Predominant

Q: Zoom (Accessibility feature) is extremely slow with multiple monitors [OSX 10.10]

When connecting an external display to my Laptop and using the "Ctrl + Scroll" functionality for accessibility zooming, the display/graphics are extremely slow.

An estimate of FPS would be sub 1FPS. The machine becomes unresponsive and is unusable for a minute or so, until I can get it zoomed back out, and it begins responding normally.

 

This is very disruptive, as its a feature I use often.

The same laptop on OSX 10.9 did not exhibit this issue.

 

Hardware: MacBook Pro 13" Retina Mid 2014, 16GB Ram

Software: OSX Yosemite 10.10

System Information: http://cl.ly/image/0H1p032w0M0w

 

Reproduction steps:

 

1. Enable CTRL+SCROLL zoom functionality in System Preferences > Accessibility

2. Connect external monitor (Display port cable)

3. Hold CTRL and Scroll to zoom

4. System becomes slow, graphics slow, showing < 1 FPS without any other applications running

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Oct 23, 2014 6:33 PM

Close

Q: Zoom (Accessibility feature) is extremely slow with multiple monitors [OSX 10.10]

  • All replies
  • Helpful answers

first Previous Page 3 of 5 last Next
  • by andrew54941,

    andrew54941 andrew54941 Nov 9, 2014 12:13 PM in response to Predominant
    Level 1 (4 points)
    iCloud
    Nov 9, 2014 12:13 PM in response to Predominant

    I Have submitted a bug report to Apple pertaining to this problem.  I hope they will fix it soon as it is a very crucial feature for visually impaired people using a Mac.

  • by hdevejian,

    hdevejian hdevejian Nov 10, 2014 2:05 PM in response to Predominant
    Level 1 (4 points)
    Mac OS X
    Nov 10, 2014 2:05 PM in response to Predominant

    The issue becomes apparent w/thunderbolt display.

    Seems to behave similar to software acceleration on the video card

  • by Christopher Holland,

    Christopher Holland Christopher Holland Nov 10, 2014 2:15 PM in response to Predominant
    Level 1 (0 points)
    Nov 10, 2014 2:15 PM in response to Predominant

    I too have the exact same issue.

     

    Just filed radar 18931640

  • by jamessezhi,

    jamessezhi jamessezhi Nov 11, 2014 1:26 AM in response to Predominant
    Level 1 (0 points)
    Nov 11, 2014 1:26 AM in response to Predominant

    Same issue here using the following:

     

    Model Name:    MacBook Pro

      Model Identifier:    MacBookPro11,3

      Processor Name:    Intel Core i7

      Processor Speed:    2.3 GHz

      Number of Processors:    1

      Total Number of Cores:    4

      L2 Cache (per Core):    256 KB

      L3 Cache:    6 MB

      Memory:    16 GB

      Boot ROM Version:    MBP112.0138.B11

     

    --- V poor on Apple's behalf, my machine is hardly old and has plenty of processing power.

  • by jsharu,

    jsharu jsharu Nov 11, 2014 9:36 AM in response to Predominant
    Level 1 (0 points)
    Nov 11, 2014 9:36 AM in response to Predominant

    I'm having the issue to.

  • by karlfranz,

    karlfranz karlfranz Nov 11, 2014 9:31 PM in response to Predominant
    Level 1 (20 points)
    Nov 11, 2014 9:31 PM in response to Predominant

    Add me to the list with this annoyingly slow zoom on my 2009 MacPro. I also have an issue where the screen looks like a mosaic when you grab a window and move it rapidly. I even tried updating the drivers for my Nvidia GeForce GT150 video card as Google search turned up a link to the Nvidia website that said it was needed for Yosemite and CUDA (I have never had to load OEM drivers for OS X before). After installing the driver and rebooting my Mac it seemed to fix the problem, but about an hour later the slowness was back.

