Q: I got permission from AT&T to unlock my iphone 5, but when I follow the steps I don't get any message saying it's unlocked. Am I doing something wrong?
So I contacted AT&T and gave them my IMEI number and requested an unlock. After I got the e-mail back saying that it was ready to unlock I followed these steps (and yes it has been 24 hrs since I received the e-mail, in fact it's been over a week now and still no difference);
- Back up your iPhone.
- When you have a backup, erase your iPhone.
- Restore your iPhone from the backup you just made.
I've completed those steps multiple times but I still have yet to see the message saying it's unlocked. Anyone have any idea why this isn't working for me? Do I need a new SIM card from another carrier to make it work? I'm using my old SIM card from AT&T because that's all I have right now. I can't think of anything else that could be causing the issue. Any help is greatly appreciated!
iPhone 5, iOS 8.1
Posted on Oct 23, 2014 10:51 AM