my wife's ipad is disabled. it says connect to itunes. when i do that it says ipad is locked. i can't put correct passcode into the ipad to unlock it.
iPad, iOS 8
Hello Butzi1,
From what I can gather, it sounds like your device is disabled and needs to be restored to factory settings. After reviewing your post, I have located an article that can help in this situation. It contains helpful advice concerning recovery mode:
If you can't update or restore your iPhone, iPad, or iPod touch
Use recovery mode
You might need to use recovery mode to restore your device in these cases:
- iTunes doesn't recognize your device or says it's in recovery mode.
- You see the Apple logo onscreen for several minutes with no progress bar.
- You see the Connect to iTunes screen.
Learn what to do if you see the progress bar onscreen for several minutes.
To put your device into recovery mode, follow these steps:
- Turn off your device and leave it off.
- Plug in your device's USB cable to a computer with iTunes.
- Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
- When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.
Get more help
Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.
If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD
Hello Butzi1,
From what I can gather, it sounds like your device is disabled and needs to be restored to factory settings. After reviewing your post, I have located an article that can help in this situation. It contains helpful advice concerning recovery mode:
If you can't update or restore your iPhone, iPad, or iPod touch
Use recovery mode
You might need to use recovery mode to restore your device in these cases:
- iTunes doesn't recognize your device or says it's in recovery mode.
- You see the Apple logo onscreen for several minutes with no progress bar.
- You see the Connect to iTunes screen.
Learn what to do if you see the progress bar onscreen for several minutes.
To put your device into recovery mode, follow these steps:
- Turn off your device and leave it off.
- Plug in your device's USB cable to a computer with iTunes.
- Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
- When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.
Get more help
Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.
If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD
Here's several Apple Support articles on codes or Activation locks ... whatever is relevant to you ...
iOS: Forgot Passcode or Device Disabled
http://support.apple.com/kb/ht1212
iOS Passcodes
http://support.apple.com/kb/ht4113
Find My iPhone, iPad, iPod Touch or Mac
https://www.apple.com/support/icloud/find-my-device/
Find My iPhone Activation Lock
http://support.apple.com/kb/HT5818
Find My iPhone Activation Lock: Removing a Device from a Previous Owner's Account
http://support.apple.com/kb/ts4515
Apple release Tool to check the Activation Lock Status of iOS Devices
http://www.idownloadblog.com/2014/10/01/activation-lock-status-check/
What to do before Selling or Giving Away your iPhone, iPad or iPod Touch
thank you very much/
I followed the steps to restore my iPad, but after running the "iPad Software Update" for a few minutes, it asked me if I allow the computer access to the iPad. After answering yes, it goes back to "To allow access, please respond on your iPad" which I am not able to do as the iPad is still disabled. Please help.
Thanks.
hi you can go to any shop they can fix your ipad
my wife's ipad is disabled. it says connect to itunes. when i do that it says ipad is locked . i can't put in the proper passcode to activate it.
