I have an iPhone 4s that when plugged to by PC via USB is not recognized. iTunes does not pop up nor do I get a pop up asking if I want to import pictures. I used the same sync cable on the same computer and was able to sync my iPad2 with no problems at all.
Any suggestions would be much appreciated.
iPhone 4S, iOS 7.0.1
Hi phlppr81,
Thanks for visiting Apple Support Communities.
It sounds like your iPhone is not recognized by your PC or by iTunes, and you've verified that another device works with the same setup. That's a good troubleshooting step.
These additional steps can be helpful with resolving the situation with your iPhone, even if another device is able to sync to your computer:
Turn off your computer and your iOS device, then turn them on again.
Check to make sure that you've installed all required updates for your computer.
Check that you have the latest version of iTunes installed on your computer.
If you connect your iOS device to your computer and see "If you have not connected your iOS device to this computer before, unlock the device and tap Trust," make sure that your device trusts the computer.
You can find these steps and even more troubleshooting tips at this link:
iPhone, iPad, or iPod touch not recognized in iTunes for Windows
All the best,
Jeremy
My iPad syncs with my PC but my iPhone 4s does not .. any suggestions
