Q: Yosemite Mac Mail problems
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Oct 26, 2014 9:32 PMby Linc Davis,Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.
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Oct 27, 2014 10:37 AMby ngowlland,Many thanks indeed for your help. I need it as there is a recurrent problem I am having here!
Here is the information you asked for:
Step 1 - Console Report
27/10/14 18:23:10,654 Mail[1033]: CFNetwork SSLHandshake failed (-9807)
27/10/14 18:23:11,406 Mail[1033]: Failed to connect (_messageView) outlet from (SFCertificateTrustPanel) to (NSTextField): missing setter or instance variable
27/10/14 18:23:14,748 Mail[1033]: *** Assertion failure in -[MFIMAPAccount _IMAPMailboxForMailbox:name:createIfNeeded:], /SourceCache/Mail/Mail-1990.1/MailFramework/IMAP/MFIMAPAccount.m:1652
27/10/14 18:23:14,749 Mail[1033]: An uncaught exception was raised
27/10/14 18:23:14,749 Mail[1033]: Require mailbox name to create IMAPMailbox for (null)
27/10/14 18:23:14,750 Mail[1033]: (
0 CoreFoundation 0x00007fff9485864c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff851d96de objc_exception_throw + 43
2 CoreFoundation 0x00007fff9485842a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff8f4ff5b9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
4 Mail 0x00007fff88be776e -[MFIMAPAccount _IMAPMailboxForMailbox:name:createIfNeeded:] + 219
5 IMAP 0x00007fff9361bd94 -[IMAPConnection _transitionToState:selectedMailbox:readOnly:] + 1014
6 IMAP 0x00007fff9362656e -[IMAPConnection _recordResponse:forOperation:] + 750
7 IMAP 0x00007fff9361db26 -[IMAPConnection _copyNextTaggedOrContinuationResponseForCommand:exists:] + 675
8 IMAP 0x00007fff9362521a -[IMAPConnection _responseFromSendingOperation:] + 1426
9 IMAP 0x00007fff9361c93e -[IMAPConnection executeClientOperation:] + 58
10 IMAP 0x00007fff93623089 -[IMAPConnection executeSelectOperation:] + 232
11 IMAP 0x00007fff9361c589 -[IMAPConnection prepareAndExecuteOperation:outWrongState:] + 1213
12 IMAP 0x00007fff93635832 -[IMAPGateway _allowClientOperationThrough:] + 1101
13 IMAP 0x00007fff93635379 -[IMAPGateway allowClientOperationThrough:] + 460
14 IMAP 0x00007fff936109fa -[IMAPClientOperation main] + 69
15 Foundation 0x00007fff8f41459c -[__NSOperationInternal _start:] + 653
16 Foundation 0x00007fff8f4141a3 __NSOQSchedule_f + 184
17 libdispatch.dylib 0x00007fff8e134c13 _dispatch_client_callout + 8
18 libdispatch.dylib 0x00007fff8e138365 _dispatch_queue_drain + 1100
19 libdispatch.dylib 0x00007fff8e139ecc _dispatch_queue_invoke + 202
20 libdispatch.dylib 0x00007fff8e1376b7 _dispatch_root_queue_drain + 463
21 libdispatch.dylib 0x00007fff8e145fe4 _dispatch_worker_thread3 + 91
22 libsystem_pthread.dylib 0x00007fff8c0c46cb _pthread_wqthread + 729
23 libsystem_pthread.dylib 0x00007fff8c0c24a1 start_wqthread + 13
)
27/10/14 18:23:14,751 Mail[1033]: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Require mailbox name to create IMAPMailbox for (null)'
*** First throw call stack:
(
0 CoreFoundation 0x00007fff9485864c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff851d96de objc_exception_throw + 43
2 CoreFoundation 0x00007fff9485842a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff8f4ff5b9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
4 Mail 0x00007fff88be776e -[MFIMAPAccount _IMAPMailboxForMailbox:name:createIfNeeded:] + 219
5 IMAP 0x00007fff9361bd94 -[IMAPConnection _transitionToState:selectedMailbox:readOnly:] + 1014
6 IMAP 0x00007fff9362656e -[IMAPConnection _recordResponse:forOperation:] + 750
