Thanks Allan. I have done as you suggested. I only installed AV software (Avast) yesterday (which found and zapped some malware for ads, no difference in speeds notice) and have never downloaded any "clean up your mac" programs. I always update the software with Software Update, apart from updates to things I don't use, e.g. iPhone, iPhoto, Mail, etc.
Regards.
Problem description:
MS office running very slowly, Word and Entourage especially.
EtreCheck version: 2.2 (132)
Report generated 7/24/15, 1:33 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
Mac mini (Late 2012) (Technical Specifications)
Mac mini - model: Macmini6,1
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000
E201W 1600 x 900 @ 60 Hz
SMB2240W 1680 x 1050 @ 60 Hz
System Software: ℹ️
OS X 10.10.4 (14E46) - Time since boot: 2:59:32
Disk Information: ℹ️
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (385.61 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple, Inc. Keyboard Hub
Macally Peripherals Macally Optical iceMouse
Apple, Inc Apple Keyboard
Research In Motion, Ltd. BlackBerry
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.10) [Click for support]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.0 - SDK 10.10) [Click for support]
/Library/Extensions
[loaded] com.BlackBerry.driver.USBCDCNCM (1.0.10 - SDK 10.7) [Click for support]
[loaded] com.rim.driver.BlackBerryUSBDriverInt (2.2.7 - SDK 10.7) [Click for support]
[loaded] com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.18 - SDK 10.8) [Click for support]
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) [Click for support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) [Click for support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) [Click for support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) [Click for support]
Problem System Launch Agents: ℹ️
[killed] com.apple.AirPlayUIAgent.plist
[killed] com.apple.bird.plist
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.cloudd.plist
[killed] com.apple.cloudphotosd.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.EscrowSecurityAlert.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.Maps.pushdaemon.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.photolibraryd.plist
[killed] com.apple.rcd.plist
[killed] com.apple.SafariNotificationAgent.plist
[killed] com.apple.sbd.plist
[killed] com.apple.security.cloudkeychainproxy.plist
16 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.awdd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.icloud.findmydeviced.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.tccd.system.plist
[killed] com.apple.wdhelper.plist
[killed] com.apple.xpc.smd.plist
[running] com.seagate.TBDecorator.plist [Click for support]
9 processes killed due to memory pressure
Launch Agents: ℹ️
[running] com.avast.secureline.update-agent.plist [Click for support]
[loaded] com.avast.secureline.userinit.plist [Click for support]
[running] com.avast.update-agent.plist [Click for support]
[loaded] com.avast.userinit.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.rim.BBLaunchAgent.plist [Click for support]
[running] com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist [Click for support]
[running] com.rim.PeerManager.plist [Click for support]
[running] com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.avast.init.plist [Click for support]
[loaded] com.avast.secureline.init.plist [Click for support]
[loaded] com.avast.secureline.uninstall.plist [Click for support]
[failed] com.avast.secureline.update.plist [Click for support]
[loaded] com.avast.uninstall.plist [Click for support]
[loaded] com.avast.update.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[running] com.rim.BBDaemon.plist [Click for support]
[not loaded] com.rim.nkehelper.plist [Click for support]
[running] com.rim.tunmgr.plist [Click for support]
[running] com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
[failed] com.amazon.cloud-player.plist [Click for support] [Click for details]
[running] com.amazon.music.plist [Click for support]
[loaded] com.avast.home.userinit.plist [Click for support]
[failed] com.avast.secureline.home.userinit.plist [Click for support]
[failed] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support] [Click for details]
[failed] Epolife.download.plist [Click for support] [Click for details]
[loaded] Epolife.ltvbit.plist [Click for support]
[failed] Epolife.update.plist [Click for support] [Click for details]
[failed] Javeview.update.plist [Click for support] [Click for details]
[failed] Totiteck.download.plist [Click for support] [Click for details]
[loaded] Totiteck.ltvbit.plist [Click for support]
[failed] Totiteck.update.plist [Click for support] [Click for details]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Skype Application (/Applications/Skype.app)
Skype UNKNOWN (missing value)
Safari Application (/Applications/Safari.app)
iTunes Application (/Applications/iTunes.app)
Microsoft Word Application (/Applications/Microsoft Office 2008/Microsoft Word.app)
Microsoft Entourage Application (/Applications/Microsoft Office 2008/Microsoft Entourage.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Scorch: Version: 6.2.0 [Click for support]
AmazonMP3DownloaderPlugin101749: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 [Click for support]
JavaAppletPlugin: Version: Java 7 Update 45 Check version
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
npNASAEyes: Version: NASAEyes_x86_64 1.0.0.0 - SDK 10.6 [Click for support]
Google Earth Web Plug-in: Version: 7.1 [Click for support]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 113.63 GB
Destinations:
Seagate Slim Drive [Local]
Total size: 499.97 GB
Total number of backups: 34
Oldest backup: 2015-03-06 13:23:45 +0000
Last backup: 2015-07-23 16:11:50 +0000
Size of backup disk: Adequate
Backup size 499.97 GB > (Disk used 113.63 GB X 3)
Top Processes by CPU: ℹ️
38% Microsoft Word
9% com.avast.daemon
6% syslogd
2% WindowServer
2% com.apple.WebKit.WebContent(12)
Top Processes by Memory: ℹ️
602 MB com.apple.WebKit.WebContent(12)
481 MB kernel_task
123 MB softwareupdated
106 MB Safari
82 MB Skype
Virtual Memory Information: ℹ️
48 MB Free RAM
3.95 GB Used RAM
24 MB Swap Used
Diagnostics Information: ℹ️
Jul 24, 2015, 11:15:18 AM /Library/Logs/DiagnosticReports/Microsoft Word_2015-07-24-111518_[redacted].hang
Jul 24, 2015, 10:28:29 AM Self test - passed
Jul 23, 2015, 05:37:43 PM /Library/Logs/DiagnosticReports/SophosAVAgent_2015-07-23-173743_[redacted].cras h
Jul 23, 2015, 04:51:03 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Image Capture Extension_2015-07-23-165103_[redacted].crash
Jul 23, 2015, 02:28:12 PM /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-07-23-142812_[r edacted].crash
Jul 22, 2015, 02:03:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/AppYM_2015-07-22-140305_[redac ted].crash
Jul 22, 2015, 02:03:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/AppSO_2015-07-22-140305_[redac ted].crash
Jul 22, 2015, 02:01:20 PM /Users/[redacted]/Library/Logs/DiagnosticReports/AppSO_2015-07-22-140120_[redac ted].crash
Jul 22, 2015, 02:01:20 PM /Users/[redacted]/Library/Logs/DiagnosticReports/AppYM_2015-07-22-140120_[redac ted].crash
Jul 22, 2015, 01:56:38 PM /Users/[redacted]/Library/Logs/DiagnosticReports/AppYM_2015-07-22-135638_[redac ted].crash
Jul 17, 2015, 03:22:45 PM /Library/Logs/DiagnosticReports/Kernel_2015-07-17-152245_[redacted].panic [Click for details]
Jul 22, 2015, 01:56:38 PM /Users/[redacted]/Library/Logs/DiagnosticReports/AppSO_2015-07-22-135638_[redac ted].crash