HT201210: If you see an error when you update or restore your iPhone, iPad, or iPod

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sandynugent28
Level 1 (0 points)

Q: Phone not working after update!!!!

I updated my phone tonight to the most recent software, I have a 5s. Ever since I updated I can no longer access my phone, it is flashing on and off the apple start up screen and the blue screen. I have tried rebooting it by pressing the power button and the home button together for 30 seconds, i turns it off but as soon as you turn it on it starts doing it again. I have plugged it into my computer as someone mentioned Itunes would correct it for me but it isnt recognising my phone either. Can anyone help please, I am totally new to the Iphone world!!!!!

iPhone 5s, iOS 8.1

Posted on Oct 24, 2014 11:06 AM

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sandynugent28

Q: Phone not working after update!!!!

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  • by bobby_d,

    bobby_d bobby_d Oct 27, 2014 9:59 AM in response to sandynugent28
    Level 3 (770 points)
    Oct 27, 2014 9:59 AM in response to sandynugent28

    Hello sandy,

     

    After reviewing your post, I have located an article that can help with device errors. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing. You may want to consider placing the device in recovery mode, which will allow you to restore it to factory settings:

     

    If you can't update or restore your iPhone, iPad, or iPod touch

     

    Use recovery mode

    You might need to use recovery mode to restore your device in these cases:

    • iTunes doesn't recognize your device or says it's in recovery mode.
    • You see the Apple logo onscreen for several minutes with no progress bar.
    • You see the Connect to iTunes screen.
    Learn what to do if you see the progress bar onscreen for several minutes.To put your device into recovery mode, follow these steps:
    1. Turn off your device and leave it off.
    2. Plug in your device's USB cable to a computer with iTunes.
    3. Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
      Screenshot showing the Connect to iTunes screen on iOS.
    4. When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.

    When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.

    iTunes dialog: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."

    Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.

    Get more help

    Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.

    If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.

     

    Thank you for contributing to Apple Support Communities.

     

    Cheers,

    BobbyD