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Oct 29, 2014 9:45 AM in response to EagleTreeMusicby Brett L,Hi EagleTreeMusic,
If you are having an issue with FaceTime between two Macs, I would suggest that you troubleshoot using the steps in this article -
FaceTime for Mac: Troubleshooting FaceTime
In particular FOR BOTH COMPUTERS -
- Verify that both parties are connected to an active broadband Internet connection.
- See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
- Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.
- If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
Thanks for using Apple Support Communities.
Best,
Brett L
- Verify that both parties are connected to an active broadband Internet connection.
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Oct 29, 2014 11:43 AM in response to Brett Lby EagleTreeMusic,Thanks, Brett,
I shall, of course, look through the suggested solutions.
This problem arose with the installment of Yosemite. I called Apple support, after installing Yosemite on the Macbook Pro, at which time we were first faced with the issue. The support assistant suggested we install Yosemite on the iMac. I took his advice. It did not resolve the problem.
We have unhindered communicated on the two machines in question for years with our current respective ISP services and hardware. Also, Skype works beautifully. So, with my very limited knowledge of these matters, it does seem to be a problem with Yosemite's handling of whatever protocol FaceTime uses.
I'll let you know how everything develops. (probably not until after next weekend, though)
Thank you for your time!