  • by gvilt,

    gvilt gvilt Nov 12, 2014 5:23 AM in response to Predominant
    Level 1 (0 points)
    Nov 12, 2014 5:23 AM in response to Predominant

    i have it occuring here too

    MBPr 650m

     

    Zooming reduces overall fps to about 5fps

    It's a little sporadic, but never gets better than maybe 10fps, and never gets noticeably worse than 5fps

     

    Issue appeared after upgrading to Yosemite

     

    Tested on another MBPr with 750m and can't recreate the issue (still smooth when zooming)

    (note 750m and 650m are very similar, both 384 CUDA cores, just a bump in clock speed)

    But we have different things installed.

     

    Restarting tends to increase overall performance so haven't found it to specifically address this issue.

     

    Haven't reported to Apple.

  • by realaaa,

    realaaa realaaa Nov 13, 2014 4:56 PM in response to gvilt
    Level 1 (1 points)
    Nov 13, 2014 4:56 PM in response to gvilt

    yep, after monitoring it for a while I can confirm that restart helps to at least bring performance to usable level, but then over time it gets worse and worse until I'm forced to restart again

     

    restarting is normal right folks? I did it for ages with my PC and Windows! Actually, hold on a sec...

  • by WHEEZ,

    WHEEZ WHEEZ Nov 14, 2014 3:08 AM in response to Predominant
    Level 1 (0 points)
    Nov 14, 2014 3:08 AM in response to Predominant

    I guess the WindowServer Task is responsible for the performance issues. To improve responsiveness I deactivated the new transparency feature (Accessibility > Display > Less transparency). I also read about problems with third party system tools. Especially virus, cleaning, memory or tuning apps. Mac OS X does not need apps like this. Don´t install them at all.

  • by andrew54941,

    andrew54941 andrew54941 Nov 14, 2014 8:39 AM in response to WHEEZ
    Level 1 (4 points)
    iCloud
    Nov 14, 2014 8:39 AM in response to WHEEZ

    Did what you said but it doesn't seem to help.  It still freezes sometimes when zoomed and moving around.

  • by PaulF22,

    PaulF22 PaulF22 Nov 14, 2014 7:43 PM in response to Predominant
    Level 1 (0 points)
    Nov 14, 2014 7:43 PM in response to Predominant

    Same here, only I have no external display.  If I kill WindowServer (which forces me to log in again) I get much better zoom performance.

     

    iMac (21.5-inch, Late 2013)

  • by Neil Tocher,

    Neil Tocher Neil Tocher Nov 16, 2014 12:02 PM in response to Predominant
    Level 1 (0 points)
    Nov 16, 2014 12:02 PM in response to Predominant

    I have the same problem since upgrading to 10.10.

    I am using the latest 15" retina macbook pro with SSD, and zoom makes its feel like an old 386 pc from the 90s.

    it was working perfectly before the update, and happens on all monitor resolutions. This is one main feature i cannot live without. I hope its fixed asap.

  • by hdevejian,

    hdevejian hdevejian Nov 17, 2014 11:00 AM in response to Predominant
    Level 1 (4 points)
    Mac OS X
    Nov 17, 2014 11:00 AM in response to Predominant

    It appears the new software update release 2014-11-17 seemed to fix this issue for me.

    I turned off "Increase Contrast" + "Reduce Transparency" from System Preferences / Accessibility and still zooms smoothly.

  • by Larry Gerndt,

    Larry Gerndt Larry Gerndt Nov 17, 2014 11:52 AM in response to hdevejian
    Level 1 (0 points)
    Nov 17, 2014 11:52 AM in response to hdevejian

    Nope, the update mentioned above did not solve the problem for me.

  • by BMOCroc,

    BMOCroc BMOCroc Nov 17, 2014 12:10 PM in response to Predominant
    Level 1 (4 points)
    Nov 17, 2014 12:10 PM in response to Predominant

    10.10.1 did not fix the issue. Strange enough if i have a virtual machine in fullscreen and i have it in my primary window my external display wont lag, but if i switch from the Virtual Machine space to an OS X desktop space the lag will return.

first Previous Page 3 of 5 last Next