escrge1843

Q: iPad Air 2 WiFi Issues

I'm having WiFi connectivity issues on my new iPad Air 2 (WiFi only). I'm having to turn WiFi off and on to reset my connection. Restarting and restoring hasn't fixed the issue.

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Posted on Oct 24, 2014 7:42 PM

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Q: iPad Air 2 WiFi Issues

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  • by Rlin5741,

    Rlin5741 Rlin5741 Oct 28, 2014 5:55 PM in response to escrge1843
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    Oct 28, 2014 5:55 PM in response to escrge1843

    Updated list of routers people have talked about:

     

    Wifi Connected, Internet Drops, Reconnect on Wifi On/Off Cycle:

    - Linksys EA4500 (5GHz, maybe 2GHz - test pending)

    - Linksys EA4200v2 (2GHz and 5GHz)

    - Linksys EA3500 (2GHz and 5GHz)

    - Dlink DIR 655

     

    Wifi Disconnects, Requires reboot

    - Netgear WNDR3700

     

    Works OK:

    - Airport Extreme (unsure which band, and YMMV as some people report not working)

    - D-Link DIR-855L

  • by fboss,

    fboss fboss Oct 28, 2014 6:00 PM in response to Rlin5741
    Level 1 (0 points)
    Oct 28, 2014 6:00 PM in response to Rlin5741

    + ScorpionRaYOct 28, 2014 7:22 AM has reported the same issue (Wifi Connected, Internet Drops ) on the Netgear R7000

  • by Chris Arnold,

    Chris Arnold Chris Arnold Oct 28, 2014 6:03 PM in response to fboss
    Level 1 (0 points)
    Oct 28, 2014 6:03 PM in response to fboss

    So I switched out my Linksys EA4500 for an Asus RT-AC66U. Haven't had an issue all night so far. Wifi speeds are the same on all my devices/laptop and no drops of connection after sleep mode. I'll keep monitoring it and report back with any changes. However just switching routers isn't something everyone can do. So Apple, Linksys, whoever needs to fix it.

  • by Thatchcote,

    Thatchcote Thatchcote Oct 28, 2014 6:17 PM in response to Chris Arnold
    Level 3 (615 points)
    Oct 28, 2014 6:17 PM in response to Chris Arnold

    I rest my case..  I have no idea why all these routers don't play nice with Apple, and while saving money is important to me, my sanity is more so.  I'd really advise getting either an Apple Extreme ( if you have a working external HD), of if not get the Apple Time Capsule.  They're well worth the money!

  • by lesliefromstockton-on-tees,

    lesliefromstockton-on-tees lesliefromstockton-on-tees Oct 28, 2014 6:23 PM in response to Thatchcote
    Level 1 (25 points)
    Oct 28, 2014 6:23 PM in response to Thatchcote

    I have an Extreme and it doesn't work with our two iPad minis, same issues even with apple kit

  • by chnglin3,

    chnglin3 chnglin3 Oct 28, 2014 6:55 PM in response to Chris Arnold
    Level 1 (4 points)
    iPad
    Oct 28, 2014 6:55 PM in response to Chris Arnold

    Same here.  I was using Linksys EA4500 and internet drops on both 2.4 and 5 ghz after sleep.  I installed an Asus router yesterday evening. So far no wifi connection drop after sleep with Asus router.

  • by Zodler,

    Zodler Zodler Oct 28, 2014 7:35 PM in response to chnglin3
    Level 1 (5 points)
    Oct 28, 2014 7:35 PM in response to chnglin3

    I have Linksys E2000 but not the official firmware, it's Tomato Firmware v1.28.7500 MIPSR2Toastman-RT K26.

     

    For the moment I switched from 2.4 to 5 GHz and it seems it works in 5 GHz however I just found out that

    chromecast does not support 5 GHz, so that's not a solution for me.

  • by jameshaddock,

    jameshaddock jameshaddock Oct 28, 2014 8:04 PM in response to escrge1843
    Level 1 (0 points)
    Oct 28, 2014 8:04 PM in response to escrge1843

    Add me to the list of unhappy new iPad Air 2 owners. Having to switch wifi off/on every time I want to use the iPad is just plain annoying, especially when every other device (including several older iPads and iPhones) work fine. Router on my network is a Linksys EA3500, but I've experienced the issue on other networks with unknown (to me) router types.

     

    Opened a case with Apple Support, having several calls with them today interspersed with repeating all the suggested fixes including verifying (at least in my case) that this happens on a vanilla factory-restored iPad. That was a relief as for a while they were headed down a path of thinking it could be a problem with backup from which I restored my iPad.

     

    I was given the options of taking the iPad in for replacement and/or having Support file a ticket on the issue with Engineering. I went the route of having the ticket filed, which is supposed to yield a response within 24-48 hours. I'm not expecting much, but might as well try.

