LemonDream23

Q: iPad Browser seems to Disconnect/time out after Auto Lock

After iPad auto locks, it seems like the browser (Safari and Chrome have both been tested) disconnects or times out. When I unlock the iPad, the pages need to reload or re-establish a connection - and because of the apparent disconnect I am forced to log back into the web page I was on. How can I prevent this disconnect so I can utilize ipads easily in my office? It's so much easier than lugging around a laptop from client to client.

 

Background: I utilize a few iPads for my business. My EMR software is web based, which means I can use anything with a browser (ipad, laptop, desktop, etc) to log in and use the program. The program itself has an auto log off at 60 minutes, but on my iPads we don't make it that long. We will log into the web site, begin our day but need to set down the iPad when working with clients which can take 20 minutes or more. Our iPads auto lock for security reasons. When we unlock the iPads to continue working, the browser has to, essentially, re-establish a connection to the site - so it is not maintaining an active connection in that browser.  The only thing I have found that helps is disabling the auto lock but that is unacceptable as a long term solution.

 

It's not the program or the programs site - my laptops work fine as long as I disable hibernation. If it were my network, both laptops and ipads would have the same issue when the wifi signal was lost. What's more, it will happen on other pages - like my bank site or even shopping.

 

So how can I keep the browser's connection active even when auto locked?

 

Thanks!

iPad

Posted on Oct 23, 2014 6:38 AM