HT203808: If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant

Learn about If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant
jb006e

Q: My icloud was set up for me on my old phone - I do not know the password. Can you help me either put a password in or delete it altogether please?


My device keeps asking for my icloud id - I did not set this up but I think my daughter did on my old iphone. I have now purchased a new one and she does not remember the password. I have tried changing my Apple ID several times but it does not affect the icloud account. Can you help please? I have been in the Apple Store and the O2 store and no one can help!!!! Thank you.

iPhone 5c

Posted on Oct 22, 2014 3:10 PM