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Q: iPad Air 2 WiFi Issues

I'm having WiFi connectivity issues on my new iPad Air 2 (WiFi only). I'm having to turn WiFi off and on to reset my connection. Restarting and restoring hasn't fixed the issue.

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Posted on Oct 24, 2014 7:42 PM

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Q: iPad Air 2 WiFi Issues

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  • by Jeff Goldman,

    Jeff Goldman Jeff Goldman Mar 10, 2015 4:21 PM in response to Thatchcote
    Level 1 (5 points)
    Mar 10, 2015 4:21 PM in response to Thatchcote

    I have an iPad Air 2, an iPad Air, and an Airport Express all of which are updated to the most recent software/firmware.  Issue still happens to me with both Ipads, although setting specific channels on the Airport Express seems to help (as opposed to letting it assign one).

     

  • by Jonavin,

    Jonavin Jonavin Mar 11, 2015 1:50 PM in response to escrge1843
    Level 1 (10 points)
    Mar 11, 2015 1:50 PM in response to escrge1843

    I've tried just about everything. I've even got a hardware swap and the problem still persists with the latest firmware 8.2. Keep in mind I have multiple iPads (gen 1, 3, mini, mini retina, Air 2), iPod 5th gen, iPhone 5 as well as PCs, MacBook and other wifi devices. None are having this problem but my iPad Air 2.

     

    What does work?  I set my wifi router MTU to 1400 and the problem goes away. Put it back to 1500, and the problem comes back. Repeatable. Does not seem to affect my other devices with this settings.  My router is the NetGear R7000 Nighthawk.

  • by Nutcutlets,

    Nutcutlets Nutcutlets Mar 15, 2015 8:29 PM in response to escrge1843
    Level 1 (0 points)
    Mar 15, 2015 8:29 PM in response to escrge1843

    I bought my Air 2 in Bangkok in late January it worked fine up until last week or so and is now driving me insane, basically it drops my home Wifi constantly, with every individual click of a link or entry of a new URL. Reading a newspaper online is becoming rather tedious, using the silly* thing is becoming tedious.

     

    The icon stays on but i'm not connected basically you need to drag up the swipe menu turn off and then on again and then click on the URL and press go just to open a page...Hating it I have to say. I've tried a couple of the resets, renewed the lease whatever that is and done the 8.8.8.8 thing, none of which i understand but none of them have produced a stable useable iPad for me yet.

     

    Sadly it's not something I can easily fix as I live in Laos PDR and trips to Bangkok aren't just around the corner...

     

    Including the 100$ cover it cost me the best part of 850 bucks...

     

    Not happy at all.

     

    Are Apple aware that there are 40 pages of complaints like this on here? Is there a software problem or should I just dash the useless* thing at the wall?

     

    ( edit the words silly* and useless* have been edited in because apparently the use of language in the USA has become so controlled that i'm now sure fascism is alive and well... I didn't swear at all but ...  HEY APPLE... I aint happy!! Sort my iPad out!)

  • by rubioscuro,

    rubioscuro rubioscuro Mar 22, 2015 9:04 PM in response to Nutcutlets
    Level 1 (0 points)
    Mar 22, 2015 9:04 PM in response to Nutcutlets

    I was hiving connectivity issues using my I pad 2, my home WiFi network was getting disconnected, sometimes when it was connected I did not have internet access, I usually connected my I pad to my phone that has Internet service using the personal hotpots settings on my iPhone, and was the only time I had reliable connection on the iPad, I was frustrated. I have software version 7.1(11D167), yesterday I tried changing the DNS directly on the WiFi connection of my home on my iPad Settings/Wi-Fi/My Internet connection/DNS(just type it straight there), for a public DNS 208.67.22.22, 208.67.22.220 and so far is working great with no disconnection for about 24 hours. I hope this helps some of you.

  • by MrM3000,

    MrM3000 MrM3000 Mar 24, 2015 1:08 PM in response to escrge1843
    Level 1 (4 points)
    Mar 24, 2015 1:08 PM in response to escrge1843

    My issue is similar, but does not occur as much as it does for some posters here.  It seems to happen most often when I go from my work WiFi to my home's and when I close the smart cover and open it again after a few minutes, but the strange thing is that when the iPad's wifi starts acting up my whole network stalls - meaning all devices lose access.  Then I have to power cycle everything, iPhone, iPad, modem, router, VoIP system, the whole thing.  This never used to happen until I introduced the iPad into the equation.  I've an iPad Air 2 64GB (no cell) and an iPhone 5S, which works with no issues except when the iPad throws the network out of whack at home, both on iOS 8.2.

  • by PatrickJud,

    PatrickJud PatrickJud Mar 25, 2015 7:05 AM in response to escrge1843
    Level 1 (0 points)
    Mar 25, 2015 7:05 AM in response to escrge1843

    Same in Switzerland. In our Company i'm the Leader of the IT-department. We use a lot of Apple-Products starting with "iPad 1" up to "iPad Air 2" also we are using iPhones starting with "Phone 4" up to "iPhone 6" on all "iPad Air 2" we hat the same Problem (only "iPad Air 2"). If we use the 4G technology all works fine. Starting WiFi it works until the Devics falls asleep. After that all "iPad Air 2" have connection-problems (means not a disconnect, but rather the Speed falls down from 50'000kpbs to about 20kpbs).

