Problems with SPSS 22

https://www-304.ibm.com/support/docview.wss?uid=swg21507587

So, it mean that you have already tried IBM's advice and it did not work?

1. Download and re-install Apple Java 6

- After the Mac OSX upgrade is finished, Apple Java 6 may no longer exists on your upgraded system. - If you then launch Statistics 22 which is an application that relies on Java 6, the Mac OS pops up a dialog box stating Java 6 was requested, but none is present.

- The Java dialog has a "More Info" button, which when clicked opens a browser to an Apple Tech Support page for Apple Java 2014-001. A download link is provided:

http://support.apple.com/kb/dl1572

- You must click on the download link and a DMG containing the Java 6 installer is downloaded.

- Then you must open the Java DMG, then double click on the Java installer, follow the prompts and complete the installation of Java 6.

2. Re-license Statistics 22

- IBM SPSS Statistics use Safenet Sentinel technology for licensing. Safenet writes hidden data somewhere on-disc for keeping track of licensing data.

- The OS X 10.10 upgrade process erases that hidden data. Attempting to run Statistics produces a licensing error and a previous installed Statistics 22 does not start/run properly.

- As a solution you will need to Re-run the SPSS License Authorization Wizard, enter your authorization code again and complete the licensing procedure.

- A previous installed Statistics 22 on 10.9 should run again normally after the OS X upgrade to Yosemite 10.10.

Hi Lyn

Maybe your situation is different from that of jeamoros, I read IBM's notice, your SPSS 21 is not supported on Mavericks or Yosemite.

Current releases 21 and 22:

- IBM SPSS Statistics 21 release is supported on Apple Macintosh OS X 10.6 (Snow Leopard), 10.7 (Lion), and 10.8 (Mountain Lion) with Intel processor.

- IBM SPSS Statistics 22 release is supported on Apple Macintosh OS X 10.7 (Lion) and 10.8 (Mountain Lion) with Intel processor.

- IBM SPSS Statistics 22 is NOT supported for Apple Macintosh OS X 10.6 (Snow Leopard).

- Please also note:IBM SPSS Statistics 22 was developed and released prior to Apple's release of OS X 10.9 (Mavericks). However, as per SPSS Product Management Statistics 22 can be installed on Mac OSX 10.9 if you install Apple Java SE 6 (1.6.0_65) on OS X 10.9 first before you install Statistics 22. Please seehttp://support.apple.com/kb/dl1572 for download.

- On Thursday, October 16th 2014, Apple released the latest Mac OS X: 10.10 (Yosemite). Although Statistics 22 was released prior to Apple Mac OS X 10.10. Statistics 22 can run on this OS.

I have exactly the same problem with SPSS 21. Like Jeamoros, I used to do the Terminal command trick when I had Mavericks, but it no longer works with Yosemite.

The funny thing is that I have three Macs (2008 Macbook Pro, 2009 iMac, and 2013 iMac). I installed Yosemite in all three. SPSS 21 still works on 2009 iMac, but doesn't work on 2008 Macbook Pro and 2013 iMac. I have no idea why the oldest machine and the newest machine fail to work, while the intermediate one does, when they are all running the identical OS (10.10).

Any ideas or suggestions will be appreciated.

Lyn Murdock

When I try to open SPSS 21 within a Terminal, this is the error message that I get:

java.lang.NullPointerException

at com.spss.java_client.core.server.RemoteServerComm.localLogon(Unknown Source)

at com.spss.java_client.core.server.DataServerProxy.connect(Unknown Source)

at com.spss.java_client.core.common.LogonMgr.logon(Unknown Source)

at com.spss.java_client.core.common.LogonMgr.logon(Unknown Source)

at com.spss.java_client.core.documents.AppMgr.startLogonSequence(Unknown Source)

at com.spss.java_client.core.documents.AppMgr.runClient(Unknown Source)

at com.spss.java_client.core.common.Driver.main(Unknown Source)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.ja va:25)

at java.lang.reflect.Method.invoke(Method.java:597)

at apple.launcher.LaunchRunner.run(LaunchRunner.java:116)

at apple.launcher.LaunchRunner.callMain(LaunchRunner.java:51)

at apple.launcher.JavaApplicationLauncher.launch(JavaApplicationLauncher.java:52)

I'd appreciate it if someone can decipher it. Thanks.

Yes, I know that the IBM notice you quote appears to suggest (although it does not state definitely) that SPSS 21 is not supported on Yosemite. However, as I mentioned before, SPSS 21 runs on my two older machines with Yosemite (2008 PBP and 2009 iMac). It's only on the 2013 iMac, also running Yosemite, that I cannot run SPSS 21. So the problem is not with Yosemite per se, but it has something to do with something that I have (or don't have) on my 2013 iMac.

I have problem installing SPSS 22 on my Macbook Pro running OS 10.10.1. It asks for Java SE 6 ..., but I installed Jave 8u25, and it should a better option since it is the most recent update for Java. I noticed that some other people also encountered with the same problem installing Photoshop, etc. Does anyone know a solution?

I have the same problem as Avanab, I have tried re-installing SPSS 22 and Java SE 6 but they both won't work. Every time I click on SPSS, the icon bounces up and down and forces quit itself. There's no error message that shows up or anything so I don't know how to figure out what's wrong, I really need it to work soon :/

Might have been a fluke, but after installing Java 6, Java 8, reinstalling SPSS 22 twice... the only thing that worked for me was using AppCleaner (yeah, I know) to remove the 'saved state' data. After that SPSS still bounced in the dock a few more times than you'd expect, but then it started. First time in a month. Fingers crossed...

Did you follow Step #2 here: https://www-304.ibm.com/support/docview.wss?uid=swg21507587? Maybe what you deleted with AppCleaner was some corrupted licensing data?

@Lyn Murdock, before using AppCleaner have you followed all the instructions in that link?

Yes, I've followed all the instructions on this page, and none of them worked. In my case, it has nothing to do with licensing or anything to do with SPSS 22 per se, but my administrator account appears to be corrupt and has become incompatible with SPSS 22. If I open SPSS 22 in a different administrator account that I created for the sole purpose of running SPSS 22, on the same computer with the same copy of SPSS 22 and licensing information, everything is fine. It's just a lot of trouble to have to switch administrator accounts every time I want to run SPSS, and I was looking for a fix with my administrator account so that I can run SPSS in my main account.

I just dragged the SPSS application onto AppCleaner, as though I was asking it to delete the app and all related data, then I unticked the app, leaving just the 'saved state' stuff ticked, and hey presto. However, the fix lasted all of about six uses of the app, then it went back to bouncing in the dock forever. Repeat fix, works again. Goodness knows. Worth mentioning that just loading SPSS takes my processor up to enough horsepower to put the fan on full whack. The only other way I can achieve that is with editing 4k video in Final Cut Pro.

It's possible your file permissions were somehow corrupted. You can try repairing file permissions in Disk Utility. This will help with OS files, but deleting and reinstalling SPSS using the account you want to use it with may help as well.

No, unfortunately, it did not work. (Your solution appears to be the same as the one suggested by others above.) In my case, the problem is not that SPSS opens and closes too slowly; it's that it does not open at all. And it has nothing specifically to do with SPSS per se, but my administrator account. I can open and use SPSS without any problem if I use a different administrator account. SPSS does not work only in my main administrator account. It works with other administrator account or on any other computer. (As far as I know, SPSS is the only program that I cannot use in my main administrator account.)

Thank you very much for your comment. Unfortunately, for the third time, no, this solution did not work with me. It's not the problem with SPSS per se, but with my main administrator account that's causing SPSS not to open.