iTunes not recognizing iPod Classic 6th Gen

Question

iTunes not recognizing iPod Classic 6th Gen

Hi, here's hoping somebody can help with this problem.

My iPod has 105GB of music on it and it works fine but within the last few days has kept requesting me to run a disk check to fix files which I've done but it does not connect to iTunes.

After running disk check it reports that files are fixed but clicking on details, it reports that volume created on 15/09/2014 refers to a disk that appears to be a non-windows XP disk!

I would certainly appreciate some help in trying to sort this problem out.

With thanks, Brian.

iPod classic, Windows Vista

Posted on Oct 25, 2014 7:14 AM

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Answer 1

jeremy_v

Community Specialist

Oct 28, 2014 6:46 AM in response to brianfrombourne end

Hi brianfrombourne end,

Thanks for visiting Apple Support Communities.

It sounds like your iPod is working but is not recognized by iTunes or your computer.

I recommend starting with these two articles to troubleshoot the issue:

From:

iPod not appearing in iTunes

These articles have a lot of good steps that can help, whether your iPod is not showing up in iTunes or Windows.

Best Regards,

Jeremy

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Answer 2

Oct 29, 2014 3:51 AM in response to jeremy_v

Hi jeremy_v,

Thanks for your reply and advice but I have already worked through all suggested steps, even to the point of uninstalling/reinstalling iTunes. I think that for whatever reason, iTunes is just not recognising my iPod because of some software problem, something to do with the fact that iTunes is now saying that the disk is a non - windows XP disk and I just can't get my head round this! This problem manifested itself in version 11, so it cannot be attributed to version 12!!

In all other respects, both iTunes and iPod are functioning quite normally so I'll just have to be content with the situation and hope the problem goes away as quickly as it came.

Many thanks,

Brian

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Answer 3

jeremy_v

Community Specialist

Oct 29, 2014 10:28 AM in response to brianfrombourne end

Hi Brian,

Thank you for your reply.

Due to the nature of your issue, you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

Best Regards,

Jeremy

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Answer 4

Nov 1, 2014 3:33 PM in response to jeremy_v

Hi jeremy,

To conclude, have managed to work out what was going wrong, some of the iPod's files were corrupted and eventually I was able to run chkdsk from a Command Prompt as an administrator.

Once again Jeremy, many thanks for your interest and advice.

Brian

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Answer 5

jeremy_v

Community Specialist

Nov 4, 2014 10:54 AM in response to brianfrombourne end

Hi Brian,

Thank you for letting us know your solution. I'm glad to hear that it's resolved.

Cheers,

Jeremy

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