7 IMAP 0x00007fff9361db26 -[IMAPConnection _copyNextTaggedOrContinuationResponseForCommand:exists:] + 675
8 IMAP 0x00007fff9362521a -[IMAPConnection _responseFromSendingOperation:] + 1426
9 IMAP 0x00007fff9361c93e -[IMAPConnection executeClientOperation:] + 58
10 IMAP 0x00007fff93623089 -[IMAPConnection executeSelectOperation:] + 232
11 IMAP 0x00007fff9361c589 -[IMAPConnection prepareAndExecuteOperation:outWrongState:] + 1213
12 IMAP 0x00007fff93635832 -[IMAPGateway _allowClientOperationThrough:] + 1101
13 IMAP 0x00007fff93635379 -[IMAPGateway allowClientOperationThrough:] + 460
14 IMAP 0x00007fff936109fa -[IMAPClientOperation main] + 69
15 Foundation 0x00007fff8f41459c -[__NSOperationInternal _start:] + 653
16 Foundation 0x00007fff8f4141a3 __NSOQSchedule_f + 184
17 libdispatch.dylib 0x00007fff8e134c13 _dispatch_client_callout + 8
18 libdispatch.dylib 0x00007fff8e138365 _dispatch_queue_drain + 1100
19 libdispatch.dylib 0x00007fff8e139ecc _dispatch_queue_invoke + 202
20 libdispatch.dylib 0x00007fff8e1376b7 _dispatch_root_queue_drain + 463
21 libdispatch.dylib 0x00007fff8e145fe4 _dispatch_worker_thread3 + 91
22 libsystem_pthread.dylib 0x00007fff8c0c46cb _pthread_wqthread + 729
23 libsystem_pthread.dylib 0x00007fff8c0c24a1 start_wqthread + 13
)
27/10/14 18:23:15,788 com.apple.xpc.launchd[1]: (com.apple.mail.4860[1033]) Service exited due to signal: Abort trap: 6
27/10/14 18:23:15,937 ReportCrash[1038]: Saved crash report for Mail[1033] version 8.0 (1990.1) to /Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-27-182315_Nicks-M acBook-Pro-2.crash
27/10/14 18:23:15,949 ReportCrash[1038]: Removing excessive log: file:///Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-26-211337_ Nicks-MacBook-Pro-2.crash
27/10/14 18:24:24,663 SubmitDiagInfo[318]: Submitted problem report file:///Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-26-213116_ Nicks-MacBook-Pro-2.crash
27/10/14 18:24:24,664 SubmitDiagInfo[318]: Submitted problem report file:///Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-26-213225_ Nicks-MacBook-Pro-2.crash
27/10/14 18:24:24,665 SubmitDiagInfo[318]: Submitted problem report file:///Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-26-213239_ Nicks-MacBook-Pro-2.crash
27/10/14 18:24:24,666 SubmitDiagInfo[318]: Submitted problem report file:///Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-26-213250_ Nicks-MacBook-Pro-2.crash
27/10/14 18:24:24,667 SubmitDiagInfo[318]: Submitted problem report file:///Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-26-213258_ Nicks-MacBook-Pro-2.crash
27/10/14 18:24:24,668 SubmitDiagInfo[318]: Submitted problem report file:///Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-26-213316_ Nicks-MacBook-Pro-2.crash
27/10/14 18:24:24,669 SubmitDiagInfo[318]: Submitted problem report file:///Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-26-213328_ Nicks-MacBook-Pro-2.crash
27/10/14 18:24:24,670 SubmitDiagInfo[318]: Submitted problem report file:///Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-26-214426_ Nicks-MacBook-Pro-2.crash
27/10/14 18:24:24,671 SubmitDiagInfo[318]: Submitted problem report file:///Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-26-214435_ Nicks-MacBook-Pro-2.crash
27/10/14 18:24:24,672 SubmitDiagInfo[318]: Submitted problem report file:///Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-26-214447_ Nicks-MacBook-Pro-2.crash