     

    Our local Apple-Reseller told me there will be a fix in february 2015, neither there is no solution until now. If Apple won't get it work we seem to be forced to switch back to Andriod. We had never problems with.

  • by GuzmanSoldier,

    GuzmanSoldier GuzmanSoldier Apr 6, 2015 2:21 PM in response to escrge1843
    Level 1 (0 points)
    Apr 6, 2015 2:21 PM in response to escrge1843

    All,

         I've had this same issue with both my IPAD Air 2 and my Iphone 6 plus. However I resolved this on my Netgear Nighthawk R8000, by removing the " Smart Connect - One Wireless Network Name (SSID) for both 5GHz radios " option, renaming the both of my 5GHz SSID's and now my IPAD and Iphone are running flawlessly. I hope this helps !!!

  • by Rooneyms,

    Rooneyms Rooneyms Apr 9, 2015 6:59 PM in response to escrge1843
    Level 1 (0 points)
    Apr 9, 2015 6:59 PM in response to escrge1843

    I have been having this problem now for about 6 or 7 months, since one of the updates.  I see a lot of folks say it is the modem but I lived in one house and had a new Comcast modem.  Moved to another house and have a Windstream modem, happens.  Happens at the office, happens at the fitness center and happens when I use my phone hotspot.  It has gotten worse these past 5 days or so.  Before I would reboot my Ipad and it would connect, then I began having to turn the airplane mode off and on and reboot and it would work.  Lately, I have started resetting the network settings on the Ipad and about every 5th reboot, it connects...but not for long.  It is getting very annoying and ruining my productivity.

  • by Stringray,

    Stringray Stringray Apr 14, 2015 4:12 AM in response to escrge1843
    Level 1 (5 points)
    Desktops
    Apr 14, 2015 4:12 AM in response to escrge1843

    I'm also having problems. I have a Netgear WNDR9700 wireless router (with DD-WRT running on it). The ipad Air 2 is the only device that constantly exhibits connection problems. Especially failed connections on YouTube videos in the YouTube app, but also while viewing web pages in Safari. Sometimes, when I'm at other people's houses it works fine. And sometimes it just fails. It really looks like a problem with certain wireless chipsets/routers. Apple fix it!

  • by Stringray,

    Stringray Stringray Apr 14, 2015 1:43 PM in response to Stringray
    Level 1 (5 points)
    Desktops
    Apr 14, 2015 1:43 PM in response to Stringray

    So today I bought a Netgear R7000 (Nighthawk AC1900) Wi-Fi router. According to some posts in this topic this router is incompatible with the iPad Air 2, but I wanted to try it for myself. It is one of the better routers currently available and it also supports DD-WRT firmware, which I intend to install on it.

     

    I just did a standard out-of-the-box setup and it seems to work just fine. My iPad Air 2 doesn't drop connections anymore and both Netflix and YouTube video streams work without problems. I'll test it some more and report back, but so far no issues.

  • by Sovithyea,

    Sovithyea Sovithyea Apr 15, 2015 10:06 PM in response to Stringray
    Level 1 (5 points)
    Apr 15, 2015 10:06 PM in response to Stringray

    TRy changing DNS for that particular wifi to 8.8.8.8 and restart the device.

  • by Sovithyea,

    Sovithyea Sovithyea Apr 15, 2015 10:10 PM in response to as41
    Level 1 (5 points)
    Apr 15, 2015 10:10 PM in response to as41

    TRy changing DNS for that particular wifi to 8.8.8.8 and restart the device or simply go to this link to see how to fix this issue http://appletoolbox.com/2014/10/ipad-air-2-wi-fi-problems-fix/

  • by MrM3000,

    MrM3000 MrM3000 Apr 16, 2015 6:35 AM in response to Sovithyea
    Level 1 (4 points)
    Apr 16, 2015 6:35 AM in response to Sovithyea

    Yeah, Sovithyea, try changing the DNS or restart the device on a public wifi.  Let me know how that goes. 

  • by rulovideo,

    rulovideo rulovideo Apr 21, 2015 9:29 PM in response to escrge1843
    Level 1 (0 points)
    Apr 21, 2015 9:29 PM in response to escrge1843

    I discovered that setting my router as G or N only mode (instead of  b/g/n mixed) fixed my wifi problems.

    Try that out and let me know.

  • by european-sk-irl,

    european-sk-irl european-sk-irl May 3, 2015 1:18 PM in response to escrge1843
    Level 1 (0 points)
    May 3, 2015 1:18 PM in response to escrge1843

    For the start I have to say that I was not one of those "STRICTLY ONLY IOS" or "STRICTLY & ONLY ANDROID" people. I owed iphone 4 for few years and then I swaped to Galaxy s4. Few weeks ago I bought Ipad Air 2 and since that moment I have only had problems with it. Wifi is disaster. It brings back the old wounds I had with iphone when calls had been constantly dropping. Thats it for me. Apple just lost one future customer. I am done. I ll stick with Android. After years of using both platforms I can say that Android have never let me down! ! !

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