Can't view terms & conditions in app store when trying to update apps

Question

Level 1

23 points

Can't view terms & conditions in app store when trying to update apps

When trying to update my apps, I get a notification that says:

iTunes Terms & Conditions Have Changed

Before you can proceed you must read & accept the new Terms & Conditions

I am given the options "Cancel" and "OK". Upon clicking "OK", however, the Terms & Conditions do not show up. Instead, I am just back at the screen that shows my available updates.

Please note that this issue is different from other issues that say they cannot update apps because of this pop-up; their situation is that the Terms & Conditions show, and they are given an option to accept the Terms & Conditions, but upon doing so and trying to update the apps again, they are prompted with the same message. I am completely unable to view the Terms & Conditions entirely.

This may or may not have to do with another minor issue I'd been experiencing where certain applications do not allow me to switch to or from the application. For example, whenever I receive a text notification pop-up, clicking "View" or "Reply" will simply close the window but it will remain on the window that I am currently on and will not switch to the text messaging app. This also seems to be the case when a notification occurs in the notification center and upon clicking on the notification, nothing happens. This only happens to select applications, not all of them.

I am currently running on iOS 6.1.3 on a 16GB iPhone 5 with Verizon Wireless as my provider.

iPhone 5, iOS 6.1.3

Posted on Oct 25, 2014 12:13 AM

Reply

Answer 1

Jan 5, 2015 3:56 AM in response to Zrizt

I agree with you. I have just encountered the exact same problem and it's frustrating. It's a bug.

Opening iTunes didn't solve the issue in my case.

Here's a description of the problem and the solution I found:

Problem

1. Opened the App store

2. Logged into my account

3. Clicked on the download link for the app in question — was presented with the dialogue that I should accept the terms and conditions etc — and pressed OK.

4. Nothing happens. Repeated step 3 many times but nothing happened.

Solution

1. Quit App store

2. Launch App store again and repeat step 3 above.

3. The terms and conditions will appear on the screen for you to accept and you can then proceed with your download/purchase.

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Answer 2

Duskil

Level 1

0 points

Oct 30, 2015 5:49 AM in response to Zrizt

I had the same issue. I'm also guessing that you may be unable to access the App Store.

Here's the solution I found:

1. Go to Settings, ITunes & App Store,

2. Select "Apple ID: <id_name>",

3. Select "View Apple ID",

4. Enter password.

5. Update an app as before and you will be presented with the new terms and conditions which you can now accept.

It seems that you need to synchronise the account credentials stored on your device with those in the App Store.

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Answer 3

Dah•veed

Level 9

66,541 points

Oct 25, 2014 12:23 AM in response to Zrizt

Sometimes more can be accomplished through iTunes on a Mac or PC. If your have one, open iTunes, view your account details. If there is an updated Terms to which you need to agree they should pop up there.

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Answer 4

Aug 14, 2016 8:42 PM in response to Duskil

I just tried that and was able to accept the t &c- but then it brought me back to the app store and stuck on the 73 pages of terms and conditions again and wouldn't let me proceed

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Answer 5

Ruthes

Level 1

13 points

Sep 22, 2016 1:23 AM in response to pingin888

thanks for the suggestion. It didn't work for me with attempting to obtain a new app. I am having the same problem for a new app I am trying to download.

Reply

Answer 6

Zrizt Author

Level 1

23 points

Oct 26, 2014 12:09 AM in response to Dah•veed

I'd rather solve the issue at hand than to find a workaround. I feel as though this isn't supposed to happen; I don't know anyone else with this problem.

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