27/10/14 18:24:24,673 SubmitDiagInfo[318]: Submitted problem report file:///Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-26-214457_ Nicks-MacBook-Pro-2.crash
27/10/14 18:24:24,674 SubmitDiagInfo[318]: Submitted problem report file:///Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-26-214506_ Nicks-MacBook-Pro-2.crash
27/10/14 18:24:24,675 SubmitDiagInfo[318]: Submitted problem report file:///Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-26-214516_ Nicks-MacBook-Pro-2.crash
27/10/14 18:24:24,676 SubmitDiagInfo[318]: Submitted problem report file:///Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-26-214524_ Nicks-MacBook-Pro-2.crash
27/10/14 18:24:24,677 SubmitDiagInfo[318]: Submitted problem report file:///Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-26-214534_ Nicks-MacBook-Pro-2.crash
27/10/14 18:24:24,678 SubmitDiagInfo[318]: Submitted problem report file:///Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-26-214542_ Nicks-MacBook-Pro-2.crash
27/10/14 18:24:24,679 SubmitDiagInfo[318]: Submitted problem report file:///Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-26-214550_ Nicks-MacBook-Pro-2.crash
27/10/14 18:24:24,680 SubmitDiagInfo[318]: Submitted problem report file:///Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-26-214603_ Nicks-MacBook-Pro-2.crash
27/10/14 18:24:24,681 SubmitDiagInfo[318]: Submitted problem report file:///Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-26-214613_ Nicks-MacBook-Pro-2.crash
27/10/14 18:24:24,682 SubmitDiagInfo[318]: Submitted problem report file:///Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-27-182315_ Nicks-MacBook-Pro-2.crash
27/10/14 18:25:47,139 Mail[1068]: CFNetwork SSLHandshake failed (-9807)
27/10/14 18:25:47,917 Mail[1068]: Failed to connect (_messageView) outlet from (SFCertificateTrustPanel) to (NSTextField): missing setter or instance variable
27/10/14 18:25:55,151 Mail[1068]: *** Assertion failure in -[MFIMAPAccount _IMAPMailboxForMailbox:name:createIfNeeded:], /SourceCache/Mail/Mail-1990.1/MailFramework/IMAP/MFIMAPAccount.m:1652
27/10/14 18:25:55,152 Mail[1068]: An uncaught exception was raised
27/10/14 18:25:55,152 Mail[1068]: Require mailbox name to create IMAPMailbox for (null)
27/10/14 18:25:55,153 Mail[1068]: (
0 CoreFoundation 0x00007fff9485864c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff851d96de objc_exception_throw + 43
2 CoreFoundation 0x00007fff9485842a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff8f4ff5b9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
4 Mail 0x00007fff88be776e -[MFIMAPAccount _IMAPMailboxForMailbox:name:createIfNeeded:] + 219
5 IMAP 0x00007fff9361bd94 -[IMAPConnection _transitionToState:selectedMailbox:readOnly:] + 1014
6 IMAP 0x00007fff9362656e -[IMAPConnection _recordResponse:forOperation:] + 750
7 IMAP 0x00007fff9361db26 -[IMAPConnection _copyNextTaggedOrContinuationResponseForCommand:exists:] + 675
8 IMAP 0x00007fff9362521a -[IMAPConnection _responseFromSendingOperation:] + 1426
9 IMAP 0x00007fff9361c93e -[IMAPConnection executeClientOperation:] + 58
10 IMAP 0x00007fff93623089 -[IMAPConnection executeSelectOperation:] + 232
11 IMAP 0x00007fff9361c589 -[IMAPConnection prepareAndExecuteOperation:outWrongState:] + 1213
12 IMAP 0x00007fff93635832 -[IMAPGateway _allowClientOperationThrough:] + 1101
13 IMAP 0x00007fff93635379 -[IMAPGateway allowClientOperationThrough:] + 460
14 IMAP 0x00007fff936109fa -[IMAPClientOperation main] + 69
15 Foundation 0x00007fff8f41459c -[__NSOperationInternal _start:] + 653
16 Foundation 0x00007fff8f4141a3 __NSOQSchedule_f + 184
