Pjkelly
Level 1 (0 points)

Q: I've blocked my iPhone 6 . I have the puk code but i don't know where to change the passcode to unblock the phone?\

Hi I changed the pin on my iPhone 6, but i can't remember what it is., so my iPhone is now disabled . I have the puk and the phone is connected to the iTunes that it was origionaly set up on . How do I get my phone going again ?

Posted on Oct 26, 2014 9:38 AM

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Pjkelly

Q: I've blocked my iPhone 6 . I have the puk code but i don't know where to change the passcode to unblock the phone?\

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  • Helpful answers

  • by bobby_d,

    bobby_d bobby_d Oct 29, 2014 7:51 AM in response to Pjkelly
    Level 3 (770 points)
    Oct 29, 2014 7:51 AM in response to Pjkelly

    Hello Pjkelly,

     

    From what I can gather, it sounds like your device is disabled and needs to be restored to factory settings. After reviewing your post, I have located an article that can help in this situation. It contains helpful advice concerning recovery mode:

     

    If you can't update or restore your iPhone, iPad, or iPod touch

     

    Use recovery mode

    You might need to use recovery mode to restore your device in these cases:

    • iTunes doesn't recognize your device or says it's in recovery mode.
    • You see the Apple logo onscreen for several minutes with no progress bar.
    • You see the Connect to iTunes screen.

    Learn what to do if you see the progress bar onscreen for several minutes.

    To put your device into recovery mode, follow these steps:

    1. Turn off your device and leave it off.
    2. Plug in your device's USB cable to a computer with iTunes. 
    3. Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
      Screenshot showing the Connect to iTunes screen on iOS.
    4. When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again. 

    When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.

    iTunes dialog: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."

    Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.

    Get more help

    Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.

    If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.

     

    Thank you for contributing to Apple Support Communities.

     

    Cheers,
    BobbyD

  • by George @,Helpful

    George @ George @ Nov 11, 2014 9:27 AM in response to Pjkelly
    Level 1 (5 points)
    Nov 11, 2014 9:27 AM in response to Pjkelly

    I went to Control Panel on my PC.

    Then opened Device Manager.

    Scoot down to   Portable Devices    (They are in alphabetical order!)

    Open that up (iPhone is of course connected already thru the USB)

    and click on

    Apple iPhone

    Click on The Driver Tab

     

    Update the Driver.

     

    (It will take a few minutes to do this so be patient).

     

    After the update it took off working like a charm