Garth1988

Q: iPad air 2 pop noise

My iPad Air 2 randomly has a "Pop Noise" out of the speaker. it happens randomly about once or twice a day when touching the screen or pressing a button. Has anybody else experienced this issue? Could it be a software issue or has it more likely to do with the hardware?

iPad Air 2 Wi-Fi, iOS 8.1

Posted on Oct 26, 2014 11:00 AM

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Q: iPad air 2 pop noise

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  • by AVCVgames,

    AVCVgames AVCVgames Nov 1, 2014 10:16 PM in response to Garth1988
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    Nov 1, 2014 10:16 PM in response to Garth1988

    I too am having this loud pop intermittentl. Has anyone determined how to reproduce this? Should it go back to Apple?

  • by juahan,

    juahan juahan Nov 2, 2014 12:15 PM in response to AVCVgames
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    Nov 2, 2014 12:15 PM in response to AVCVgames

    I'm experiencing this as well, I haven't been able to find any way to reproduce it, seems to happen randomly. Very hard to say, if it is hardware or software. It also doesn't seem to be consistent with any sound that would be coming at the same time, for example using the onscreen keyboard. In a way it sounds like static charge release through the speaker, but that wouldn't make much any sense.

  • by raficab,

    raficab raficab Nov 2, 2014 12:42 PM in response to juahan
    Level 1 (10 points)
    Nov 2, 2014 12:42 PM in response to juahan

    Go and exchange it. My replacement has not had a pop yet.

  • by juahan,

    juahan juahan Nov 2, 2014 1:38 PM in response to raficab
    Level 1 (0 points)
    Nov 2, 2014 1:38 PM in response to raficab

    I did just chat with customer support representative and he said that I have to have the device replaced/serviced. Doing it tomorrow, will report back on how it went.

  • by Rocky9143,

    Rocky9143 Rocky9143 Nov 2, 2014 3:02 PM in response to juahan
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    Nov 2, 2014 3:02 PM in response to juahan

    How do I get this fixed if I bought it from Apple.com and have it engraved?

  • by Tom70,

    Tom70 Tom70 Nov 2, 2014 3:15 PM in response to Garth1988
    Level 1 (5 points)
    Nov 2, 2014 3:15 PM in response to Garth1988

    Same problem. Infrequent loud pop heard from the speaker, usually triggered by a touch to a control or text box. Can't reproduce the problem consistently. Seems to happen once or twice a day.

     

    I have arranged for a return with the Apple Store. Will report back if the new one is symptom free.

  • by Tom70,

    Tom70 Tom70 Nov 2, 2014 3:18 PM in response to Rocky9143
    Level 1 (5 points)
    Nov 2, 2014 3:18 PM in response to Rocky9143

    Rocky, phone the support line for your country, Contact Apple for support and service

  • by pantherkent,

    pantherkent pantherkent Nov 2, 2014 4:19 PM in response to Garth1988
    Level 1 (5 points)
    Nov 2, 2014 4:19 PM in response to Garth1988

    I have myself noticed this same problem everyone else has posted about. It's very random, one-and-done, and can't be reproduced. I probably hear it every 3-4 days but even that varies. Seems to mostly happen (that I've notced) when using the new Home Touch ID button. Mine is a 64GB WiFi model. It probably was one of the first to come out of the factory as it was available for sale at one of my local Apple stories Wednesday, two days before the "official" on sale date.

     

    I have not noticed any other glitches and my iPad operates normally otherwise. This is my fifth iPad (never bought the original 2) and have NEVER had an issue with any of them. If the pop becomes more persistent then I might look for a replacement but I'm inclined to keep this one for now. I have the original 1-year warranty. If it goes in 3 or 6 months, my new one will have a years warranty from that date.

  • by Rocky9143,

    Rocky9143 Rocky9143 Nov 2, 2014 4:51 PM in response to pantherkent
    Level 1 (0 points)
    Nov 2, 2014 4:51 PM in response to pantherkent

    Mine if the 64gb model as well. I just recently chatted with a rep and they made me an appointment to have mine replaced at the nearby Apple store! He said he had no idea what could be causing it other then just a defect in the speakers. Mine will take extra time to get replaced though since mine is engraved! I would advice anyone to do the same.

  • by Tom70,

    Tom70 Tom70 Nov 2, 2014 5:06 PM in response to pantherkent
    Level 1 (5 points)
    Nov 2, 2014 5:06 PM in response to pantherkent

    Mine is the 64GB Wifi and cellular. I don't think it's actually a problem with the speaker, more like the amplifier switching and mute. If I was a gambling man I'd put money each way on counterfeit electrolytic capacitors or a DSP software problem.

  • by andrestb,

    andrestb andrestb Nov 3, 2014 6:15 AM in response to Tom70
    Level 1 (5 points)
    Nov 3, 2014 6:15 AM in response to Tom70

    I went to the apple store yesterday..... since my iPad was engraved..... returned the original, nicked the charger ;-)  ....... got instore credit and placed another order to get the engraving in my replacement device..... is 128 GB Cell....... like I said in my earlier post..... I think the Solar Flare on 24-October made this issue apparent and it happened 20x that day... after that it was only happening 1-3x / day.... but still gave me a feeling that there was something wrong in there...... hopefully these are individual defects not a production/design/sourcing issue.... will report back once the new one gets shipped out... cheers .... sounds like loads of folks are impacted...... NO IPAD THIS WEEK :-/

  • by AbraaovitorBR,

    AbraaovitorBR AbraaovitorBR Nov 3, 2014 6:32 AM in response to Garth1988
    Level 1 (0 points)
    Nov 3, 2014 6:32 AM in response to Garth1988

    i have a ipad 4 with iOS 8.1, after I install this iOS version I'm having some problems with the audio, every time i turn on my ipad 4 it is mute! or the audio is with with a really bad quality... I'm pretty sure that it is a iOS 8.1 BUG! because when i use headphones nothing  changes.... i have to turn off my ipad and then turn on again! Sometime it works but it is not always! when I enable (and then disable) the mono audio, the problem disappears!! I'm pretty sure that it is a ios 8.1 bug...

  • by juahan,

    juahan juahan Nov 3, 2014 7:02 AM in response to AbraaovitorBR
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    Nov 3, 2014 7:02 AM in response to AbraaovitorBR

    That is probably very much different issue, not related to this.

  • by juahan,

    juahan juahan Nov 3, 2014 7:07 AM in response to andrestb
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    Nov 3, 2014 7:07 AM in response to andrestb

    Solar flare induced sounds are an interesting idea. Not sure how realistic, but it gets me thinking as I live over 350 kilometers north from the Arctic Circle and lately there has been quite a lot of Northern Lights. I don't know how much more that kind of electrical activity here is compared to other parts of the world and if that can in any case even be the culprit for these pops. Then it would be badly shielded design which then would take interference from magnetic field of whatever it is. Nice idea, but probably very far fetched and incorrect.

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