17 libdispatch.dylib 0x00007fff8e134c13 _dispatch_client_callout + 8
18 libdispatch.dylib 0x00007fff8e138365 _dispatch_queue_drain + 1100
19 libdispatch.dylib 0x00007fff8e139ecc _dispatch_queue_invoke + 202
20 libdispatch.dylib 0x00007fff8e1376b7 _dispatch_root_queue_drain + 463
21 libdispatch.dylib 0x00007fff8e145fe4 _dispatch_worker_thread3 + 91
22 libsystem_pthread.dylib 0x00007fff8c0c46cb _pthread_wqthread + 729
23 libsystem_pthread.dylib 0x00007fff8c0c24a1 start_wqthread + 13
)
27/10/14 18:25:55,154 Mail[1068]: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Require mailbox name to create IMAPMailbox for (null)'
*** First throw call stack:
(
0 CoreFoundation 0x00007fff9485864c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff851d96de objc_exception_throw + 43
2 CoreFoundation 0x00007fff9485842a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff8f4ff5b9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
4 Mail 0x00007fff88be776e -[MFIMAPAccount _IMAPMailboxForMailbox:name:createIfNeeded:] + 219
5 IMAP 0x00007fff9361bd94 -[IMAPConnection _transitionToState:selectedMailbox:readOnly:] + 1014
6 IMAP 0x00007fff9362656e -[IMAPConnection _recordResponse:forOperation:] + 750
7 IMAP 0x00007fff9361db26 -[IMAPConnection _copyNextTaggedOrContinuationResponseForCommand:exists:] + 675
8 IMAP 0x00007fff9362521a -[IMAPConnection _responseFromSendingOperation:] + 1426
9 IMAP 0x00007fff9361c93e -[IMAPConnection executeClientOperation:] + 58
10 IMAP 0x00007fff93623089 -[IMAPConnection executeSelectOperation:] + 232
11 IMAP 0x00007fff9361c589 -[IMAPConnection prepareAndExecuteOperation:outWrongState:] + 1213
12 IMAP 0x00007fff93635832 -[IMAPGateway _allowClientOperationThrough:] + 1101
13 IMAP 0x00007fff93635379 -[IMAPGateway allowClientOperationThrough:] + 460
14 IMAP 0x00007fff936109fa -[IMAPClientOperation main] + 69
15 Foundation 0x00007fff8f41459c -[__NSOperationInternal _start:] + 653
16 Foundation 0x00007fff8f4141a3 __NSOQSchedule_f + 184
17 libdispatch.dylib 0x00007fff8e134c13 _dispatch_client_callout + 8
18 libdispatch.dylib 0x00007fff8e138365 _dispatch_queue_drain + 1100
19 libdispatch.dylib 0x00007fff8e139ecc _dispatch_queue_invoke + 202
20 libdispatch.dylib 0x00007fff8e1376b7 _dispatch_root_queue_drain + 463
21 libdispatch.dylib 0x00007fff8e145fe4 _dispatch_worker_thread3 + 91
22 libsystem_pthread.dylib 0x00007fff8c0c46cb _pthread_wqthread + 729
23 libsystem_pthread.dylib 0x00007fff8c0c24a1 start_wqthread + 13
)
27/10/14 18:25:55,903 com.apple.xpc.launchd[1]: (com.apple.mail.4860[1068]) Service exited due to signal: Abort trap: 6
27/10/14 18:25:56,031 ReportCrash[1072]: Saved crash report for Mail[1068] version 8.0 (1990.1) to /Users/macbookpro/Library/Logs/DiagnosticReports/Mail_2014-10-27-182556_Nicks-M acBook-Pro-2.crash
Step 2 - User Diagnostic Report
Process: Mail [1068]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Build Info: Mail-1990001000000000~3
Responsible: Mail [1068]
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Require mailbox name to create IMAPMailbox for (null)'
4 Mail 0x00007fff88be776e -[MFIMAPAccount _IMAPMailboxForMailbox:name:createIfNeeded:] + 219
5 IMAP 0x00007fff9361bd94 -[IMAPConnection _transitionToState:selectedMailbox:readOnly:] + 1014
6 com.apple.MailCore 0x00007fff89523473 -[MCSocket readBytes:maxLength:error:] + 947
7 com.apple.MailCore 0x00007fff894935c8 -[MCConnection _readBytesFromSocketIntoBuffer:amount:requireAllBytes:error:] + 119
8 com.apple.MailCore 0x00007fff89492e6f -[MCConnection _fillBuffer:] + 367