     

    Certainly, the few different Support people I talked to during the day behaved as though this was some new, never heard of before issue. So while its a problem, apparently its not pervasive. At least though I know now it's been reported to them at least once.

  • by JerryWest_44,

    JerryWest_44 JerryWest_44 Oct 28, 2014 8:33 PM in response to jameshaddock
    Level 1 (0 points)
    Oct 28, 2014 8:33 PM in response to jameshaddock

    I discovered another way to re-activate my Wifi speeds -- I found that when I'm doing other activity on my Ipad such as by playing Angry Birds Rio HD for five minutes or so then I go back to Safari to perform a speed test then I create the wifi slowdown from 25Mbps to about 1-2mbps or so -- I tried everything to bring it back and the only thing that worked was a hard reset -- now that I had somewhat a consistent way of creating the problem I played angry birds Rio HD again but this time I removed all apps that were playing the background including angry birds, safari etc -- this time when I went back to my speed tests the speeds were normal again --- I created the problem and brought the speeds back to normal following removing all active apps in the background 3 times --- Hmmm I wonder if there's a memory leak between wifi and the apps ---

     

    Wondering if others could bring back their speeds after removing all active apps in the background?

  • by JerryWest_44,

    JerryWest_44 JerryWest_44 Oct 28, 2014 8:55 PM in response to JerryWest_44
    Level 1 (0 points)
    Oct 28, 2014 8:55 PM in response to JerryWest_44

    I have an iphone 6 and I just downloaded Angry Birds Rio --- and I was able to create the same Wifi slow down by playing for a few minutes -- once I removed Angry Birds Rio from the background the speeds came back -- I wonder if other memory intensive apps play havoc on wifi speeds?

  • by tom_eastcoast,

    tom_eastcoast tom_eastcoast Oct 29, 2014 4:39 AM in response to JerryWest_44
    Level 1 (0 points)
    Oct 29, 2014 4:39 AM in response to JerryWest_44

    Could be an issue of dropping WiFi with 802.11n chipset routers.

    The last few post where persons reported dropped WiFi on the Air 2 were using Linksys EA4500 N900 802.11n router,

    and other person with dropped WiFi is using Linksys EA3500 N750 also an 802.11n chipset router.

    The person with no dropped WiFi is using an 802.11ac chipset router Asus RT-AC66U

     

    So maybe we should post the router chipsets we are using that drop WiFi or does not drop.

    Are you all experiencing problems or no problems with either the 802.11n or 802.11ac routers

  • by as41,

    as41 as41 Oct 29, 2014 5:24 AM in response to Chris Arnold
    Level 1 (0 points)
    Oct 29, 2014 5:24 AM in response to Chris Arnold

    Chris,

     

    Thanks for sharing. I was planning to buy exactly the same router and switch from my EA4500. Although £150 is a bit steep just to make my apple IOS devices work!

     

    Please do report back and let us know if this has resolved your issues especially after the device is in sleep mode. Are you running an Air 2 and iP6?

     

    My issues continue with the EA4500 despite me disabling the 5Ghz network and just using 2.4ghz across my Air 2, iPhone 6 Plus and 5S!

  • by Zodler,

    Zodler Zodler Oct 29, 2014 5:24 AM in response to tom_eastcoast
    Level 1 (5 points)
    Oct 29, 2014 5:24 AM in response to tom_eastcoast

    My router is Linksys E2000 Wireless-N Router. As was suggested here later I will try to close all apps when the speed goes down.

  • by Chris Arnold,

    Chris Arnold Chris Arnold Oct 29, 2014 5:37 AM in response to as41
    Level 1 (0 points)
    Oct 29, 2014 5:37 AM in response to as41

    as41,

     

    Still so far so good. And for the router all I did was setup the WiFi and update the firmware. I'm running 2.4ghz and 5Ghz and seems to work fine on all my devices. I'm even getting WiFi in my bedroom (two stories up as the router is in the basement), which I didn't before.

     

    ANd yes my devices I've been checking are: iPad Air 2 WiFi, iPhone 6, a MacBook Pro and a desktop PC. Everything seems to be working fine now. I'll know better on the weekend when I use my iPad for more than a few hours at night.

  • by Rlin5741,

    Rlin5741 Rlin5741 Oct 29, 2014 5:58 AM in response to tom_eastcoast
    Level 1 (0 points)
    Oct 29, 2014 5:58 AM in response to tom_eastcoast

    Someone reported that a drink 855l works, and that is an n900 router.  I tried a dlink dir 510l travel router last night and it held a solid connected (it's an ac750 router).

     

    I noticed something odd this morning - I do appear to hold connection better if I keep Bluetooth turned off.  Last night I appeared to hold a connection for over 3 hours while the iPad slept - much longer than usual - and my only change was to turn off Bluetooth.  It looks like Bluetooth also turns off airdrop.  Not sure if it was a fluke, and it looked like I did not lose wifi until the moment I woke up the device - I had push notifications up to 10min before I woke it up.

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