p-kid

Q: Don't know what I did; phone is locked....no matter how many times I tap or touch...

I have an I phone 4 iOS 7; don't exactly know what happened over an hour ago.  Siri won't shut up; says screen is locked.  Have tried tapping twice

and/or touching twice; nothing happens except siri keeps talking.....tells me to tap twice.  I do, but cannot slide to open.  siri tells me it is the slide

open button.  I have tried to chat with apple and even waited while it said I could chat in two minutes.  That was about 30 minutes ago. I am getting

very frustrated.  I am a senior citizen who is technology challenged.  I do not have a land phone to call for assistance.  Apple texted a message to

my device, but I cannot open the device.

iPhone 4, iOS 7

Posted on Oct 23, 2014 7:51 PM

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Q: Don't know what I did; phone is locked....no matter how many times I tap or touch...

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  • by King_Penguin,

    King_Penguin King_Penguin Oct 24, 2014 12:43 AM in response to p-kid
    Level 10 (134,181 points)
    iTunes
    Oct 24, 2014 12:43 AM in response to p-kid

    You have VoiceOver (one of the accessibility features) 'on' (it's not Siri). Try triple-clicking the home button and see if that turns it off, and if it does you can then change what a triple-click does via Settings > General > Accessibility > Accessibility Shortcut .

     

    If that doesn't turn it off then you can either turn it off directly on the phone (you need to use a tap-to-select and then double-tap to activate/type process and 3 fingered scrolling) to go into Settings > General > Accessibility and turn VoiceOver 'off'

     

    e.g. to use the slider, tap the 'slide to unlock' and it should get a box around it (and it should also be spoken), then double-tap it and it should slide. Then to type your passcode (if you have one set) tap digit and it should get a box around it, and then double-tap it to type it.

     

    Or you can do it by connecting to your computer's iTunes (after typing in your passcode via the tap/double-tap process) : http://support.apple.com/kb/HT5018