HT5593: Apple ID: About two-step verification and SMS
Learn about Apple ID: About two-step verification and SMS
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Helpful answers
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Oct 25, 2014 2:38 PM in response to John Komarby sberman,Are you using your iPhone 5S as your trusted device to receive the SMS message at the same time you are trying to recover the very same iPhone? I'm not sure that works! I suggest if this is the case you try a different second-step in your verification. If you don't have another trusted device, then use the recovery key.
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Oct 25, 2014 2:59 PM in response to Sooner Alby John Komar,Thanks. Tried reset and it didn't fix it.
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Oct 25, 2014 3:08 PM in response to sbermanby John Komar,Thanks for your reply but I am not trying to do a recovery. All I am trying to do is set up two step verification for my Apple account. To do that you have to specify a trusted device that can receive SMS messages. I tried to get it to send the code to my iPhone so I could use it as my trusted device but my iPhone will not receive the code. Yet my iPhone can receive text messages from other cell phones. So then I used my friend's Android cell phone as my trusted device and the text message with the verification code from Apple went right through to that phone. So I am wondering why it doesn't work with my iPhone, especially since it seems to be able to receive other messages, yet it works with my friend's phone. I am wondering if I have some preference in my iPhone's settings set up wrong.
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Oct 25, 2014 3:14 PM in response to John Komarby sberman,Ah, I understand, thanks for the clarification.
You said: "... my iPhone can receive text messages from other cell phones." Are at least some of these cell phones non-Apple devices? If not, it could be that you can receive iMessages but not SMS text messages. In this case (if you have not tested receiving a text message from a non-Apple cell phone), contact your cellular carrier and make sure you are set up to receive SMS messages.
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Oct 25, 2014 3:36 PM in response to sbermanby John Komar,I can get text messages on my iPhone from both Apple and non Apple devices. My just received an SMS message from my friend's LG phone. I also tried sending an SMS message from Skype to my iPhone and it went through as well. The only message I can't receive apparently is from Apple's two step verification website.
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Oct 25, 2014 3:43 PM in response to John Komarby sberman,Have you used the correct international code in listing your telephone number?
For example, in the U.S., you should list the telephone number as +1 (xxx) yyy-zzzz.
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Nov 6, 2014 3:31 PM in response to John Komarby jjk9,Did you ever get this to work? I did the two-step verification setup without any problem however, now that I upgraded to Yosemite it is asking me to verify again and now I don't receive any sms from Apple. I have tried all the suggestions that I have read here in the support pages: toggling messages on and off, making sure there is a check mark beside the primary email associated with the account, all kinds of reset, etc. nothing works. Somewhere in the pipeline the sms message is not coming through. I still have the original message saved with the original code from a +44 number. It seems as though something has changed in the manner in which the sms messages are sent and/or received. Has anyone been able to solve this?? I'm being locked out of my own account.
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Nov 6, 2014 3:53 PM in response to jjk9by jjk9,Also, I read this on one of the Apple Support Documents:
How do I use Find My iPhone notifications to receive verification codes?
Find My iPhone notifications can be used to receive verification codes on any iOS device with Find My iPhone turned on.
How indeed do you do this? It isn't clear at all. It just says that you can use your "Find My iPhone" notifications to receive the verification codes. But how?
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Nov 6, 2014 3:57 PM in response to jjk9by sberman,It seems totally clear to me!
Just as you can send a sound using Find My iPhone to an Apple device that has it turned on, so you can have a verification code sent to the same device.
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Nov 6, 2014 4:07 PM in response to sbermanby jjk9,Indeed it is clear in its intention but not in how to do it. When I sign in to Manage Your Apple ID I don't see the option of send the verification code via Find My iPhone.
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Nov 6, 2014 4:14 PM in response to jjk9by sberman,Correct - you are not told "how" the notification is to be sent (e.g., Find My iPhone).
You are simply told what device(s) are capable of receiving the notification.
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Apr 4, 2015 6:37 PM in response to sbermanby humanengr,Apple ID: About two-step verification and SMS - Apple Support shows Apple only sends SMS through selected carriers.