for a final fix, so you can return to using your former user account.

I quit iTunes, deleted two files (iTunes.plist and gracenote.plist in Finder>Go>Library>User>'user name'>Preferences) and reinstalled the newest version of iTunes, restarted the computer and then when I opened iTunes it worked, but I too had to click Options>Get Track Names. Works for me!

I've upgraded to Yosemite and installed the latest update to iTunes and am having the same problem. When I go to find these two files as suggested above iTunes.plist and gracenote.plist are nowhere to be found. Doing a search for them comes up with nothing as well.

Same as Bill Fran I am unable to find those two files(itunes.plist and gracenote.plist) anywhere. Any suggestions would be much appreciated!

Same problem here. Am trying to rip 1 or 2 new CDs, and reimport some older ones at better quality. None will give track names now, including ones that worked before, a few years back. Is anyone from Apple listening with an idea about what is going on? This seems to be an increasingly common problem.

yep. those 2 files don't exist. what's the work around here?

I think Apple is more concerned with the latest phone color. I will be on the phone with them later today. If I have a solution I will post it here.

I just found that I have similar problem - iTunes 12.2.2 sends me this note when I try to get tracks:

"Unable to connect to the CDDB server. The network cannot be reached.

Make sure your Internet connection is active and your network settings are correct, then try again."

Needless to say, I have perfectly well working internet connection (the CD is going in while I'm writing that) and nothing else has a problem with working...

well just upgraded to iTunes 12.3 and guess what.....still the same problem. Thought they might have fixed the bug causing this but not surprising I guess, they didn't. Will continue to work at it. If anyone finds a fix to this please post.

I had the same problem - found out the hard way that you need to browse to your specific user library folder. The general user library folder didn't work for me. I found the two .plist files that needed to be deleted and then signed back into iTunes. Thanks for all of your help everyone!

Solution works...

Still an issue with itunes 12.5.1.21 while I could only find itunes.plist in my library preferences folder, no sign of gracenotes.plist. Deleting itunes.plist and restarting itunes did result in track names working again :-)

This did it for me! Deleted iTunes.plist in preference only and works great now. Thank you.