Beware - dodgy repairer on Koh Tao, Thailand

Most expensive things I buy last more than 12 months Pete, and I no don't tamper with them. Do you work for Apple too? I bought a fridge earlier this year and it kept frosting up, contacted the company, they came out and repaired it in the house within a few days, no ifs, no buts, Thats customer service.

I tend to buy higher end appliances because I know they will be more likely to last the distance, just like Apple is supposed to. The main point is the phone failed before anyone tampered with it, so it was faulty.

Yeah exactly, I got ripped off by that repairer because I was tourist and just wanted to get the phone working, which was bad enough, now I've just gone through over a month of having Apple support pretend they want to help me, but actually don't want to, they just want to defend their rigid policies - at any cost. Replacing a phone at $700 is a lot for me but not for Apple, theyd rather spend it on phone calls defending their position.

You must work for Apple

Not you Peter, TJBUSMC1973 who staunchly defended Apple's "secret society" rules. We didn't know about Apple's strict rules, My girlfriend is Thai, she didn't know. I have an iPhone that is provided by my employer and if it ever had an issue I would just take it to our IT dept. (BTW I have had my iPhone 4 for nearly 4 years with not one issue which is what you expect from such an expensive item) so I've never read the warranty terms. I wonder how TJBUSMC1973 would like to do without a phone for three weeks because it failed in the first days of a vacation in a country with about one Apple store, then have to have no phone for three months while Apple mucks you around and won't give you a straight answer. I never gave permission to the guy to open the phone, I thought he was gonna try to reset it by plugging it into a PC thats all, and thats all I thought he did because he didn't charge us anything.