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Q: iPad Air 2 WiFi Issues

I'm having WiFi connectivity issues on my new iPad Air 2 (WiFi only). I'm having to turn WiFi off and on to reset my connection. Restarting and restoring hasn't fixed the issue.

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Posted on Oct 24, 2014 7:42 PM

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Q: iPad Air 2 WiFi Issues

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  • by mkjsdad,

    mkjsdad mkjsdad Jan 6, 2015 7:03 PM in response to escrge1843
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    Jan 6, 2015 7:03 PM in response to escrge1843

    I MAY have resolved the WIFI dropping issue, at least with mine.

     

    Products

    iPad Air 2 64GB WiFi only

    Apple Airport Extreme AC Router.

     

    I had the same issues as everyone else. The WiFi would continually drop in and out. I looked into the configuration and decided to change the

    channels on both the 2.4 and 5 Mhz bands. They were set to Automatic. I set them too manual and chose channels other then the ones that automatic had chosen

    (I made note of what they were). I updated the router after making the changes and I have to say that I have not had the WiFi drop on my iPad once since then.

    It has been nearly 24 hours now. I don't know if this will for everyone but it definitely seems to have done the trick for me.

     

    Good Luck

    Mike B

  • by leo.opes78,

    leo.opes78 leo.opes78 Jan 10, 2015 4:36 AM in response to escrge1843
    Level 1 (0 points)
    Jan 10, 2015 4:36 AM in response to escrge1843

    Mine gets worse. The wifi keeps going on and off like all the time, even when I'm using the iPad. Sometimes it will go off and won't get back on until I go and manually do it. And when that happens I even have to enter my wifi password. Wasn't it supposed to connect automatically? That's sooooo frustrating. Hope Apple fixes that soon.

  • by Shockvalue1,

    Shockvalue1 Shockvalue1 Jan 17, 2015 5:47 PM in response to escrge1843
    Level 1 (0 points)
    Jan 17, 2015 5:47 PM in response to escrge1843

    When the Wifi drops out does the Wifi button in settings turn off by itself?  Or does the Wifi button still show as activated?

  • by mkjsdad,

    mkjsdad mkjsdad Jan 17, 2015 6:20 PM in response to Shockvalue1
    Level 1 (0 points)
    Jan 17, 2015 6:20 PM in response to Shockvalue1

    The WiFi button stays on when wifi drops out

  • by fredfrombellmawr,

    fredfrombellmawr fredfrombellmawr Jan 18, 2015 6:02 AM in response to mkjsdad
    Level 1 (0 points)
    Jan 18, 2015 6:02 AM in response to mkjsdad

    I solved it too. Exchange your iPad for a new one.  I tried everything for weeks and the problem would keep happening.  I returned and exchanged it and everything is fine with the new one.  They won't admit the problem on phone or in store but there must be a large batch of iPads with this problem.

  • by ipad_linksys,

    ipad_linksys ipad_linksys Jan 18, 2015 2:37 PM in response to fredfrombellmawr
    Level 1 (0 points)
    Jan 18, 2015 2:37 PM in response to fredfrombellmawr

    Solution for "Linksys Smart Wi-Fi" users

     

    1. Install the "Linksys Smart Wi-Fi" app from the Apple apps store

    2. Open the "Linksys Smart Wi-Fi" app

    3. Press the down arrow at bottom of page

    4. Go to Router Settings > Wireless

    5. Open any of the listed connections

    6. Edit the connection as follows:

        a. Set Network mode to "Mixed"

        b. Set Channel Width to "Auto"

        c. Set Channel to "Auto"

    7. Edit the other connections in a similar way

  • by ipad_linksys,

    ipad_linksys ipad_linksys Jan 18, 2015 2:39 PM in response to escrge1843
    Level 1 (0 points)
    Jan 18, 2015 2:39 PM in response to escrge1843

    Solution for "Linksys Smart Wi-Fi" users

     

