Has anyone else started hearing ads on iTunes Radio with iTunes Match enabled?

Question

Level 1

10 points

Has anyone else started hearing ads on iTunes Radio with iTunes Match enabled?

I have checked my account and I have iTunes Match enabled but since upgrading to Mac OS 10.10 I am getting ads every 5 songs.

iMac, OS X Yosemite (10.10)

Posted on Oct 22, 2014 3:06 PM

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Answer 1

McSteve

Level 2

213 points

Oct 22, 2014 4:46 PM in response to tbbjr

In short, yes.

I listen at work on a windows machine. I upgraded to itunes 12.0.1 last week and started getting the ads Oct. 20 with my paid Match subscription as well. So this seems to be a cross-platform problem.

I've tried signing out/in of itunes, turning off/on match, restarting, nothing has helped.

I've Provided ITunes Feedback into the Apple black hole.

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Answer 2

Oct 23, 2014 5:15 AM in response to tbbjr

Same Issue - iTunes Match subscriber now receiving ads. Windows 7 64 Bit - iTunes 12.0.1.26.

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Answer 3

Oct 23, 2014 8:22 AM in response to tbbjr

Happening to me, too.

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Answer 4

Abutter

Level 1

0 points

Oct 23, 2014 8:36 AM in response to tbbjr

Same issue here. This started happening after upgrading to iTunes version 12. I verified the computer is included in iTunes Match and still I get ads.

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Answer 5

tbbjr Author

Level 1

10 points

Oct 23, 2014 11:08 AM in response to tbbjr

FYI, Apple Support stated to log out and back in and make sure Limit Ad Tracking is enabled... I followed the steps but it didn't work. Here is the article they sent me - did not help me but it may help someone. Opt out of interest-based ads from iAd

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Answer 6

concubro

Level 1

0 points

Oct 23, 2014 12:01 PM in response to tbbjr

Also happening to me on itunes 12.0.1 on both OS X 10.9 AND windows 8.1 x64, paid Match subscriber. Tried all the things suggested above, still hearing ads. Bout to cancel my subscription as ad-free radio was a main feature to me.

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Answer 7

Oct 24, 2014 7:51 AM in response to tbbjr

If you paid for iTunes Match and are still receiving ads you may be entitled to a class action

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Answer 8

Abutter

Level 1

0 points

Oct 24, 2014 9:05 AM in response to willylowman

I am not looking to sue, I just want the ads to be gone. I am not looking for any type of compensation...

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Answer 9

tbbjr Author

Level 1

10 points

Oct 24, 2014 9:43 AM in response to willylowman

Just want the ads gone... I am in touch with Apple Support team and I will post any updates here. They are currently aware of the issue and I sent screen captures, steps I tried to resolve the issue and a link to this discussion. Please post if you are having this issue so we can have a clearer picture of the devices involved. So far I have only witnessed ads on non iOS devices running the newest version of iTunes 12.0.1.26. I use iTunes Radio on my iPhone in my car and have not heard any ads. Looking at those who have posted it appears to be both PC and Mac.

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Answer 10

Abutter

Level 1

0 points

Oct 24, 2014 9:46 AM in response to tbbjr

I am running Windows 7 Professional, 64-bit with iTunes 12.0.1.26 and am an active subscriber to iTunes Match. The computer is added, yet still ads...

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Answer 11

concubro

Level 1

0 points

Oct 24, 2014 10:23 AM in response to concubro

After selecting "update Match" several times on my Mac, I was able to get ten songs and several skips deep into a radio station, with no ads so far.

however over on the windows side, still getting ads after one or two skips, and every couple songs. Please help us help you help us, iTunes team.

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Answer 12

Oct 24, 2014 10:44 AM in response to tbbjr

Yep - me too. I'm running iTunes 12.0.1.26 on Windows 8.1 x64. I called Apple Support - case number 684616548. They had me Store -> Turn Off iTunes Match, reboot iTunes, Store -> Turn On iTunes Match.

I'm 30 minutes in and now I'm only getting Apple's iTunes Store ads. Listen to this new album from blah blah...

But I haven't yet seen any of the McDonald's ads that I had been seeing. Improvement?

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Answer 13

Oct 24, 2014 11:30 AM in response to Dracomalfoy724

Nevermind - I'm still getting 3rd party ads. It just took longer than I thought it would. Calling apple back now.

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Answer 14

Oct 24, 2014 11:45 AM in response to tbbjr

Having the same problem. Only after updating to iTunes for windows latest version. I have iTunes Match. Not happening on Mac, iPad min, and iPhone.

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Answer 15

tbbjr Author

Level 1

10 points

Oct 24, 2014 1:02 PM in response to tbbjr

I am only getting ads from iTunes about "New Albums"... never seen a McD's ad yet. I have had ads pop up anywhere from every 3rd song to every 7th. Always an iTunes ad though.

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