Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

everytime i try to connect to the itunes store on itunes its says that my network isnt working error 310 but my internet is connected what do it do.

everytime i try to connect to the itunes store on itunes its says that my network isnt working error 310 but my internet is connected what do it do.?

Posted on Oct 23, 2014 9:59 AM

Reply
1 reply

Oct 26, 2014 10:29 AM in response to sammibow23

Hello sammibow23,


After reviewing your post, I have located an article that can help with iTunes Store connections. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing. Below are steps for Windows users:


Can't connect to the iTunes Store


Troubleshoot issues in Windows

If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.

Note: The hosts file may be blocking the iTunes Store.

Microsoft's article How do I reset the hosts file back to the default? has instructions and a FixIt to have Windows try to reset the hosts defaults for you.

Note: Some workplaces may put internal resources in the hosts file and may block iTunes Store. The FixIt doesn't work for Windows 8.

To create a copy of your hosts file and replace it with an empty hosts file, follow the instructions below:

  1. You can find the hosts file at: C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
  2. Select the hosts file. There should now be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
  3. Drag the original hosts file to your desktop.
  4. Right-click the duplicate file and choose Open. You may be prompted to choose the program you want to use to open this file. Double-click Notepad.
  5. When Notepad opens, choose Edit > Select All.
  6. Choose Edit > Delete.
  7. Choose File > Save.
  8. Close Notepad.
  9. Right-click the duplicate file, and choose Rename.
  10. Type "hosts" (without quotation marks) and press Enter.
  11. Restart your computer and try connecting to the iTunes Store.
If you still can't connect to the iTunes Store, your security software or firewall may be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.


If the steps above didn't resolve your issue, be sure that your specific alert isn't listed as a possible iTunes Store error. Then, if your issue is still unresolved, follow these steps.

Thank you for contributing to Apple Support Communities.


Cheers,

BobbyD

everytime i try to connect to the itunes store on itunes its says that my network isnt working error 310 but my internet is connected what do it do.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.