    1. Install the "Linksys Smart Wi-Fi" app from the Apple apps store

    2. Open the "Linksys Smart Wi-Fi" app

    3. Press the down arrow at bottom of page

    4. Go to Router Settings > Wireless

    5. Open any of the listed connections

    6. Edit the connection as follows:

        a. Set Network mode to "Mixed"

        b. Set Channel Width to "Auto"

        c. Set Channel to "Auto"

    7. Edit the other connections in a similar way

  • by Solidus_,

    Solidus_ Solidus_ Jan 20, 2015 5:19 AM in response to escrge1843
    Level 1 (0 points)
    Jan 20, 2015 5:19 AM in response to escrge1843

    iPad Air 2's wifi performance is a total disaster. If Apple doesn't fix it soon, I will have to switch to an Android tablet, which is something I never ever thought I would even consider. I'm not even saying what I will think and write about it if it turns out not to be fixable software update-wise.

  • by fredfrombellmawr,

    fredfrombellmawr fredfrombellmawr Jan 20, 2015 4:33 PM in response to Solidus_
    Level 1 (0 points)
    Jan 20, 2015 4:33 PM in response to Solidus_

    I was ready to do the same thing going crazy trying to fix the issues for weeks.  I ended up exchanging the ipad air 2 for a new one and haven't had any problems.  They try to make you feel like your imagining the problems when there are obviously a batch of ipads out there that are messed up.

  • by podstarter,

    podstarter podstarter Jan 21, 2015 3:08 PM in response to escrge1843
    Level 1 (0 points)
    Jan 21, 2015 3:08 PM in response to escrge1843

    I took my iPad Air 2 to the Apple Store. I explained the WiFi issue, the guy noted the serial number and came back a minute later saying that they will just swap it for a new iPad. The issue appeared to be familiar to them, going by the way they handled everything. Looks like Apple are just quietly replacing these iPads that have some hardware weirdness going on.

  • by Delracman2002,

    Delracman2002 Delracman2002 Jan 24, 2015 6:33 PM in response to Thatchcote
    Level 1 (0 points)
    Jan 24, 2015 6:33 PM in response to Thatchcote

    I was worried I was the only one with issues, but I'm glad I'm not. I've restarted my iPad 4 times today and turned off and turned back on Wifi. I have the Air 2 16 gb WiFi model. We have a Linksys router, which may be the cause of the issue based on other people's comments. The router is over 10 years old and doesn't have the best connection but usually I can still watch Youtube videos in 720p, whereas I can't even watch in 144p at the moment. The issue just started a few days ago. My iPad came with iOS 8.0.2, and as soon as I set it up I upgraded to 8.1, and I've had no issues until now. Maybe the router's just being funky today (that happens sometimes) but I'm just glad other people are having the same issue.

  • by Muminek,

    Muminek Muminek Jan 26, 2015 5:16 PM in response to escrge1843
    Level 1 (0 points)
    Jan 26, 2015 5:16 PM in response to escrge1843

    So it's happened to me, too. i lost a wifi connection on my iPad air 2 that is less than a month old. I'm so disappointed. It's not the first time that I'm having serious issues with Apple products. I tried all the above fixes and nothing worked. My iPad sometimes sees nearby wifi networks and sometimes it doesn't. Sometimes sees only some of them. but it's never able to connect to any of them. other devices work (including my iPhone 6 and iMac) so it's not a router's fault.

  • by ConEng,

    ConEng ConEng Jan 26, 2015 5:31 PM in response to Muminek
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    Jan 26, 2015 5:31 PM in response to Muminek

    Just change the iPad, this is the only solution.

  • by fredfrombellmawr,

    fredfrombellmawr fredfrombellmawr Jan 27, 2015 5:37 AM in response to Muminek
    Level 1 (0 points)
    Jan 27, 2015 5:37 AM in response to Muminek

    I Wrote on here several times. Me and some others have gone through these problems every which way. YOU HAVE TO EXCHANGE THE IPAD! It's the only way.

  • by leo.opes78,

    leo.opes78 leo.opes78 Jan 27, 2015 6:05 AM in response to escrge1843
    Level 1 (0 points)
    Jan 27, 2015 6:05 AM in response to escrge1843

    Surprisingly, my iPad seems OK now and I didn't have to do anything. Go figure.

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