Apple Mail and Exchange Out of Office Not Working

Question

Level 1

33 points

Apple Mail and Exchange Out of Office Not Working

Has anyone had issues with Yosemite Mail and setting Out of Office for Exchange 2010?

I can set Mail to send Out of Office replies but cannot change the scheduled dates from 2/12/1982, 10:00 AM. Even when I do set it, it does not seem to send the OOO notifications. I can set it just fine on my iPhone 6 and Mavericks Mail worked fine for setting the OOO.

I deleted my account several times and reset it and I can get all my Mail back just fine but OOO still doesn't work correctly. I wanted to try to change the server settings but Mail doesn't allow you to do that for auto connect Exchange accounts.

Because of this (and my concern with reported issues with updating meetings), I switched back to Outlook 2011 until these bugs get ironed out. This is too bad because I love the notifications feature for Apple's programs.

I'm running on a 2014 13" MacBook Pro.

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Oct 22, 2014 3:53 PM

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Answer 1

Top-ranking reply

Andrew Mohr

Level 1

34 points

Oct 22, 2014 7:30 PM in response to F430

Exact same problem here on all my Macs. Not sure which Exchange server we use but Mavericks worked fine.

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Answer 2

ThoSchu

Level 1

0 points

Oct 23, 2014 2:06 AM in response to Andrew Mohr

I also have this problem with several Macs. Another point, when you already created the out of office message and just look at it with Apple Mail it's not possible to leave the dialog. You have to deactivate the notification from Apple Mail and create it again from somewhere else. This is with exchange 2010.

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Answer 3

F430 Author

Level 1

33 points

Oct 23, 2014 4:56 AM in response to ThoSchu

That's exactly what I'm seeing. It's a frustrating bug. I hope it gets patched soon.

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Answer 4

Oct 23, 2014 5:26 AM in response to F430

I had the same problem.

My solution is,

go to mail preferences -> Acounts -> Exchange (which was your server) -> Account Information -> Outgoing mail server

then choose to "edit smtp server list" than remove all "smtp"

This worked for me...

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Answer 5

F430 Author

Level 1

33 points

Oct 23, 2014 8:59 AM in response to Alper_Toper

I tried this and I thought it worked for a second. I had to restart Mail, go into SMTP settings and create a dummy entry and then select the correct Exchange server. But the date selection is still not working correctly.

In fact, I received a SOAP error which tells me that there is a bug in Apple's Mail code.

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Answer 6

Que Ball

Level 1

15 points

Oct 23, 2014 11:07 AM in response to F430

Yes, setting up Out of office on Exchange server (Office365) seems to be broken in 10.10 Apple Mail.

Workaround for us is to only mange these settings on the web interface.

Other bug we found is autoconfigure seems to be mostly broken and crashes the app while trying to add a new account. When setting up accounts it's best to put in an incorrect password so that Mail gives you the opportunity to manually enter the server names, then you can enter the server and correct password. That autoconfigure bug has been in there since mavericks.

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Answer 7

Oct 23, 2014 11:48 AM in response to F430

I'm having the same problem on my side. Using Exchange 2013. I had to go back to my PC with Outlook 2010 and set the out of office message from there. This feature was working fine in Mavericks, but looks like Yosemite needs some "debugging"...

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Answer 8

Rff0

Level 1

18 points

Oct 29, 2014 4:21 AM in response to F430

Same issue here,

I'm working for a large company where Exchange 2013 is used.

Out of Office is working flawlessly with Mavericks, but it is not working on any Yosemite.

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Answer 9

Nov 18, 2014 5:00 AM in response to F430

10.10.1 still doesn't resolve the issue...

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Answer 10

F430 Author

Level 1

33 points

Nov 18, 2014 6:57 AM in response to SwissGuitarArmy

The issues were not resolved for me either. Out of Office is still not working correctly although I do see all of my emails, calendars and contacts.

Exchange 2010

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Answer 11

Dec 10, 2014 3:32 PM in response to F430

I have a similar problem and I found that if I first reset the "Ending Date" to my desired date it then lets me set the "Starting Date" to my desired date. Same concept as the warning message that stops you from scheduling a meeting in the past. Very restrictive but that part worked. The part that is not working for me is to actually finish setting up the out of office. I update the text reply and set it to "While Scheduled" but it does not save and when I go back in only the dates are correct. This could be user error but at this point it is not working for me.

Cheers

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Answer 12

zappee

Level 1

0 points

Dec 10, 2014 5:33 PM in response to F430

Same issue here. I can see these error messages repeating when I'm trying to change the date.

2014-12-11 02:29:23,447 Mail[87049]: (

0 CoreFoundation 0x00007fff900d564c __exceptionPreprocess + 172

1 libobjc.A.dylib 0x00007fff990b86de objc_exception_throw + 43

2 CoreFoundation 0x00007fff900d86bd -[NSObject(NSObject) doesNotRecognizeSelector:] + 205

3 CoreFoundation 0x00007fff9001fa84 ___forwarding___ + 1028

4 CoreFoundation 0x00007fff9001f5f8 _CF_forwarding_prep_0 + 120

5 AppKit 0x00007fff8f1e61de -[NSDatePickerCell(NSInternal) _constrainAndSetDateValue:timeInterval:sendActionIfChanged:beepIfNoChange:retur nCalendarToHomeMonth:preserveFractionalSeconds:] + 259

6 AppKit 0x00007fff8f1ea5da -[NSDatePickerCell(NSTextFieldWithStepperDatePickerInternal) _commitSubfieldFieldChanges] + 1292

7 AppKit 0x00007fff8f1e6528 -[NSDatePickerCell(NSInternal) _finishPendingEdit] + 53

8 AppKit 0x00007fff8f1e969d -[NSDatePickerCell(NSTextFieldWithStepperDatePickerInternal) _textFieldWithStepperTrackMouse:inRect:ofView:untilMouseUp:] + 648

9 AppKit 0x00007fff8f1e51c8 -[NSDatePickerCell trackMouse:inRect:ofView:untilMouseUp:] + 159

10 AppKit 0x00007fff8f018139 -[NSControl mouseDown:] + 714

11 AppKit 0x00007fff8f511f4f -[NSWindow _reallySendEvent:] + 12827

12 AppKit 0x00007fff8ef9c50c -[NSWindow sendEvent:] + 368

13 AppKit 0x00007fff8ef4e096 -[NSApplication sendEvent:] + 2238

14 Mail 0x0000000106c767d0 Mail + 272336

15 AppKit 0x00007fff8eddae98 -[NSApplication run] + 711

16 AppKit 0x00007fff8edc62d4 NSApplicationMain + 1832

17 libdyld.dylib 0x00007fff8fbe05c9 start + 1

18 ??? 0x0000000000000001 0x0 + 1

)

2014-12-11 02:29:23,613 Mail[87049]: -[NSDateComponents timeIntervalSinceDate:]: unrecognized selector sent to instance 0x6180005423c0

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Answer 13

Dec 19, 2014 6:22 PM in response to F430

I just downloaded the OS X 10.10.2 public beta and it appears to fix this issue. Can set the OOO dates just fine now.

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Answer 14

eyehop

Level 1

26 points

Dec 24, 2014 10:44 AM in response to F430

Same issue here, and all the screens in the dialogue box are majorly messed up. C'mon Apple, you have the most cash in the world. Spend a little getting your **** together.

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Answer 15

Jan 28, 2015 2:35 AM in response to eyehop

Apparently fixed in Yosemite version 10.10.2, which is now on general release.

At last.

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