9 com.apple.MailCore 0x00007fff89492ad4 -[MCConnection _readLineIntoData:error:] + 194
8 com.apple.Mail.framework 0x00007fff88be556f -[MFIMAPAccount connectAndAuthenticate:] + 1061
9 com.apple.IMAP 0x00007fff9362c41c -[IMAPConnectionPool _validateAndCheckOutGateway:forMailbox:allowReconnect:newGateway:] + 388
10 com.apple.IMAP 0x00007fff93629392 -[IMAPConnectionPool _checkOutNewGatewayWithConnection:forMailbox:] + 393
11 com.apple.Mail.framework 0x00007fff88be683c -[MFIMAPAccount _getPotentialGatewayForMailbox:options:createdNewConnection:needsSelect:] + 507
12 com.apple.Mail.framework 0x00007fff88be61b7 -[MFIMAPAccount _gatewayForMailbox:name:options:] + 303
13 com.apple.Mail.framework 0x00007fff88be5ce9 -[MFIMAPAccount gatewayForMailbox:options:] + 122
14 com.apple.Mail.framework 0x00007fff88bea771 -[MFIMAPAccount _listingForMailbox:listAllChildren:onlySubscribed:highPriority:] + 153
15 com.apple.Mail.framework 0x00007fff88beb761 -[MFIMAPAccount _listingForMailbox:listAllChildren:highPriority:] + 104
16 com.apple.Mail.framework 0x00007fff88be9ae2 -[MFIMAPAccount _synchronizeMailboxListHighPriority:] + 71
17 com.apple.Mail.framework 0x00007fff88d2f1a2 -[MFRemoteStoreAccount _synchronizeAccountWithServerHighPriority:] + 998
18 com.apple.Mail.framework 0x00007fff88beebf0 -[MFIMAPAccount _synchronizeAccountWithServerHighPriority:] + 66
21 com.apple.MailCore 0x00007fff894fe08c -[MCMonitoredInvocation invoke] + 242
22 com.apple.MailCore 0x00007fff89528194 -[MCThrowingInvocationOperation main] + 48
23 com.apple.MailCore 0x00007fff894b06cd -[_MCInvocationOperation main] + 426
2 com.apple.Mail.framework 0x00007fff88be6191 -[MFIMAPAccount _gatewayForMailbox:name:options:] + 265
3 com.apple.Mail.framework 0x00007fff88be5ce9 -[MFIMAPAccount gatewayForMailbox:options:] + 122
4 com.apple.Mail.framework 0x00007fff88bea771 -[MFIMAPAccount _listingForMailbox:listAllChildren:onlySubscribed:highPriority:] + 153
5 com.apple.Mail.framework 0x00007fff88beb761 -[MFIMAPAccount _listingForMailbox:listAllChildren:highPriority:] + 104
6 com.apple.Mail.framework 0x00007fff88be9ae2 -[MFIMAPAccount _synchronizeMailboxListHighPriority:] + 71
7 com.apple.Mail.framework 0x00007fff88d2f1a2 -[MFRemoteStoreAccount _synchronizeAccountWithServerHighPriority:] + 998
8 com.apple.Mail.framework 0x00007fff88beebf0 -[MFIMAPAccount _synchronizeAccountWithServerHighPriority:] + 66
11 com.apple.MailCore 0x00007fff894fe08c -[MCMonitoredInvocation invoke] + 242
12 com.apple.MailCore 0x00007fff89528194 -[MCThrowingInvocationOperation main] + 48
13 com.apple.MailCore 0x00007fff894b06cd -[_MCInvocationOperation main] + 426
5 com.apple.IMAP 0x00007fff93636f69 -[IMAPGateway _addSelectOperationForMailbox:class:] + 109
6 com.apple.IMAP 0x00007fff93636edd -[IMAPGateway selectMailbox:] + 78
8 com.apple.Mail.framework 0x00007fff88bfe752 -[MFIMAPOperationCache performDeferredOperationsWithGateway:outDisplayableError:] + 3711
9 com.apple.Mail.framework 0x00007fff88be6b09 -[MFIMAPAccount _recoverFromConnectionlessStateHighPriority:] + 271
10 com.apple.Mail.framework 0x00007fff88be6717 -[MFIMAPAccount _getPotentialGatewayForMailbox:options:createdNewConnection:needsSelect:] + 214
11 com.apple.Mail.framework 0x00007fff88be61b7 -[MFIMAPAccount _gatewayForMailbox:name:options:] + 303
12 com.apple.Mail.framework 0x00007fff88be5ce9 -[MFIMAPAccount gatewayForMailbox:options:] + 122
13 com.apple.Mail.framework 0x00007fff88c562b0 -[MFLibraryIMAPStore _gatewayCreateIfNeeded:options:] + 173
