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Q: iPad Air 2 WiFi Issues

I'm having WiFi connectivity issues on my new iPad Air 2 (WiFi only). I'm having to turn WiFi off and on to reset my connection. Restarting and restoring hasn't fixed the issue.

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Posted on Oct 24, 2014 7:42 PM

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Q: iPad Air 2 WiFi Issues

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  • by Xithus,

    Xithus Xithus Nov 13, 2014 12:04 AM in response to Zender99
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    Nov 13, 2014 12:04 AM in response to Zender99

    Thanks.

     

    Just to confirm I tried my iPad this morning and it's working. Disabling 802.11n worked but it does drop my speed by roughly 50%. I can live with that for now until Apple offer a fix.

  • by DezM,

    DezM DezM Nov 13, 2014 3:52 AM in response to Zender99
    Level 1 (0 points)
    Nov 13, 2014 3:52 AM in response to Zender99

    Well Zender99, that tip is the only suggestion that seems to have worked for me. Disabling "N" on the router allows my iPad Air 2 to remain connected to the Internet, after falling asleep.

     

    So now my streaming of HD content (like Netflix) on my TV will suffer because my new iPad won't play nice with my "N" router. Unbelievable.

  • by tom_eastcoast,

    tom_eastcoast tom_eastcoast Nov 13, 2014 6:59 AM in response to DezM
    Level 1 (0 points)
    Nov 13, 2014 6:59 AM in response to DezM


    Yahoo, I hope I did the right thing.

    I have an iPad2 (2nd Generation) 32GB storage and running out of room so just ordered a new IPad Air 2 128GB Cellular.

    My router is a Asus RT-AC68U 802.11a/b/g/n/ac

    After reading all the issues many of you are having, wish me luck.

  • by brdaykin,

    brdaykin brdaykin Nov 13, 2014 10:09 AM in response to Thatchcote
    Level 1 (0 points)
    Nov 13, 2014 10:09 AM in response to Thatchcote

    No... I'm having issue with an AirPort Extreme and I've seen others with the same. I don't have a solution but from what I've read it doesn't seem to be the router.

  • by brdaykin,

    brdaykin brdaykin Nov 13, 2014 10:10 AM in response to FXDLRIDERNY
    Level 1 (0 points)
    Nov 13, 2014 10:10 AM in response to FXDLRIDERNY

    Just wanted to say thank you for your time.

  • by thejujupetite,

    thejujupetite thejujupetite Nov 13, 2014 10:57 AM in response to escrge1843
    Level 1 (0 points)
    Nov 13, 2014 10:57 AM in response to escrge1843

    I have the same problem. Usually mi ipad air 2 works very fast under my home wifi, but somethimes (quite Always!!!!) safari doesn't upload the pages (it stays still 2 minutes and after appears a page THE SERVER DOESN'T RESPONDE). After 2 minutes the wifi connection returns fast.

    I tried to change the dns using Google and other, my home router is ok..... i tried to change safari with opera mini but the problems are the same.

    Why????????????????? It's not possible that a 600euros ipad works in this bad way! My mom's tablet (android), and our family smartphones (Windows Phone and Android) don't present this connections problems.

     

    Please help.

     

    Forgive me in case my english is not perfect, i'm italian.

    Good evening to everbody

  • by mmk1mmk1,

    mmk1mmk1 mmk1mmk1 Nov 13, 2014 10:58 AM in response to brdaykin
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    Nov 13, 2014 10:58 AM in response to brdaykin

    I am disturbed by all the people that are buying and installing new routers. I just went through a major amount of work getting my new router installed before I bought the iPad Air 2. All of my many pieces of equipment on the router work just fine. My iPad 2, iPhone 5, Apple 100, Sony Vaio Laptop, HP Photosmart Printer, Samsung Smart TV and Denon Receiver.