14 com.apple.Mail.framework 0x00007fff88c49d39 -[MFLibraryIMAPStore _fetchForCheckingNewMail:] + 166
15 com.apple.Mail.framework 0x00007fff88be949f -[MFIMAPAccount fetchSynchronouslyIsAuto:] + 340
18 com.apple.MailCore 0x00007fff894fe08c -[MCMonitoredInvocation invoke] + 242
19 com.apple.MailCore 0x00007fff89528194 -[MCThrowingInvocationOperation main] + 48
20 com.apple.MailCore 0x00007fff894b06cd -[_MCInvocationOperation main] + 426
4 com.apple.IMAP 0x00007fff9364c3e8 -[IMAPMailboxSyncEngine _goWithMessages:] + 985
5 com.apple.Mail.framework 0x00007fff88c49e46 -[MFLibraryIMAPStore _fetchForCheckingNewMail:] + 435
6 com.apple.Mail.framework 0x00007fff88be949f -[MFIMAPAccount fetchSynchronouslyIsAuto:] + 340
9 com.apple.MailCore 0x00007fff894fe08c -[MCMonitoredInvocation invoke] + 242
10 com.apple.MailCore 0x00007fff89528194 -[MCThrowingInvocationOperation main] + 48
11 com.apple.MailCore 0x00007fff894b06cd -[_MCInvocationOperation main] + 426
6 com.apple.MailCore 0x00007fff89523473 -[MCSocket readBytes:maxLength:error:] + 947
7 com.apple.MailCore 0x00007fff894935c8 -[MCConnection _readBytesFromSocketIntoBuffer:amount:requireAllBytes:error:] + 119
8 com.apple.MailCore 0x00007fff89492e6f -[MCConnection _fillBuffer:] + 367
9 com.apple.MailCore 0x00007fff89492ad4 -[MCConnection _readLineIntoData:error:] + 194
10 com.apple.Mail.framework 0x00007fff88d1808c -[MFPOPConnection _copyResponseLineData] + 90
11 com.apple.Mail.framework 0x00007fff88d17fae -[MFPOPConnection _readAndParseSingleLineResponseIsCapabilities:isAuthentication:] + 39
12 com.apple.Mail.framework 0x00007fff88d176a6 -[MFPOPConnection _newDataForMessage:ofSize:informDelegate:] + 140
13 com.apple.Mail.framework 0x00007fff88d1727a -[MFPOPConnection _retr:] + 151
14 com.apple.Mail.framework 0x00007fff88d1711a __44-[MFPOPConnection fetchMessages:totalBytes:]_block_invoke + 100
16 com.apple.Mail.framework 0x00007fff88d16f66 -[MFPOPConnection fetchMessages:totalBytes:] + 514
17 com.apple.Mail.framework 0x00007fff88d1d15a -[MFPOPStore fetchSynchronously] + 2889
18 com.apple.Mail.framework 0x00007fff88d12215 -[MFPOPAccount fetchSynchronously] + 202
21 com.apple.MailCore 0x00007fff894fe08c -[MCMonitoredInvocation invoke] + 242
22 com.apple.MailCore 0x00007fff89528194 -[MCThrowingInvocationOperation main] + 48
23 com.apple.MailCore 0x00007fff894b06cd -[_MCInvocationOperation main] + 426
0x101741000 - 0x101ad6fff com.apple.mail (8.0 - 1990.1) <9D8003D6-7A0C-3D7F-AD09-FC5D1D135273> /Applications/Mail.app/Contents/MacOS/Mail
0x7fff86924000 - 0x7fff86929ff7 com.apple.EmailAddressing (8.0 - 1990.1) <80DA660C-D2B2-3273-BEF6-2CEEBC666909> /System/Library/PrivateFrameworks/EmailAddressing.framework/Versions/A/EmailAdd ressing
0x7fff87cb3000 - 0x7fff87cbdfff com.apple.MailService (8.0 - 1990.1) <973F3BF4-06D4-3CBF-AB4F-6A171F0C4A54> /System/Library/PrivateFrameworks/MailService.framework/Versions/A/MailService
0x7fff88706000 - 0x7fff8875dff7 com.apple.MailUI (8.0 - 1990.1) <82631324-82C3-32CB-AC2A-D4CED2A8172B> /System/Library/PrivateFrameworks/MailUI.framework/Versions/A/MailUI
0x7fff88b4d000 - 0x7fff88de3ff7 com.apple.Mail.framework (8.0 - 1990.1) <E20C07F9-188A-3514-B15A-BE77E014CD3C> /System/Library/PrivateFrameworks/Mail.framework/Versions/A/Mail
0x7fff89478000 - 0x7fff89557ff7 com.apple.MailCore (8.0 - 1990.1) <37B55B60-C29A-3F1F-9F10-4C3B0275425D> /System/Library/PrivateFrameworks/MailCore.f
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Oct 27, 2014 11:06 AMby Linc Davis,Back up all data before proceeding.
1. Triple-click anywhere in the line below on this page to select it:
~/Library/Mail/Bundles
Right-click or control-click the highlighted line and select
Services ▹ Open
from the contextual menu.* A folder may open, or you may get an error message that the item can't be found. Either result is normal. If the folder does open and has contents, move the contents to the Desktop. Relaunch Mail and test. If there's no change, put the contents of the folder back and quit Mail again.
2. Repeat with this line:
/Library/Mail/Bundles
This time you may be prompted for your administrator login password when you remove the items. Make sure they're removed from the folder and not just copied to the Desktop. If necessary, copy them first and then move the originals to the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
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Oct 27, 2014 3:23 PMby Ralphemc,AOL tech support says that Apple's new Yosemite software to communicate with AOL's SMTP is faulty and both are currently at work on a solution (Oct. 27). I called AOL Tech Support for Mac in Romania twice and they said this is widespread and has a priority with upper level tech support, but did not know when it might be solved. I've been down now for three days and counting...
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Oct 29, 2014 10:17 AMby ngowlland,Hi there
I have tried the above, but get no response from either step 1 or 2. No folder opens, nor is any error message displayed. When I proceed through the Finder / Go / Go to Folder route by copying and pasting the two lines you specify in steps 1 and 2, I get no folders displayed.
Suggestions? I am in check!
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Oct 29, 2014 1:59 PMby Vicodoig,Hello, I got Other kind of problems with my mail, is super slow, and is like it work only for just one minute o less, the is like a super slow motion, it not refresh the new mails, I can not see the content of the emails, the circle of charging it goes and goes, I did the force quit a couple of times and it dis not work, I could not restart the computer because it said i had the mail open, even when it was not show in the screen. I try it in my macbook pro, processor 2.5Ghz intel core i5 and is almost the same problem.
Is super anoying, I am thinking to go back to mavery.
I had a Imac 14.2, intel core i5 3.2ghz 16GB memory
any advise?
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Oct 30, 2014 5:29 PMby Linc Davis,Back up all data before proceeding.
Step 1
If Mail crashes or freezes immediately on launch, try the steps suggested on this page. Sometimes a corrupt message on a mail server can be deleted by logging in to the server through its web page. If Mail still crashes on launch, skip to Step 3.
Step 2
Select all your mailboxes, and then select
Mailbox ▹ Export Mailbox...
from the Mail menu bar. Export the mailboxes to the Desktop folder.
Make a note of the settings for all your Mail accounts – everything you'd need to reconstruct the settings from scratch.
Quit Mail.Step 3
In the Finder, hold down the option key and select
Go ▹ Library
from the menu bar. Move the following items (some may not exist) from the folder that opens to the Desktop:
Application Support/AddressBook/MailRecents-v4.abcdmr
Containers/com.apple.corerecents.recentsd
Containers/com.apple.mail
Containers/com.apple.MailServiceAgent
Mail
Note: you are not moving the Mail application. You’re moving a folder named “Mail.”
Launch Mail. It will behave as if you were setting it up for the first time. Go through the setup process with one of your accounts, using the information you noted earlier. Test. If Mail works now, recreate the rest of your settings.
If there’s no improvement, quit Mail and put back the items you moved to the Desktop, replacing any newer ones that may have been created in their place. Stop here and post your results.Step 4
This step should not be necessary with IMAP or Exchange mailboxes, because they synchronize automatically with the server. Nevertheless, if the mailboxes are very large, importing them may spare you the need for a long download.
If you took Step 2, import the mailboxes you exported:
File ▹ Import Mailbox...
If you skipped Step 2, look inside the Mail folder on the Desktop for a subfolder Mail/V2/Mailboxes. Import the mailboxes it contains.
Test. If Mail is still working, delete the items you moved to the Desktop in Step 3.
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Nov 1, 2014 7:43 AMby Ralphemc,Just an update note about my case -- I finally called tech support (Apple) and they found that AOL tech had given me the wrong SMTP port number, so that while Apple and AOL may have fixed the overall Yosemite/AOL Mail problem, my computer was still down for days because of the port assignment. Mail is now working, but pages load very sluggishly, or only less than halfway on the loadingprogress bar and have to be reloaded.