     

    Apple needs to fix the problem. Apple support suggested that I turn in the new iPad Air 2 for another iPad Air 2. Are they kidding? It is a lot of work to get an iPad setup. Why would I want to do that again when others have had the same WiFi drop problem when they exchanged their iPad Air 2 for a new one.

  • by Thatchcote,

    Thatchcote Thatchcote Nov 13, 2014 11:20 AM in response to mmk1mmk1
    Level 3 (615 points)
    Nov 13, 2014 11:20 AM in response to mmk1mmk1

    IIf you've backed up your iPad, it will be very quick and easy to set up a new one.  But I doubt this is your problem.

     

    it you have the strength to read through this thread, you'll see the problem is nearly always the router.  A new Apple router will most likely solve your problem, that is if you allow it to set up to default mode.  If you start messing with it, your problem may reappear.

  • by Thatchcote,

    Thatchcote Thatchcote Nov 13, 2014 11:24 AM in response to brdaykin
    Level 3 (615 points)
    Nov 13, 2014 11:24 AM in response to brdaykin

    DDid you just plug and play with your Airport Extreme or did you make adjustments?  Mine that is several years old works just fine.

     

    HAve you tried uninstalling apps to see if one/some are causing problems.

     

    There is no way that Apple has made a new product that is incompatible with its own routers!  Call customer service.

  • by fboss,

    fboss fboss Nov 13, 2014 11:25 AM in response to Thatchcote
    Level 1 (0 points)
    Nov 13, 2014 11:25 AM in response to Thatchcote

    >> it you have the strength to read through this thread, you'll see the problem is nearly always the router

     

    This thread doesn't prove the issue is in the router at all.

  • by Thatchcote,

    Thatchcote Thatchcote Nov 13, 2014 11:27 AM in response to fboss
    Level 3 (615 points)
    Nov 13, 2014 11:27 AM in response to fboss

    NNo, a scientific study has not been done, but those who bought a new router solved their problems.  That's good enough for me.  Perhaps you just prefer to rant...

  • by ClaireLeia,

    ClaireLeia ClaireLeia Nov 13, 2014 11:32 AM in response to Thatchcote
    Level 1 (0 points)
    Nov 13, 2014 11:32 AM in response to Thatchcote

    I bought a new router, a cisco ea 3500, and my ipad air 2 still have wifi connectivity problems ! i just send my ipad air 2 to apple, and i wonder what i will do when it will be returned to me

  • by fboss,

    fboss fboss Nov 13, 2014 11:35 AM in response to Thatchcote
    Level 1 (0 points)
    Nov 13, 2014 11:35 AM in response to Thatchcote

    It's indeed very unscientific. It the Air 2 is not compatible with 50% of the routers, it's a big deal .

  • by Thatchcote,

    Thatchcote Thatchcote Nov 13, 2014 11:38 AM in response to fboss
    Level 3 (615 points)
    Nov 13, 2014 11:38 AM in response to fboss

    I Don't think this is the case.  If it were. It would cause far more press than the "bending iPhone" hysteria did.  Interesting that all that nonsense has disappeared...

  • by FXDLRIDERNY,

    FXDLRIDERNY FXDLRIDERNY Nov 13, 2014 11:46 AM in response to mmk1mmk1
    Level 1 (0 points)
    Nov 13, 2014 11:46 AM in response to mmk1mmk1

    Likewise I agree with you, sir about this not having ANYthing to do with routers per se....

     

    Another iPad Air 2 will NOT fix this.. been there done that...

     

    I have been in REGULAR contact with an amazing Apple Senior Advisor who has taken this seriously and we have done all sorts of logging and diagnostics for her to compile for Engineering to evaluate.  I do trust her, with all the hours and several phone calls we have had.  

     

    The report is being submitted as of yesterday.

     

    My main concern is that I (and all of you) would want to know if it's hardware or software.  If the latter, we are OK in the wait, but if the former, then I'm dumping device back to Apple until they straighten this out.

     

    J

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