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Jan 16, 2015 4:37 AMby Chris Sansom,I have a different, but possibly related, problem with Mail. I've looked at both your solutions above, Linc, but neither seems to fit the bill here because Mail didn’t actually crash. The only things in ~/Library/Mail/Bundles are Signature Profiler and SpamSieve and I don't even have a /Library/Mail folder. In any case, if I were to move stuff out and restart Mail it could be several weeks or never before I know whether this has worked, because my problem seems to happen at random...
Since I upgraded to Yosemite before Christmas, the following has happened twice, the second time just this morning: I leave the Mac for an extended period (several hours or, in the last case, overnight) and when I come back I find a nasty message on the screen saying I'm out of system memory and all my apps have been paused, with an offer to force-quit them (in effect it's a more elaborate version of the standard force-quit window). The Mac appears to have more or less frozen (I have seconds showing on my menubar clock, and they're not ticking over). However, when I've force-quit a few apps things loosen up enough for me to launch Activity Monitor where I see, in the Memory tab, that Mail has gobbled up over 56 GB of memory instead of its usual 100 MB or so. I restart and all appears to be well again. So Mail hasn’t actually crashed, just completely fouled up the system.
This time, in Console I see repeated countless times (hundreds every second) this pair of lines:
16/01/2015 04:24:55.136 Mail[290]: *** Assertion failure in -[MCSocket readBytes:maxLength:error:], /SourceCache/Mail/Mail-1993/MailCore/Networking/MCSocket.m:464
16/01/2015 04:24:55.136 Mail[290]: exception parsing IMAP response: trying to read/write concurrently
After a lot of very patient 'Click "earlier", scroll to the top, click "earlier", scroll to the top...' in Console I finally get back to the beginning of it where I find this:
16/01/2015 02:47:12.827 Mail[290]: AOSKit ERROR: XPC CLIENT: Connection [0x7fc69f0ed510] event handler received event with type: [XPC_TYPE_ERROR]. Description: [Connection interrupted]
16/01/2015 03:47:13.276 Mail[290]: AOSKit ERROR: XPC CLIENT: Connection [0x7fc69f008b70] event handler received event with type: [XPC_TYPE_ERROR]. Description: [Connection interrupted]
16/01/2015 04:24:55.099 Mail[290]: *** Assertion failure in -[MCSocket readBytes:maxLength:error:], /SourceCache/Mail/Mail-1993/MailCore/Networking/MCSocket.m:464
...etc...
Note that there's a gap of an hour between the first two messages, and a further gap of 37 minutes or so before the flood begins at 04:24:55.
If I turn off the Mail filter in Console, in between the above lines I'm getting a recurrence of something I thought I'd fixed with the help of another discussion here. Every ten seconds I see this:
16/01/2015 02:48:27.433 com.apple.xpc.launchd[1]: (com.apple.mdworker.bundles[41343]) Could not find uid associated with service: 0: Undefined error: 0 501
16/01/2015 02:48:27.433 com.apple.xpc.launchd[1]: (com.apple.mdworker.bundles) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
...but with a different number after 'bundles' in the first line. 501 is a non-existent user id, and I thought I'd changed them all to my current id which is 503, but I'll take another look. Could this be related to the Mail problem? I suspect not as it had been going on for some time before 2:47 - since midnight in fact and the first Mail message after that in Console is the one above at 2:47.
What does all this mean and is there anything I can do about it?
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Oct 3, 2016 5:24 AMby nemtsov,Dear Linc Davis
Every time when I send an email - Mail crashes. Please help me!
MacOS Sierra
Errors:
6 com.apple.MailCore 0x00007fffb21cbad0 -[MCSocket readBytes:maxLength:error:] + 1251
7 com.apple.MailCore 0x00007fffb21492a8 -[MCConnection _readBytesFromSocketIntoBuffer:amount:requireAllBytes:error:] + 161
9 com.apple.MailCore 0x00007fffb21486f2 -[MCConnection _readBytesIntoData:desiredLength:error:] + 337
All mails that are greater than 20 Mb I deleted.
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Oct 3, 2016 9:38 AMby Eric Root,You might want to consider starting a new discussion. Since this one is a couple of years old, less people are likely to look at it. A new post would be much more visible. You can link to this one. Post in the Sierra community.
Do a backup, preferably 2 on 2 separate drives.
Quit Mail.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail. Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.
Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.
If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.
Information learned from Linc Davis. Thanks to leonie for some information contained in this.
